Classified Application Overview
Platform: iOS
Developer: Rakesh Kumar Patel
Purpose: To manage and track service requests for various categories such as electrical, plumbing, HVAC, AC sales & maintenance.
User Management Features
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User Registration
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User Login
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Forgot User ID / Password
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Reset Password
Service Management
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Choose Service Type (Electric, Plumber, HVAC, AC, etc.)
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Register Complaint
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Common layout for all services
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User can select preferred date/time for technician visit
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GPS Integration: Auto-locates user during complaint registration
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Google Maps: Allows address input and pin location
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Complaint Management
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My Complaints
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Filter by: last x months, resolved, open
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View complete complaint details
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Complaint Lifecycle Status:
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Open
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Assigned
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Appointment Scheduled
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Awaiting Customer Feedback
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Resolved
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Closed
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Appointment Schedule
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Date/time of technician visit
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Final close timestamp for closed complaints
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Note: No rescheduling allowed by user
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Feedback & Ratings
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Technician Rating: Available after complaint is closed
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Review Writing: Limited time window to provide brief reviews
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Admin can configure rating/review windows
Payment Integration
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Secure Payment Gateway
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Two-factor authentication (2FA) enabled
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Sales Enquiry Module
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Submit new service or product inquiry
Automated Email Notifications
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Welcome email
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Complaint registration confirmation
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Complaint assignment notification
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Appointment schedule/reschedule info
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Quotation email
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Complaint resolution confirmation
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Password reset confirmation
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User ID reset confirmation
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Sales enquiry acknowledgment
Additional Features
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Advertisement Platform Integration (if planned)
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About section
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Help/Support section
Contact Information
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📧 Email: rakesh.iise@gmail.com
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📱 WhatsApp: +91 8860254198
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💬 Skype: rakesh.patel@lannettechnology.com