Functional requirements of Online Ride-Sharing Platform with non-functional

Functional Requirements

1. User Management:
   • Account Creation: Allow users to create accounts as drivers, passengers, or administrators using email, phone numbers, or social media.
   • Profile Management: Users can manage their profiles, including personal information, contact details, vehicle details (for drivers), and payment methods.
   • Role Management: Support different user roles with varying access levels and permissions (e.g., driver, passenger, admin).
   Advertisement
2. Ride Request and Booking:
   • Ride Request: Allow passengers to request rides by specifying pickup and drop-off locations, and preferred ride type (e.g., economy, luxury).
   • Ride Matching: Match ride requests with available drivers based on proximity, vehicle type, and availability.
   • Booking Confirmation: Send ride booking confirmations to passengers and drivers with ride details.
   • Ride Tracking: Provide real-time tracking of the driver’s location and estimated time of arrival for passengers.
3. Driver Management:
   • Driver Registration: Allow drivers to register, including submitting vehicle details, driver’s license, and insurance documents.
   • Driver Verification: Implement a verification process for driver identity, vehicle condition, and background checks.
   • Driver Ratings:
     Advertisement
     Enable passengers to rate and review drivers after completing a ride.
4. Fare Calculation and Payment:
   • Fare Estimation: Provide fare estimates based on distance, time, and ride type before confirming the ride.
   • Payment Processing: Integrate with payment gateways to support various payment methods (e.g., credit/debit cards, digital wallets).
   • Fare Calculation: Calculate fares dynamically based on ride distance, time, and applicable surcharges (e.g., surge pricing).
   • Receipts and Invoices: Generate and send digital receipts and invoices to passengers and drivers.
5. Ride Management:
   • Ride History: Allow users to view their ride history, including details of past rides, fares, and driver information.
   • Trip Dispute Resolution: Provide a system for handling ride disputes, including fare discrepancies or service issues.
6. Safety and Security:
   • Emergency Features: Implement features such as an emergency button for passengers and drivers to contact authorities or share their location.
   • Safety Checks: Include safety measures such as driver background checks, vehicle inspections, and in-app safety guidelines.
   • Fraud Detection: Implement systems to detect and prevent fraudulent activities and ensure secure transactions.
7. Communication:
   • In-App Messaging: Provide in-app messaging for communication between drivers and passengers without revealing personal contact information.
   • Notifications: Send notifications for ride requests, confirmations, cancellations, and updates.
8. Admin Panel:
   • Dashboard: Provide a central dashboard for administrators to manage users, track rides, and oversee platform operations.
   • User Management: Admins can add, remove, or modify user accounts and roles.
   • System Configuration: Allow admins to configure system settings, including pricing, promotions, and operational rules.
9. Reporting and Analytics:
   • Performance Reports: Generate reports on ride volumes, driver performance, passenger usage, and financial metrics.
   • Custom Reports: Allow administrators to generate and customize reports based on specific criteria and needs.
10. Integration with External Systems:
    • Mapping Services: Integrate with mapping services (e.g., Google Maps) for route planning, location tracking, and distance calculations.
    • Third-Party Services: Optionally integrate with third-party services for additional features such as loyalty programs, advertising, or customer support.

Non-Functional Requirements

1. Performance:
   • Speed: Ensure fast load times for the platform, quick response times for ride requests, and real-time updates.
   Advertisement
   • Scalability: The system should handle increasing numbers of users, ride requests, and transactions without performance degradation.
2. Security:
   • Data Protection: Implement encryption and secure storage for sensitive user data, including personal, financial, and ride-related information.
   • Access Control: Enforce role-based access controls to prevent unauthorized access to data and system features.
   • Transaction Security: Securely handle all financial transactions and protect against fraud.
3. Reliability:
   • Uptime: Aim for high availability with minimal downtime to ensure continuous access to the platform.
   • Backup and Recovery: Implement regular backups and a disaster recovery plan to protect data and ensure business continuity.
4. Maintainability:
   • Code Quality: Maintain clean, well-documented code to facilitate easy updates and maintenance.
   • Modularity: Design the system in a modular way to allow for easy addition of new features and updates.
5. Compatibility:
   • Cross-Browser Support: Ensure compatibility with major web browsers (e.g., Chrome, Firefox, Safari, Edge).
   • Mobile Responsiveness: The platform should be fully functional on various mobile devices and screen sizes.
6. Usability:
   • User Interface: Design an intuitive and user-friendly interface for passengers, drivers, and administrators.
   • Accessibility: Ensure the platform is accessible to users with disabilities, following WCAG guidelines.
7. Localization:
   • Multilingual Support: Provide the platform in multiple languages if serving a diverse user base.
   • Regional Customization: Allow for region-specific content, compliance, and system configurations.
8. Analytics and Reporting:
   • Data Insights: Provide actionable insights into ride patterns, user behavior, and operational efficiency.
   • Custom Reporting: Allow administrators to generate and customize reports based on specific criteria.