1. Project Objectives
- Policy Management: Handle the creation, updating, and tracking of insurance policies.
- Claim Management: Process and manage insurance claims from submission to settlement.
- Customer Management: Maintain and manage customer profiles and policy details.
- Premium Management: Track and manage insurance premiums, payments, and billing.
- Reporting and Analytics: Generate reports and analyze data related to policies, claims, and financials.
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2. Functional Requirements
- Policy Management:
- Create and update insurance policies (e.g., health, auto, life).
- Track policy status, renewals, and cancellations.
- Manage policy details including coverage limits, exclusions, and premiums.
- Claim Management:
- Submit and track insurance claims.
- Manage claim status (e.g., pending, approved, rejected).
- Process claim payments and handle disputes.
- Customer Management:
- Register and update customer profiles (e.g., personal details, contact information).
- Link customers to their policies and claims.
- Track customer interactions and support requests.
Advertisement - Premium Management:
- Generate and manage invoices for insurance premiums.
- Track premium payments and outstanding balances.
- Handle premium adjustments and refunds.
- Reporting and Analytics:
- Generate reports on policy performance, claim trends, and financial metrics.
- Provide data visualization tools (e.g., charts, graphs) for better insights.
3. Non-Functional Requirements
- Usability: Intuitive user interface for easy navigation and operation by users.
- Performance: Efficient processing of policies, claims, and payments.
- Security: Secure handling of sensitive data such as customer information and policy details.
- Scalability: Ability to handle an increasing number of policies, claims, and users.
- Reliability: System uptime and robustness to ensure consistent performance.
4. Technology Stack
- Front-End: Technologies for user interface development (e.g., HTML, CSS, JavaScript, frameworks like React or Angular).
- Back-End: Server-side technologies (e.g., Node.js, Django, Flask).
- Database: Database management system (e.g., MySQL, PostgreSQL, MongoDB).
- Payment Processing: Integration with payment gateways for managing premiums (e.g., Stripe, PayPal).
- Deployment: Hosting and deployment platforms (e.g., AWS, Azure, Heroku).
5. System Design
- Architecture: Overview of system architecture (e.g., client-server model, microservices).
- Data Model: Design of the database schema, including tables for policies, claims, customers, and premiums.
- User Interface Design: Wireframes or mockups for different user roles (e.g., insurance agents, customers, admin).
6. Implementation Plan
- Development Phases: Breakdown of phases (e.g., requirement analysis, design, development, testing, deployment).
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- Timeline: Project milestones and deadlines.
7. Testing and Validation
- Test Cases: Define test cases for functionalities such as policy management, claim processing, and premium billing.
- Bug Tracking: System for tracking and managing bugs and issues.
- User Testing: Collect feedback from users to refine the system.
8. Documentation
- User Manual: Instructions for end-users on how to use the system.
- Technical Documentation: Detailed documentation on system architecture, design decisions, and codebase.
9. Future Enhancements
- Feature Expansion: Potential future features (e.g., integration with external financial systems, AI-driven risk assessment).
- Additional Modules: Possible additional modules like customer portals, mobile app integration, and advanced analytics.
10. Limitations
- Scope Limitations: Define what the project will not cover (e.g., advanced actuarial calculations, integration with global insurance databases).
11. Budget and Resources
- Budget: Estimated costs for development tools, hosting, and other resources.
- Resources: Required hardware and software resources for development and deployment.
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