Functional requirements of Membership Management System with non-functional

Functional Requirements

1. User Management
   • Member Registration and Login: Allow new members to register, existing members to log in, and manage their accounts.
   • Role-Based Access: Define roles (e.g., members, administrators, staff) with specific permissions for accessing and managing different features.
   • Profile Management: Enable members to update their personal information, contact details, membership status, and preferences.
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2. Membership Management
   • Membership Plans: Allow administrators to create and manage different membership plans or tiers, including benefits, pricing, and duration.
   • Subscription Management: Enable members to select, renew, or upgrade their membership plans.
   • Membership Status Tracking: Track the status of memberships, including active, expired, and canceled memberships.
3. Payment Processing
   • Online Payments: Allow members to pay for memberships online using various payment methods (e.g., credit/debit cards, digital wallets).
   • Payment Gateway Integration: Integrate with payment gateways to process transactions securely.
   • Invoice Generation: Generate and manage invoices for membership fees and other charges.
4. Event Management
   • Event Creation: Allow administrators to create and manage events, including details such as date, time, location, and description.
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   • Event Registration: Enable members to register for events and manage their event participation.
   • Event Notifications: Send notifications and reminders to members about upcoming events.
5. Communication and Notifications
   • Email Notifications: Send automated emails for membership renewals, payment confirmations, event updates, and other relevant information.
   • In-App Messaging: Provide a messaging system for communication between members and administrators or staff.
   • Announcements: Allow administrators to post announcements or updates that are visible to all members.
6. Reporting and Analytics
   • Membership Reports: Generate reports on membership statistics, including active members, membership growth, and churn rates.
   • Financial Reports: Provide financial reports on revenue from memberships, payment histories, and outstanding balances.
   • Event Reports: Track event participation, feedback, and outcomes.
7. Document and Resource Management
   • Document Upload and Storage: Allow members and administrators to upload and store important documents (e.g., membership agreements, event materials).
   • Document Access: Manage access to documents based on user roles and permissions.
8. Search and Filtering
   • Member Search: Provide functionality to search for members based on criteria such as name, membership status, or membership type.
   • Event Search: Allow members and administrators to search for upcoming or past events.
9. Integration
   • CRM Integration: Integrate with Customer Relationship Management (CRM) systems for managing member interactions and data.
   • Accounting Systems Integration: Integrate with accounting software for financial management and reporting.
10. Security and Privacy
    • Data Protection: Implement measures to secure personal and financial data, including encryption and secure storage.
    • Access Control: Ensure that only authorized users can access or modify sensitive data and system functionalities.
    • Compliance: Adhere to relevant data protection regulations, such as GDPR or CCPA.

Non-Functional Requirements

1. Performance
   • Response Time: Ensure quick response times for membership management, payment processing, and other system interactions.
   • Scalability: Design the system to handle increasing numbers of members, transactions, and events without performance issues.
2. Reliability
   • Uptime: Aim for high system availability with minimal downtime (e.g., 99.9% uptime).
   • Error Handling: Implement robust error detection and recovery mechanisms to maintain system stability.
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3. Security
   • Data Encryption: Use encryption to protect data during transmission and storage, particularly for payment information and personal details.
   • Authentication and Authorization: Implement strong authentication mechanisms and strict authorization controls to prevent unauthorized access.
   • Compliance: Ensure the system complies with legal and regulatory requirements for data protection and privacy.
4. Usability
   • User Interface: Design an intuitive and user-friendly interface for ease of navigation by members, administrators, and staff.
   • Accessibility: Ensure the system is accessible to users with disabilities, complying with standards such as WCAG (Web Content Accessibility Guidelines).
5. Compatibility
   • Device Compatibility: Ensure the system is accessible across various devices, including desktops, tablets, and smartphones.
   • Browser Compatibility: Support major web browsers to accommodate different user preferences.
6. Maintainability
   • Code Quality: Develop clean, well-documented code to facilitate maintenance and future updates.
   • Modular Design: Use a modular architecture to allow for easy enhancements and scalability.
7. Backup and Recovery
   • Data Backup: Implement regular automated backups to prevent data loss and ensure data integrity.
   • Disaster Recovery: Develop and test a disaster recovery plan to restore system functionality in case of major failures.
8. Support and Documentation
   • Help Desk: Provide support through helpdesk tickets, live chat, or email.
   • Documentation: Offer comprehensive user guides, system manuals, and troubleshooting documentation.
9. Scalability
   • System Growth: Design the system to accommodate future expansion, including additional features, users, and membership plans.
   • Load Handling: Ensure the system can manage varying loads and peak usage times effectively.