Functional requirements of Subscription Management System with non-functional
Functional Requirements
- User Authentication and Authorization
- Allow users to create accounts, log in, and manage their profiles.
- Implement role-based access control with permissions for users, administrators, and support staff.
- Subscription Plans Management
- Enable administrators to create, update, and manage subscription plans, including details such as plan names, features, pricing, and billing cycles.
- Provide functionality for users to view available subscription plans and select the one that suits their needs.
- Subscription Enrollment and Renewal
- Facilitate user enrollment in subscription plans, including initial sign-up and renewals.
- Support automatic renewal of subscriptions based on user preferences or plan settings.
- Payment Processing
- Handle payment transactions securely, supporting various payment methods (e.g., credit/debit cards, online payment gateways).
- Manage payment confirmations, invoices, and receipts.
- Billing and Invoicing
- Generate and manage invoices for subscription charges, including detailed billing information.
- Provide users with access to their billing history and download invoices.
- Subscription Management
- Allow users to view and manage their active subscriptions, including upgrading, downgrading, or canceling plans.
- Provide functionality for users to pause or resume their subscriptions.
- User Notifications and Alerts
- Send notifications and reminders for upcoming renewals, payment confirmations, and subscription changes.
- Notify users about important updates related to their subscriptions.
- Reporting and Analytics
- Generate reports on subscription metrics, such as active subscriptions, revenue, and user engagement.
- Provide analytics to support decision-making and business planning.
- Account Management
- Allow users to manage their account settings, including personal information, payment methods, and notification preferences.
- Provide options for users to update their contact details and manage security settings.
- Customer Support and Helpdesk
- Provide support resources and help guides for users to resolve subscription-related issues.
- Offer customer support through various channels (e.g., chat, email, phone) for assistance with subscription management.
- Integration with External Systems
- Integrate with payment gateways for processing transactions and managing payments.
- Support integration with CRM systems, accounting software, and other relevant tools.
- Compliance and Legal
- Ensure compliance with relevant laws and regulations related to subscription management and billing.
- Provide legal documentation, terms of service, and privacy policies as required.
Non-Functional Requirements
- Performance
- Ensure quick response times for viewing plans, processing payments, and managing subscriptions.
- Handle high volumes of concurrent users and transactions efficiently.
- Scalability
- Support the addition of new subscription plans, users, and billing data as the system grows.
- Scale to accommodate increasing traffic and data load.
- Reliability
- Ensure high system availability with minimal downtime.
- Implement backup and recovery procedures to protect subscription data and ensure business continuity.
- Security
- Protect sensitive user and payment data with encryption and secure access controls.
- Ensure compliance with data protection regulations (e.g., GDPR, PCI-DSS).
- Usability
- Provide an intuitive and user-friendly interface for users to manage their subscriptions and billing.
- Ensure ease of navigation and accessibility features for all users.
- Maintainability
- Design the system for easy updates, maintenance, and troubleshooting.
- Provide clear documentation for system administrators and developers.
- Compatibility
- Ensure compatibility with various devices (e.g., desktops, tablets, smartphones) and operating systems.
- Integrate seamlessly with other systems and software as needed.
- Data Integrity
- Ensure accuracy and consistency of subscription data, billing information, and payment transactions.
- Implement validation checks and error-handling mechanisms to maintain data quality.
- Support and Documentation
- Provide user manuals, help guides, and support resources for troubleshooting and training.
- Offer technical support for system issues and maintenance.
- Auditability
- Maintain logs of user actions, payment transactions, and subscription changes for auditing purposes.
- Provide audit trails for billing activities, subscription management, and system modifications.