Registration and Login: Allow users to register, log in, and manage their profiles, including personal details and preferences.
Role-Based Access: Define roles and permissions (e.g., passengers, drivers, administrators) with specific access rights.
Route Planning
Route Search: Enable users to search for routes between starting points and destinations using various transport modes (e.g., buses, trams, trains).
Route Optimization: Provide optimized route suggestions based on factors like travel time, distance, and traffic conditions.
Transit Information: Offer detailed information about routes, including stops, schedules, and transfer points.
Real-Time Tracking
Vehicle Tracking: Provide real-time tracking of vehicles on a map, showing current locations and estimated arrival times.
Traffic Updates: Display real-time traffic conditions and any delays or disruptions affecting routes.
Ticketing and Payments
Ticket Booking: Allow users to book tickets for various transportation modes, including single tickets, passes, and subscriptions.
Payment Integration: Integrate with payment gateways to handle transactions securely, supporting multiple payment methods (e.g., credit/debit cards, digital wallets).
E-Ticketing: Provide electronic tickets and QR codes for users to access their rides.
Notifications and Alerts
Travel Alerts: Send notifications about schedule changes, delays, and cancellations.
Reminder Notifications: Remind users of upcoming trips, bookings, and ticket renewals.
User Feedback and Support
Feedback System: Allow users to provide feedback on their travel experience, including ratings and comments.
Customer Support: Provide customer support features such as live chat, email, and phone support for resolving issues and answering queries.
Admin and Management Tools
Dashboard: Provide administrators with a dashboard to manage routes, schedules, vehicle fleets, and user accounts.
Analytics and Reporting: Offer tools for generating reports and analytics on system usage, performance, and user feedback.
Integration with External Services
Mapping Services: Integrate with mapping and navigation services to provide accurate route and location information.
Traffic Data Providers: Integrate with traffic data providers for real-time traffic and road condition updates.
Accessibility and Usability
Accessibility Features: Ensure the system is accessible to users with disabilities, including support for screen readers and other assistive technologies.
Multi-Language Support: Provide support for multiple languages to cater to diverse user populations.
Security and Compliance
Data Protection: Ensure the security of user data and payment information through encryption and secure access controls.
Compliance: Adhere to relevant regulations and standards, such as data protection laws (e.g., GDPR) and transportation regulations.
Non-Functional Requirements
Performance
Speed: Ensure fast response times for route planning, ticket booking, and real-time tracking.
Scalability: Design the system to handle increasing numbers of users, routes, and transactions efficiently.
Reliability
Availability: Ensure high availability with minimal downtime for users to access and use the system.
Error Handling: Implement robust error handling to manage issues and maintain system stability.
Security
Data Protection: Use encryption and secure protocols to protect sensitive user and transaction data.
Authentication and Authorization: Implement strong authentication methods and role-based access control to safeguard user accounts and system data.
Usability
User Interface: Design an intuitive and user-friendly interface for easy navigation and interaction with transport services.
Accessibility: Ensure the system is accessible across various devices and browsers and is user-friendly for all users, including those with disabilities.
Maintainability
Code Quality: Develop clean, modular, and well-documented code to facilitate future maintenance and updates.
Documentation: Provide comprehensive documentation for users, administrators, and developers.
Compliance
Regulatory Standards: Ensure compliance with relevant regulations, such as data protection laws, transportation regulations, and industry standards.
Data Privacy: Adhere to data privacy laws to protect user information and transaction data.
Interoperability
Integration Compatibility: Ensure compatibility with other urban transport systems, external services, and third-party tools for seamless data exchange and functionality.
Backup and Recovery
Data Backup: Implement regular backups to prevent data loss and ensure data integrity.
Disaster Recovery: Develop a disaster recovery plan to restore operations in case of major disruptions.
