User Registration & Authentication: Allow users to create accounts, log in, and recover passwords. Support multi-factor authentication for security.
Profile Management: Users should be able to manage their personal details, travel preferences, and payment methods.
Role-Based Access: Different roles (e.g., Customer, Travel Agent, Admin) should have specific permissions and access levels.
Search and Booking:
Flight Search and Booking: Enable users to search for flights based on various criteria (e.g., destination, dates, airlines) and book tickets.
Hotel Search and Booking: Allow users to search for hotels by location, date, and amenities, and make reservations.
Car Rental Search and Booking: Provide options to search for and book rental cars.
Package Tours: Offer bundled travel packages that include flights, hotels, and car rentals.
Payment Processing:
Secure Payments: Integrate with payment gateways to handle transactions securely, including credit/debit cards and other payment methods.
Payment History: Allow users to view their payment history, manage invoices, and download receipts.
Booking Management:
View and Modify Bookings: Users should be able to view, modify, or cancel their bookings.
Booking Confirmation: Send confirmation emails or notifications with booking details.
Itinerary Management:
Itinerary Generation: Automatically generate itineraries for users based on their bookings, including flights, hotels, and car rentals.
Itinerary Sharing: Allow users to share their itineraries with others via email or social media.
Customer Support:
Support Channels: Provide multiple support channels, including live chat, email, and phone support.
Help Center: Maintain a comprehensive help center with FAQs, guides, and troubleshooting tips.
Reviews and Ratings:
Submit Reviews: Allow users to submit reviews and rate airlines, hotels, and rental services.
View Reviews: Display user reviews and ratings to assist other customers in making decisions.
Notifications and Alerts:
Booking Notifications: Notify users of booking confirmations, changes, cancellations, and reminders.
Travel Alerts: Provide alerts about flight delays, hotel booking changes, or travel advisories.
Integration:
Third-Party Services: Integrate with third-party services for additional functionalities, such as mapping services, weather forecasts, or travel advisories.
APIs: Provide APIs for integration with other systems, such as partner agencies or travel management tools.
Admin Features:
Content Management: Admins should be able to manage travel content, such as destination information, hotel listings, and promotional offers.
User Management: Admins should be able to create, edit, and delete user accounts and manage permissions.
Analytics and Reporting: Provide tools for generating reports on booking statistics, user activity, and revenue.
Non-Functional Requirements
Performance:
Scalability: The system should handle increasing numbers of users and bookings efficiently.
Response Time: Ensure quick response times for searches, bookings, and user interactions.
Reliability:
Availability: Achieve high availability with minimal downtime to ensure continuous access and functionality.
Fault Tolerance: Implement fault tolerance mechanisms to handle system failures and ensure continuous operation.
Security:
Data Protection: Ensure encryption of data in transit and at rest to protect user information.
Access Control: Implement strong authentication and authorization mechanisms to safeguard user accounts and data.
Compliance: Adhere to relevant data protection regulations, such as GDPR or CCPA.
Usability:
User Interface: Design an intuitive and user-friendly interface for ease of navigation and operation.
Accessibility: Ensure the system is accessible to users with disabilities, following guidelines such as WCAG.
Maintainability:
Code Quality: Maintain high code quality and follow best practices to facilitate updates and maintenance.
Documentation: Provide comprehensive documentation for users and developers, including user manuals and API documentation.
Support:
Customer Service: Offer timely and effective support to address user issues and inquiries.
Training Materials: Provide training materials or tutorials to help users understand and use the system effectively.
Compatibility:
Cross-Browser Support: Ensure compatibility with major web browsers (e.g., Chrome, Firefox, Safari).
Mobile Responsiveness: Design the system to be fully functional on mobile devices, providing a seamless experience across platforms.
Backup and Recovery:
Regular Backups: Implement regular backups of data to prevent loss in case of system failures.
Recovery Procedures: Establish procedures for data recovery and system restoration.
Integration:
Interoperability: Ensure the system can integrate seamlessly with other travel-related systems and services.
API Flexibility: Provide flexible APIs to accommodate various integration needs.
Data Quality:
Accuracy: Ensure the accuracy and reliability of travel data, including flight schedules, hotel availability, and car rental options.
Timeliness: Provide timely updates to reflect current availability and pricing.
