Functional requirements of Wellness Center Management System with non-functional
Functional Requirements
- Client Management
- Client Profiles: Create and manage detailed profiles for clients, including personal information, health history, and preferences.
- Appointment Scheduling: Allow clients to schedule, reschedule, or cancel appointments online or through the system.
- Communication: Send reminders, confirmations, and notifications regarding appointments and wellness programs.
- Service Management
- Service Catalog: Manage a catalog of services offered (e.g., massages, personal training, wellness consultations) with details and pricing.
- Service Booking: Enable clients to book services and view available time slots.
- Service History: Track and record service history for each client.
- Staff Management
- Staff Profiles: Create and manage profiles for staff members, including roles, qualifications, and schedules.
- Work Schedules: Manage and assign staff schedules, shifts, and availability.
- Performance Tracking: Track staff performance, including client feedback and service delivery metrics.
- Billing and Payments
- Invoicing: Generate invoices for services rendered, including detailed breakdowns.
- Payment Processing: Process payments online or in-person, supporting various payment methods (e.g., credit/debit cards, electronic transfers).
- Financial Reports: Generate financial reports, including revenue, expenses, and payment history.
- Appointment Management
- Calendar Integration: Integrate with calendars to manage appointments and avoid scheduling conflicts.
- Waitlist Management: Handle waitlists for fully booked services and notify clients when slots become available.
- Health and Wellness Programs
- Program Management: Create and manage wellness programs or packages, including details, durations, and pricing.
- Program Enrollment: Allow clients to enroll in wellness programs and track their progress.
- Inventory Management
- Product Catalog: Manage inventory of products used in services (e.g., oils, equipment) and retail items.
- Stock Levels: Track stock levels and manage reordering processes.
- Reporting and Analytics
- Client Reports: Generate reports on client visits, service usage, and satisfaction.
- Operational Reports: Track and report on operational metrics, such as staff productivity and appointment trends.
- Data Security and Privacy
- Confidentiality: Ensure that client health information and personal data are securely stored and managed.
- Compliance: Adhere to relevant data protection regulations (e.g., HIPAA, GDPR) for managing health data.
- Integration
- External Systems: Integrate with other systems (e.g., CRM, ERP) for seamless data exchange and operational efficiency.
- APIs: Provide APIs for integration with third-party applications and services.
- Client Portal
- Self-Service: Provide a client portal where clients can manage their profiles, book services, view their history, and make payments.
- Marketing and Communication
- Promotions: Manage and track promotions or discounts for services and programs.
- Email Campaigns: Send newsletters, promotions, and wellness tips to clients.
Non-Functional Requirements
- Performance
- Scalability: The system should handle an increasing number of clients, staff, and transactions without performance degradation.
- Speed: Ensure quick response times for booking, processing transactions, and generating reports.
- Reliability
- Uptime: High availability with minimal downtime to ensure continuous access to the system.
- Data Integrity: Accurate and consistent handling of data, including client information and transaction records.
- Security
- Authentication/Authorization: Secure login and role-based access controls to protect sensitive information.
- Data Encryption: Encrypt data both in transit and at rest to safeguard client and financial information.
- Compliance: Adhere to relevant regulations and standards for data protection and privacy.
- Usability
- User Interface (UI): Intuitive and user-friendly design for clients, staff, and administrators.
- User Experience (UX): Ensure a smooth and efficient experience for scheduling, service management, and communication.
- Compatibility
- Browser Support: Ensure compatibility with major web browsers (e.g., Chrome, Firefox, Safari).
- Platform Compatibility: Support for various operating systems and devices, including mobile devices.
- Maintainability
- Code Quality: Well-structured and documented code for ease of maintenance and future updates.
- Updates: Regular updates to address bugs, enhance features, and adapt to new technologies or requirements.
- Accessibility
- Inclusivity: Adhere to accessibility standards (e.g., WCAG) to support users with disabilities.
- Multi-Language Support: Provide multilingual capabilities to accommodate a diverse user base.
- Backup and Recovery
- Data Backup: Regular and automated backups to prevent data loss and ensure recovery in case of system failures.
- Disaster Recovery: Procedures for restoring system functionality and data after significant disruptions.
- Interoperability
- Standards Compliance: Adherence to relevant standards and protocols to ensure compatibility with other systems and tools.