Functional requirements of Online Tourist Guide System with non-functional

Functional Requirements

1. User Management:
   • User Registration & Authentication: Allow users to sign up, log in, and recover passwords.
   • Profile Management: Users should be able to manage their profiles, including personal details and preferences.
   • Role-Based Access: Define roles such as Tourist, Guide, Admin, and assign different permissions accordingly.
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2. Tourist Information:
   • Destination Search: Allow users to search for destinations by name, type, or location.
   • Attraction Details: Provide detailed information about attractions, including descriptions, opening hours, and visitor reviews.
   • Local Recommendations: Offer recommendations for restaurants, hotels, and other local services.
3. Tour Management:
   • Tour Creation: Guides should be able to create and manage tours, including itinerary, duration, and pricing.
   • Tour Booking: Allow users to book tours, select dates, and make payments.
   • Booking Confirmation: Send confirmation emails or notifications with tour details.
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4. Interactive Maps:
   • Map Integration: Integrate interactive maps to show tourist destinations, routes, and points of interest.
   • Navigation: Provide navigation assistance or directions within the map interface.
5. User Reviews and Ratings:
   • Review Submission: Allow users to submit reviews and rate tours, guides, and attractions.
   • Review Moderation: Implement moderation tools to manage and approve user-generated content.
6. Payment Processing:
   • Secure Payments: Integrate payment gateways to handle transactions securely.
   • Payment History: Allow users to view their payment history and manage invoices.
7. Content Management:
   • Admin Dashboard: Provide an admin dashboard for managing content, users, and system settings.
   • Content Updates: Allow guides and admins to update information about tours, attractions, and local services.
8. Notifications and Alerts:
   • Booking Notifications: Notify users of booking confirmations, cancellations, and changes.
   • Reminder Alerts: Send reminders for upcoming tours or payments due.
9. Feedback and Support:
   • Support Requests: Allow users to submit support tickets or contact customer service.
   • Feedback Collection: Collect feedback from users to improve the system and services.
10. Multilingual Support:
    • Language Options: Provide support for multiple languages to cater to international users.
    • Localization: Ensure content is localized appropriately for different regions.

Non-Functional Requirements

1. Performance:
   • Scalability: The system should be able to handle increasing numbers of users and data efficiently.
   • Response Time: Ensure fast response times for searches, bookings, and other interactions.
2. Reliability:
   • Availability: The system should have high availability, minimizing downtime and ensuring reliability.
   • Error Handling: Implement robust error handling and logging mechanisms.
3. Security:
   • Data Protection: Ensure user data is encrypted and secure.
   • Access Control: Implement strong authentication and authorization measures.
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   • Compliance: Adhere to data protection regulations (e.g., GDPR, CCPA).
4. Usability:
   • User Interface: Design an intuitive and user-friendly interface.
   • Accessibility: Ensure the system is accessible to users with disabilities, following guidelines such as WCAG.
5. Maintainability:
   • Code Quality: Follow best practices for code quality to ensure the system is maintainable and extendable.
   • Documentation: Provide comprehensive documentation for users and developers.
6. Support:
   • Help and Support: Offer multiple support channels (e.g., live chat, email) and maintain a knowledge base or FAQ section.
   • Customer Service: Ensure timely and effective support for user inquiries and issues.
7. Compatibility:
   • Cross-Browser Support: Ensure compatibility with major web browsers (e.g., Chrome, Firefox, Safari).
   • Mobile Responsiveness: Design the system to be fully functional on mobile devices.
8. Backup and Recovery:
   • Regular Backups: Implement regular backups of data to prevent data loss.
   • Recovery Procedures: Establish procedures for restoring data and system functionality in case of failure.
9. Integration:
   • Third-Party Services: Integrate with third-party services such as maps, payment gateways, and social media platforms.
   • API Access: Provide APIs for developers to integrate the system with other applications.