Account Creation and Login: Allow users to create accounts, log in securely, and manage their profiles. Users include property owners, tenants, and property managers.
Role-Based Access: Implement role-based access control to differentiate permissions and access levels for property owners, tenants, and administrators.
Profile Management: Enable users to update their personal details, contact information, and rental preferences.
Property Listings
Create and Manage Listings: Allow property owners to create and manage property listings, including property details, photos, rental prices, availability, and terms of lease.
Search and Filter: Provide search and filter functionalities for tenants to find properties based on criteria such as location, price, property type, and amenities.
Listing Reviews and Ratings: Enable tenants to leave reviews and ratings for properties they have rented.
Booking and Reservations
Availability Checking: Provide real-time availability checking for rental properties.
Booking System: Facilitate booking of properties, including selecting rental dates, paying deposits, and confirming reservations.
Booking Confirmation: Send confirmation notifications and emails to users upon successful booking.
Payment Processing
Online Payments: Integrate with payment gateways to handle online payments for rent, deposits, and other fees, supporting various payment methods (e.g., credit/debit cards, digital wallets).
Payment Security: Ensure secure handling of payment transactions and sensitive financial information.
Invoice Generation: Generate and send invoices for rental transactions, including details of rent, deposits, and any additional charges.
Lease Management
Lease Agreements: Allow for the creation, signing, and management of digital lease agreements between property owners and tenants.
Document Storage: Enable storage of lease agreements, identification documents, and other relevant paperwork.
Maintenance and Requests
Maintenance Requests: Allow tenants to submit maintenance requests and track their status.
Maintenance Management: Enable property managers or owners to track, prioritize, and manage maintenance tasks and service requests.
Communication
Messaging System: Provide a messaging system for communication between property owners, tenants, and property managers.
Notifications: Send notifications for important events such as upcoming lease expirations, maintenance updates, and payment reminders.
Reporting and Analytics
Financial Reports: Generate reports on rental income, expenses, and financial performance.
Occupancy Reports: Provide reports on property occupancy rates, vacancy periods, and rental trends.
Tenant and Owner Reports: Offer detailed reports on tenant activity, payment history, and property management tasks.
Integration
Third-Party Services: Integrate with third-party services for additional functionalities, such as credit checks, background checks, or rental insurance.
Property Management Systems: Allow integration with existing property management systems for seamless data synchronization.
Security and Compliance
Data Protection: Protect sensitive data, including personal information and financial transactions, through encryption and secure storage.
Compliance: Ensure compliance with relevant rental regulations and data protection laws (e.g., GDPR, CCPA).
Customer Support
Help Desk: Provide access to customer support through chat, email, or phone for assistance with rental-related issues and queries.
FAQs and Guides: Offer FAQs, user guides, and troubleshooting tips to help users navigate the platform.
Non-Functional Requirements
Performance
Response Time: Ensure fast response times for user interactions, such as property searches, booking processes, and payment transactions (e.g., under 2 seconds for most operations).
Scalability: The system should handle increasing numbers of users, properties, and transactions without performance degradation.
Reliability
Uptime: Ensure high system availability with minimal downtime (e.g., 99.9% uptime).
Error Handling: Implement robust error handling and recovery mechanisms to manage system failures and ensure data integrity.
Security
Data Encryption: Encrypt sensitive data, including user credentials, payment information, and property details, both in transit and at rest.
Access Controls: Use secure authentication methods and role-based access control to manage user permissions and protect data.
Fraud Prevention: Implement measures to detect and prevent fraudulent activities, such as unauthorized access or fake listings.
Usability
User Interface: Design an intuitive and user-friendly interface for browsing properties, managing bookings, and handling payments.
Accessibility: Ensure the system is accessible to users with disabilities, following accessibility standards (e.g., WCAG).
Maintainability
Code Quality: Write high-quality, well-documented code to facilitate system maintenance and updates.
Documentation: Provide comprehensive documentation for users, administrators, and developers, including user guides, technical manuals, and troubleshooting guides.
Availability
Backup and Recovery: Implement regular data backups and establish procedures for data recovery in case of system failures or data loss.
Failover: Ensure the system has failover capabilities to switch to backup systems or servers if necessary.
Portability
Cross-Platform Compatibility: Ensure the system is compatible with various devices and operating systems used by users, including desktops, tablets, and mobile devices.
Supportability
Technical Support: Provide mechanisms for obtaining technical support and resolving issues, including help desks, online resources, and customer service.
Error Reporting: Include functionality for reporting issues or bugs and tracking their resolution.
