Account Registration and Login: Allow users to register for online banking services and securely log in using multi-factor authentication (MFA).
Profile Management: Enable users to view and update their personal details, contact information, and security settings.
Password Management: Provide functionality for users to reset forgotten passwords and update their passwords securely.
Account Management
Account Overview: Display account balances, recent transactions, and account details for various types of accounts (e.g., checking, savings, credit).
Account Statements: Allow users to view, download, and print account statements and transaction history.
Transaction Management
Funds Transfer: Enable users to transfer funds between their own accounts or to external accounts, including domestic and international transfers.
Bill Payments: Provide functionality for users to pay bills, schedule recurring payments, and manage payees.
Transaction History: Allow users to view detailed transaction history, filter transactions, and search by date or category.
Investment and Loans
Investment Management: Offer features for users to view and manage investment portfolios, including stocks, bonds, and mutual funds.
Loan Management: Provide access to loan information, including current balances, payment schedules, and options to make loan payments.
Security and Fraud Prevention
Multi-Factor Authentication: Implement MFA to enhance security during login and sensitive transactions.
Fraud Detection: Employ fraud detection mechanisms to monitor suspicious activities and alert users and administrators.
Customer Service and Support
Help Desk: Provide access to customer support through chat, email, or phone for assistance with banking issues and queries.
FAQs and Knowledge Base: Offer a knowledge base with frequently asked questions, troubleshooting guides, and banking tips.
Alerts and Notifications
Account Alerts: Send notifications for important account activities, such as low balances, large transactions, or security alerts.
Transaction Notifications: Notify users via email or SMS about completed transactions, payments, and transfers.
Account Customization
Personalization: Allow users to customize their dashboard, set up preferred settings, and choose notification preferences.
User Preferences: Provide options for users to select language preferences, date formats, and other personal settings.
Integration
Third-Party Services: Integrate with third-party financial services for additional functionalities, such as tax reporting or budgeting tools.
Mobile App Integration: Ensure seamless integration with mobile banking applications for consistent user experiences across platforms.
Compliance and Documentation
Regulatory Compliance: Ensure the system complies with financial regulations and standards, such as PCI-DSS for payment security.
Documentation: Provide users with access to necessary regulatory and compliance documents, such as terms and conditions and privacy policies.
Non-Functional Requirements
Performance
Response Time: Ensure fast response times for user interactions, such as account balance inquiries, transaction processing, and page loading (e.g., under 2 seconds for most operations).
Scalability: The system should handle increasing numbers of users, transactions, and data without performance degradation.
Reliability
Uptime: Ensure high system availability with minimal downtime (e.g., 99.9% uptime).
Error Handling: Implement robust error handling and recovery mechanisms to manage system failures and ensure data integrity.
Security
Data Encryption: Encrypt sensitive data, including user credentials, transaction details, and account information, both in transit and at rest.
Access Controls: Use secure authentication methods and role-based access control to manage user permissions and protect data.
Regular Audits: Conduct regular security audits and vulnerability assessments to identify and address potential risks.
Usability
User Interface: Design an intuitive and user-friendly interface for accessing banking services, performing transactions, and managing accounts.
Accessibility: Ensure the portal is accessible to users with disabilities, following accessibility standards (e.g., WCAG).
Maintainability
Code Quality: Write high-quality, well-documented code to facilitate system maintenance and updates.
Documentation: Provide comprehensive documentation for users, administrators, and developers, including user guides, technical manuals, and troubleshooting guides.
Availability
Backup and Recovery: Implement regular data backups and establish procedures for data recovery in case of system failures or data loss.
Failover: Ensure the system has failover capabilities to switch to backup systems or servers if necessary.
Portability
Cross-Platform Compatibility: Ensure the system is compatible with various devices and operating systems used by users, including desktops, tablets, and mobile devices.
Supportability
Technical Support: Provide mechanisms for obtaining technical support and resolving issues, including help desks, online resources, and customer service.
Error Reporting: Include functionality for reporting issues or bugs and tracking their resolution.
