Functional requirements of Online Pet Care Management System with non-functional
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Functional Requirements
User Management:
Account Creation: Allow pet owners and pet care professionals to create accounts using email, social media, or mobile numbers.
Profile Management: Users can manage and update their profiles, including personal information, contact details, and pet-related information.
Authentication & Authorization: Secure login/logout functionality with role-based access control (e.g., pet owner, veterinarian, groomer).
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Pet Management:
Pet Profiles: Allow users to create and manage profiles for their pets, including details such as name, breed, age, medical history, and dietary needs.
Medical Records: Enable pet owners to upload and manage medical records, vaccination history, and prescriptions.
Appointment Scheduling:
Booking Interface: Allow users to search for and book appointments with veterinarians, groomers, or other pet care professionals.
Provider Availability: Allow pet care professionals to set and manage their availability for appointments.
Appointment Confirmation: Send confirmation notifications to pet owners and providers upon booking or changes to an appointment.
Care Services Management:
Service Listings: Provide listings of available pet care services such as veterinary care, grooming, boarding, and training.
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Service Scheduling: Allow users to schedule and manage appointments for various pet care services.
Notifications and Alerts:
Appointment Reminders: Send automated reminders about upcoming appointments, vaccinations, and other important dates.
Health Alerts: Notify pet owners about upcoming health check-ups or due dates for vaccinations.
Communication:
Messaging System: Enable secure messaging between pet owners and pet care professionals for inquiries and updates.
Appointment Follow-Up: Allow pet care professionals to send follow-up messages or advice after appointments.
Payment and Billing:
Payment Integration: Integrate with payment gateways to handle fees for services and manage transactions.
Billing Management: Provide users with access to their billing history and payment status for services rendered.
Inventory Management:
Product Listings: If applicable, manage inventory of pet-related products such as food, toys, and medication.
Order Management: Allow users to order products online and manage their orders.
Health and Wellness Tracking:
Activity Logs: Allow pet owners to log their pets’ daily activities, including exercise, diet, and behavior.
Health Monitoring: Track health metrics such as weight, medication schedules, and dietary changes.
Admin Panel:
Dashboard: A central dashboard for administrators to manage users, appointments, services, and system settings.
User Management: Admins can add, remove, or modify user accounts and roles.
Service Management: Admins can manage service offerings, providers, and appointment availability.
Integration with External Systems:
EHR Integration: Optionally integrate with Electronic Health Records (EHR) systems for comprehensive medical data management.
Calendar Integration: Sync appointments with calendar systems to provide an overview of scheduled activities.
Compliance and Security:
Data Protection: Implement encryption and secure storage for user and pet data, including medical and payment information.
Regulatory Compliance: Ensure compliance with relevant data protection regulations (e.g., GDPR, CCPA) and veterinary standards.
Customer Support:
Help Desk: Provide access to support resources, including FAQs, a knowledge base, and contact options for customer support.
Issue Tracking: Track and manage user-reported issues and feedback.
Non-Functional Requirements
Performance:
Speed: Ensure fast load times for the platform and quick response times for search, booking, and data retrieval processes.
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Scalability: The system should handle increasing numbers of users, appointments, and data without performance degradation.
Security:
Data Protection: Implement robust encryption and secure storage for sensitive user and pet data, including personal, medical, and financial information.
Access Control: Implement role-based access controls to prevent unauthorized access to sensitive data and system features.
Transaction Security: Ensure secure handling of payment transactions and user financial information.
Usability:
User Interface: Design an intuitive and user-friendly interface for easy navigation and interaction with the system.
Accessibility: Ensure the platform is accessible to users with disabilities, following WCAG guidelines.
Reliability:
Uptime: Aim for high availability with minimal downtime to ensure continuous access to pet care management features.
Backup and Recovery: Implement regular backups and a disaster recovery plan to protect data and ensure business continuity.
Maintainability:
Code Quality: Maintain clean, well-documented code to facilitate easy updates and maintenance.
Modularity: Design the system in a modular way to allow for easy addition of new features and updates.
Compatibility:
Cross-Browser Support: Ensure compatibility with major web browsers (e.g., Chrome, Firefox, Safari, Edge).
Mobile Responsiveness: The platform should be fully functional on various mobile devices and screen sizes.
Localization:
Multilingual Support: Provide the platform in multiple languages if serving a diverse user base.
Regional Customization: Allow for region-specific content, pricing, and compliance with local regulations.
Analytics and Reporting:
Data Insights: Provide actionable insights into pet care trends, user behavior, and system performance.
Custom Reporting: Allow administrators to generate and customize reports based on specific criteria.