Projects Inventory

Functional requirements of Online Food Ordering System with non-functional

Projects Inventory

Functional Requirements

  1. User Management:
    • User Registration and Login:
      • Allow customers to create accounts, log in, and manage their profiles.
      • Provide options for social media logins or guest checkout.
    • Role-Based Access Control:
      • Implement different access levels for customers, restaurant staff, delivery personnel, and administrators.
  2. Menu Management:
    • Menu Display:
      • Allow restaurants to display their menus, including items, prices, descriptions, and images.
    • Special Offers and Discounts:
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      • Manage and promote special offers, discounts, and meal deals.
  3. Order Placement:
    • Browse and Search:
      • Allow customers to browse restaurant menus, search for specific items, and view restaurant details.
    • Order Customization:
      • Provide options for customizing orders (e.g., extra toppings, dietary preferences).
    • Cart Management:
      • Enable customers to add items to their cart, view cart contents, and make adjustments before checkout.
    • Order Summary:
      • Display a summary of the order, including item details, quantities, and total cost before confirmation.
  4. Payment Processing:
    • Secure Payments:
      • Support multiple payment methods, including credit/debit cards, digital wallets, and cash on delivery.
    • Payment Gateway Integration:
      • Integrate with payment gateways for secure transaction processing.
    • Payment Confirmation:
      • Send payment receipts and confirmations to customers.
  5. Order Tracking:
    • Order Status Updates:
      • Provide real-time updates on order status, including preparation, dispatch, and delivery.
    • Delivery Tracking:
      • Allow customers to track the delivery status and location of their order.
  6. Delivery Management:
    • Delivery Scheduling:
      • Allow customers to schedule delivery times or choose immediate delivery.
    • Delivery Personnel Management:
      • Assign and manage delivery personnel, including tracking their availability and performance.
    • Delivery Address Management:
      • Enable customers to add, manage, and select delivery addresses.
  7. Restaurant Management:
    • Restaurant Profile:
      • Allow restaurants to manage their profiles, including contact details, operating hours, and location.
    • Order Management:
      • Provide restaurant staff with tools to view, process, and manage incoming orders.
  8. Customer Support:
    • Helpdesk and Ticketing:
      • Provide a helpdesk system for customers to submit support tickets, track their status, and receive assistance.
    • Live Chat:
      • Implement a live chat feature for real-time support.
    • Knowledge Base:
      • Create a knowledge base or FAQ section to address common questions and issues.
  9. Reporting and Analytics:
    • Sales Reports:
      • Generate reports on sales, order volumes, revenue, and customer preferences.
    • Performance Metrics:
      • Track performance metrics for restaurants and delivery personnel.
  10. Promotions and Marketing:
    • Coupons and Vouchers:
      • Provide options for creating and applying promotional codes, coupons, and vouchers.
    • Marketing Campaigns:
      • Allow restaurants and administrators to run marketing campaigns and track their effectiveness.
  11. Notifications and Alerts:
    • Order Notifications:
      • Send notifications for order confirmations, status updates, and delivery alerts.
    • Promotional Alerts:
      • Notify customers about special offers, discounts, and promotions.
  12. Admin Management:
    • Dashboard:
      • Provide an admin dashboard for managing system operations, including user accounts, orders, and restaurants.
    • System Configuration:
      • Allow admins to configure system settings, such as payment options, delivery areas, and notification templates.
  13. Mobile and Web Access:
    • Responsive Design:
      • Ensure the system is accessible and functional on various devices, including desktops, tablets, and smartphones.
    • Mobile App:
      • Provide a mobile application for customers to browse, order, and manage their food orders on the go.
  14. Feedback and Reviews:
    • Customer Reviews:
      • Allow customers to leave reviews and ratings for restaurants and their orders.
    • Feedback Collection:
      • Collect feedback from customers to improve service quality.

Non-Functional Requirements

  1. Performance:
    • The system should handle a large number of concurrent users, especially during peak meal times.
    • Response times for critical operations (e.g., order placement, payment processing) should be under 2-3 seconds.
  2. Scalability:
    • The system should be scalable to accommodate increasing numbers of users, orders, and restaurants.
    • Support for cloud-based infrastructure to enable scalability and high availability.
  3. Reliability:
    • Ensure an uptime of at least 99.9% to support continuous operations.
    • Implement redundancy and failover mechanisms to ensure system availability even during hardware failures or network issues.
  4. Security:
    • Implement robust security measures, including data encryption, secure authentication, and regular security audits.
    • Ensure compliance with data protection regulations (e.g., GDPR, CCPA) to protect sensitive information.
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  5. Usability:
    • Provide an intuitive user interface that is easy to navigate for customers, restaurant staff, and administrators.
    • Ensure a consistent user experience across all devices, including desktops, tablets, and mobile devices.
    • Include help documentation, FAQs, and customer support features.
  6. Maintainability:
    • The system should be modular, allowing for easy updates, maintenance, and integration of new features.
    • Ensure that the codebase is well-documented to facilitate future development and troubleshooting.
  7. Compliance:
    • Ensure the system complies with relevant regulations, such as payment processing standards and food safety regulations.
    • Implement features that allow users to manage data access, consent, and deletion requests.
  8. Availability:
    • The system should be available 24/7 with minimal planned downtime for maintenance.
    • Use load balancing and other techniques to ensure consistent performance even during peak usage.
  9. Interoperability:
    • The system should integrate seamlessly with external systems, such as payment gateways, delivery tracking systems, and restaurant management platforms.
    • Support standard data formats (e.g., XML, JSON) for importing and exporting data.
  10. Data Integrity:
    • Ensure the accuracy and consistency of data across the system, particularly for orders, payments, and inventory.
    • Implement transaction management to maintain data integrity during concurrent operations.
  11. Response Time:
    • Critical operations like order placement, payment processing, and order tracking should complete within 2-3 seconds.
    • More complex tasks, such as report generation or bulk data processing, should complete within 5-10 seconds.
  12. Auditability:
    • Maintain detailed logs of all significant actions (e.g., order changes, payment transactions) for audit purposes.
    • Provide audit trails for monitoring user activities and ensuring compliance with regulatory standards.

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