Functional requirements of Online Public Transport Management System with non-functional

Functional Requirements

1. User Management:
   • Account Creation: Allow users to create accounts for passengers, drivers, and administrators using email, social media, or mobile numbers.
   • Profile Management: Users can manage and update their profiles, including personal details, contact information, and payment methods.
   • Role Management: Support for different user roles with varying access levels (e.g., passenger, driver, administrator, maintenance staff).
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2. Route and Schedule Management:
   • Route Creation: Enable the creation and management of transport routes, including stops, schedules, and frequency.
   • Timetable Management: Provide tools for managing timetables, including setting departure and arrival times, and adjusting schedules.
   • Route Optimization: Implement algorithms to optimize routes based on factors like traffic, demand, and operational constraints.
3. Ticketing and Fare Management:
   • Online Ticketing: Allow passengers to purchase and manage tickets online, including single-ride, monthly passes, and multi-ride tickets.
   • Fare Calculation: Implement fare calculation based on distance, ticket type, and any applicable discounts or promotions.
   • Payment Integration: Support various payment methods, including credit/debit cards, digital wallets, and mobile payments.
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4. Real-Time Tracking and Notifications:
   • Vehicle Tracking: Provide real-time tracking of vehicles using GPS to show their current location and estimated arrival times.
   • Notifications: Send notifications to passengers about delays, cancellations, or changes in schedules.
   • Alerts: Notify drivers and administrators about vehicle maintenance needs, operational issues, or emergencies.
5. Passenger Information:
   • Route Planning: Offer tools for passengers to plan their journeys, including route options, transfer points, and travel times.
   • Real-Time Updates: Provide real-time updates on vehicle locations, delays, and service interruptions.
   • Information Display: Display information on digital screens at stations and vehicles about upcoming departures, stops, and route details.
6. Driver and Vehicle Management:
   • Driver Scheduling: Manage driver schedules, including shift assignments, time-off requests, and route allocations.
   • Vehicle Maintenance: Track vehicle maintenance schedules, including inspections, repairs, and servicing.
   • Vehicle Assignments: Assign vehicles to routes and track their usage, availability, and performance.
7. Reporting and Analytics:
   • Operational Reports: Generate reports on operational metrics such as ridership statistics, vehicle utilization, and on-time performance.
   • Financial Reports: Provide financial reports on fare revenue, ticket sales, and operational expenses.
   • Custom Reports: Allow administrators to generate custom reports based on specific criteria and metrics.
8. Admin Panel:
   • Dashboard: A central dashboard for administrators to manage routes, schedules, ticketing, and user accounts.
   • System Configuration: Allow admins to configure system settings, including fare structures, route adjustments, and user roles.
   • User Management: Admins can add, remove, or modify user accounts and roles.
9. Maintenance and Support:
   • Support Tickets: Provide a system for reporting and managing support tickets related to system issues or user problems.
   • Help Desk: Offer access to support resources, including FAQs, live chat, and contact options for customer support.
10. Integration with External Systems:
    • Public Data Sources: Integrate with public data sources for real-time traffic information, weather updates, and other relevant data.
    • Third-Party Services: Optionally integrate with third-party services for additional features such as advertising, analytics, or customer feedback.

Non-Functional Requirements

1. Performance:
   • Speed: Ensure fast load times for the platform, quick response times for real-time tracking and ticketing.
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   • Scalability: The system should handle increasing numbers of users, routes, and transactions without performance degradation.
2. Security:
   • Data Protection: Implement encryption and secure storage for sensitive user data, including personal, financial, and location information.
   • Access Control: Enforce role-based access controls to prevent unauthorized access to data and system features.
   • Transaction Security: Securely handle all financial transactions and sensitive interactions.
3. Usability:
   • User Interface: Design an intuitive and user-friendly interface for passengers, drivers, and administrators to interact with the system.
   • Accessibility: Ensure the platform is accessible to users with disabilities, following WCAG guidelines.
4. Reliability:
   • Uptime: Aim for high availability with minimal downtime to ensure continuous access to the system and services.
   • Backup and Recovery: Implement regular backups and a disaster recovery plan to protect data and ensure business continuity.
5. Maintainability:
   • Code Quality: Maintain clean, well-documented code to facilitate easy updates and maintenance.
   • Modularity: Design the system in a modular way to allow for easy addition of new features and updates.
6. Compatibility:
   • Cross-Browser Support: Ensure compatibility with major web browsers (e.g., Chrome, Firefox, Safari, Edge).
   • Mobile Responsiveness: The platform should be fully functional on various mobile devices and screen sizes.
7. Localization:
   • Multilingual Support: Provide the platform in multiple languages if serving a diverse user base.
   • Regional Customization: Allow for region-specific content, compliance, and system configurations.
8. Analytics and Reporting:
   • Data Insights: Provide actionable insights into operational performance, user behavior, and system usage.
   • Custom Reporting: Allow administrators to generate and customize reports based on specific criteria.