User Registration and Login: Allow users (survey creators, respondents, administrators) to register, log in, and manage their accounts.
Role-Based Access: Define roles with specific permissions (e.g., survey creators, respondents, administrators) to access different features.
Profile Management: Enable users to update personal information, contact details, and preferences.
Survey Creation and Management
Survey Design: Allow users to create surveys with various question types (e.g., multiple choice, text, rating scales) and formats (e.g., single-answer, multi-answer).
Question Logic: Implement conditional logic to show or hide questions based on previous answers (e.g., skip logic, branching).
Survey Templates: Provide customizable templates for common survey types (e.g., feedback surveys, market research).
Draft and Publish: Allow users to save surveys as drafts and publish them when ready.
Survey Distribution
Distribution Methods: Support multiple distribution methods (e.g., email invitations, web links, social media sharing).
Access Controls: Enable survey creators to set access controls, such as password protection or unique links for respondents.
Survey Tracking: Track survey distribution status, including sent, opened, and completed responses.
Response Collection
Response Submission: Allow respondents to complete and submit surveys online.
Progress Saving: Enable respondents to save their progress and complete the survey at a later time.
Anonymous Responses: Option to collect responses anonymously if desired.
Data Analysis and Reporting
Response Aggregation: Aggregate responses for analysis, including summary statistics and breakdowns.
Data Visualization: Provide tools for visualizing data with charts, graphs, and tables.
Export Options: Allow users to export survey data in various formats (e.g., CSV, Excel, PDF) for further analysis.
Notification and Reminders
Survey Notifications: Send notifications to respondents when a survey is available, approaching deadlines, or reminders for incomplete surveys.
Survey Completion Confirmation: Send confirmation emails or messages to respondents upon survey completion.
Security and Privacy
Data Encryption: Use encryption to protect survey data during transmission and storage.
Access Control: Implement strong authentication and authorization measures to control access to surveys and response data.
Data Privacy: Ensure compliance with privacy regulations and provide options for anonymous responses.
Integration
CRM Integration: Integrate with Customer Relationship Management (CRM) systems to manage survey distribution and respondent data.
Analytics Integration: Integrate with analytics platforms to provide advanced data analysis and reporting.
Email Platforms Integration: Integrate with email platforms for survey distribution and follow-up communications.
Customization and Personalization
Custom Branding: Allow survey creators to customize the look and feel of surveys with their branding (e.g., logos, colors).
Personalized Questions: Include personalized questions or fields based on respondent profiles or previous answers.
Feedback and Support
User Feedback: Provide mechanisms for users to submit feedback or report issues with surveys.
Help and Documentation: Offer comprehensive user guides, FAQs, and support resources.
Non-Functional Requirements
Performance
Response Time: Ensure quick response times for survey creation, data submission, and reporting.
Scalability: Design the system to handle increasing numbers of surveys, respondents, and responses without performance issues.
Reliability
Uptime: Aim for high system availability with minimal downtime (e.g., 99.9% uptime).
Error Handling: Implement robust error detection and recovery mechanisms to maintain system stability.
Security
Data Encryption: Ensure that all data, including survey responses and personal information, is encrypted during transmission and storage.
Authentication and Authorization: Use strong authentication mechanisms and strict authorization controls to prevent unauthorized access.
Compliance: Adhere to relevant data protection regulations, such as GDPR or CCPA.
Usability
User Interface: Design an intuitive and user-friendly interface for ease of navigation by survey creators and respondents.
Accessibility: Ensure the system is accessible to users with disabilities, complying with standards such as WCAG (Web Content Accessibility Guidelines).
Compatibility
Device Compatibility: Ensure the system is accessible across various devices, including desktops, tablets, and smartphones.
Browser Compatibility: Support major web browsers to accommodate different user preferences.
Maintainability
Code Quality: Develop clean, well-documented code to facilitate maintenance and future updates.
Modular Design: Use a modular architecture to allow for easy enhancements and scalability.
Backup and Recovery
Data Backup: Implement regular automated backups to prevent data loss and ensure data integrity.
Disaster Recovery: Develop and test a disaster recovery plan to restore system functionality in case of major failures.
Support and Documentation
Help Desk: Provide support through helpdesk tickets, live chat, or email.
Documentation: Offer comprehensive user guides, system manuals, and troubleshooting documentation.
Scalability
System Growth: Design the system to accommodate future expansion, including additional features, users, and survey types.
Load Handling: Ensure the system can manage varying loads and peak usage times effectively.
