Projects Inventory

Functional requirements of Travel Agency Management System with non-functional

Projects Inventory

Functional Requirements

  1. User Management:
    • User Registration and Login:
      • Allow travel agents, customers, and administrators to create accounts, log in, and manage their profiles.
    • Role-Based Access Control:
      • Implement different access levels and permissions for travel agents, customers, and admins, with features tailored to each role.
    • User Profiles:
      • Enable users to update their personal information, contact details, and preferences.
  2. Booking Management:
    • Search and Book:
      • Allow customers to search for travel options (flights, hotels, car rentals, etc.) based on criteria such as destination, dates, and preferences.
    • Availability Check:
      • Provide real-time availability of travel services and accommodations.
    • Booking Confirmation:
      • Generate and send booking confirmations to customers via email or SMS, including booking details and itineraries.
    • Booking Modification and Cancellation:
      • Enable customers to modify or cancel bookings and handle related fees or penalties.
  3. Itinerary Management:
    • Create and Manage Itineraries:
      • Allow customers to create and manage their travel itineraries, including adding activities, accommodations, and transport details.
    • View and Print Itineraries:
      • Provide options for customers to view, print, or download their itineraries.
  4. Payment Processing:
    • Secure Payments:
      • Support multiple payment methods, including credit/debit cards, digital wallets, and bank transfers.
    • Payment Gateway Integration:
      • Integrate with payment gateways for processing transactions securely.
    • Payment Confirmation:
      • Generate and send payment receipts to customers.
    • Refund Management:
      • Handle refund requests and process refunds for canceled bookings.
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  5. Customer Support:
    • Helpdesk and Ticketing:
      • Provide a helpdesk system for customers to submit support tickets, track their status, and receive assistance.
    • Live Chat:
      • Implement a live chat feature for real-time customer support.
    • Knowledge Base:
      • Create a knowledge base or FAQ section to provide answers to common questions.
  6. Travel Packages and Offers:
    • Package Creation:
      • Allow agents to create and manage travel packages, including bundled services (flights, hotels, tours).
    • Special Offers and Discounts:
      • Manage and promote special offers, discounts, and promotional campaigns.
  7. Reporting and Analytics:
    • Sales Reports:
      • Generate reports on sales, bookings, revenue, and commissions.
    • Customer Insights:
      • Provide insights into customer behavior, preferences, and booking trends.
    • Performance Metrics:
      • Track performance metrics for travel agents, including booking volumes and customer satisfaction.
  8. Integration with External Systems:
    • Travel Supplier Integration:
      • Integrate with third-party travel suppliers (airlines, hotels, car rental companies) for real-time data and bookings.
    • GDS Integration:
      • Integrate with Global Distribution Systems (GDS) for access to a wide range of travel services and availability.
  9. Notification and Alerts:
    • Booking Notifications:
      • Send notifications for booking confirmations, changes, and reminders.
    • Payment Alerts:
      • Notify customers about payment status, including successful transactions and payment failures.
    • Travel Alerts:
      • Provide alerts for travel-related issues, such as flight delays or cancellations.
  10. Admin Management:
    • Dashboard:
      • Provide an admin dashboard for managing system operations, including user accounts, bookings, and reports.
    • Configuration Settings:
      • Allow admins to configure system settings, such as payment options, booking policies, and notification templates.
  11. Customer Preferences and Personalization:
    • Preference Management:
      • Allow customers to set and update their preferences for travel (e.g., preferred airlines, room types).
    • Personalized Recommendations:
      • Offer personalized travel recommendations based on customer preferences and past bookings.
  12. Mobile and Web Access:
    • Responsive Design:
      • Ensure the system is accessible and functional on various devices, including desktops, tablets, and smartphones.
    • Mobile App:
      • Provide a mobile application for customers to search, book, and manage their travel on the go.

Non-Functional Requirements

  1. Performance:
    • The system should handle a high volume of concurrent users, especially during peak booking times.
    • Response times for critical operations (e.g., search, booking) should be under 2-3 seconds.
  2. Scalability:
    • The system should be scalable to accommodate increasing numbers of users, bookings, and travel services.
    • Support for cloud-based infrastructure to enable scalability and high availability.
  3. Security:
    • Implement robust security measures to protect sensitive data, including encryption of personal and payment information.
    • Ensure secure authentication and authorization processes to prevent unauthorized access.
    • Regularly update security protocols and conduct vulnerability assessments.
  4. Reliability:
    • Ensure an uptime of at least 99.9% to support continuous operations.
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    • Implement redundancy and failover mechanisms to ensure system availability even during hardware failures or network issues.
  5. Usability:
    • Provide an intuitive and user-friendly interface for all users (customers, travel agents, admins).
    • Ensure consistent user experience across all devices, including desktops, tablets, and smartphones.
    • Include help documentation, FAQs, and customer support features.
  6. Maintainability:
    • The system should be modular, allowing for easy updates, maintenance, and integration of new features.
    • Ensure that the codebase is well-documented to facilitate future development and troubleshooting.
  7. Compliance:
    • Ensure the system complies with relevant regulations, such as data protection laws (e.g., GDPR, CCPA) and travel industry standards.
    • Implement features that allow users to manage their data, including consent, access, and deletion requests.
  8. Availability:
    • The system should be available 24/7 with minimal planned downtime for maintenance.
    • Use load balancing and other techniques to ensure consistent performance even during peak usage.
  9. Interoperability:
    • The system should integrate seamlessly with external systems, such as travel suppliers, GDS, and payment gateways.
    • Support standard data formats (e.g., XML, JSON) for importing and exporting data.
  10. Data Integrity:
    • Ensure the accuracy and consistency of data across the system, particularly for bookings, payments, and customer profiles.
    • Implement transaction management to maintain data integrity during concurrent operations.
  11. Response Time:
    • Critical operations like search, booking, and payment processing should complete within 2-3 seconds.
    • More complex tasks, such as report generation or bulk data processing, should complete within 5-10 seconds.
  12. Auditability:
    • Maintain detailed logs of all significant actions (e.g., bookings, payments) for audit purposes.
    • Provide audit trails for monitoring user activities and ensuring compliance with regulatory standards.

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