Functional requirements of Train Ticket Booking System with non-functional

Functional Requirements

1. User Authentication and Authorization
   • Secure Login: Provide secure registration, login, and account management for users, including passengers and administrators.
   • Role-Based Access: Implement role-based access controls to manage permissions based on user roles (e.g., passenger, admin, railway staff).
2. Train Search and Reservation
   • Train Search: Allow users to search for available trains based on criteria such as departure and arrival stations, dates, and times.
   • Seat Availability: Display available seats for selected trains and classes (e.g., economy, business).
   • Seat Selection: Enable users to select seats or berths based on availability and preferences.
   • Booking Confirmation: Provide booking confirmation to users, including ticket details and booking reference numbers.
3. Payment Processing
   • Payment Options: Support various payment methods, including credit/debit cards, mobile payments, and online banking.
   • Transaction Security: Ensure secure payment transactions through encryption and secure payment gateways.
   • Receipt Generation: Generate and send electronic receipts or confirmation emails to users upon successful payment.
4. Ticket Management
   • Ticket Issuance: Generate and issue electronic or physical tickets based on the booking details.
   • Ticket Cancellation: Allow users to cancel tickets and process refunds according to the fare rules and policies.
   • Ticket Modification: Enable users to modify their bookings, such as changing travel dates or routes.
5. Train Schedule Management
   • Schedule Management: Allow administrators to manage train schedules, including adding, updating, and removing train services.
   • Real-Time Updates: Provide real-time updates on train schedules, including delays and cancellations.
6. User Profile Management
   • Profile Creation: Allow users to create and manage their profiles, including personal information and booking history.
   • Profile Updates: Enable users to update their profiles and manage preferences.
7. Notifications and Alerts
   • Booking Notifications: Send notifications to users about booking confirmations, cancellations, and reminders for upcoming trips.
   • Schedule Alerts: Notify users about changes in train schedules, delays, and other relevant updates.
8. Reporting and Analytics
   • Sales Reports: Generate reports on ticket sales, revenue, and booking trends.
   • Performance Metrics: Provide analytics on train performance, occupancy rates, and user satisfaction.
9. Integration with External Systems
   • Payment Gateways: Integrate with payment gateways for secure processing of transactions.
   • External APIs: Interface with external APIs for train schedule information and other services.
10. User Interface and Experience
    • Dashboard: Provide an intuitive dashboard for users to view their bookings, manage tickets, and access key information.
    • Responsive Design: Ensure the system is accessible through web and mobile interfaces with a responsive design.

Non-Functional Requirements

1. Performance
   • Efficiency: Ensure the system performs efficiently under varying loads, including handling a large number of simultaneous bookings and transactions.
   • Response Times: Provide quick response times for search queries, booking requests, and payment processing.
2. Scalability
   • Data Scalability: Scale the system to handle increasing volumes of booking data, user interactions, and train schedules.
   • User Scalability: Support a growing number of users and concurrent access without performance degradation.
3. Availability
   • High Availability: Ensure high availability with minimal downtime (e.g., 99.9% uptime) to maintain continuous access to ticket booking services.
   • Disaster Recovery: Implement disaster recovery and backup solutions to protect data and ensure system continuity.
4. Security
   • Data Protection: Secure user data, payment information, and booking details through encryption and secure access controls.
   • Compliance: Adhere to relevant data protection regulations and standards (e.g., PCI-DSS for payment security, GDPR for data privacy).
5. Usability
   • User-Friendly Interface: Design a user-friendly and intuitive interface to facilitate ease of use and navigation for customers and administrators.
   • Accessibility: Ensure the system is accessible to users with disabilities and provides a consistent experience across devices.
6. Compatibility
   • Cross-Platform Support: Ensure compatibility with various devices (e.g., desktops, tablets, smartphones) and operating systems.
   • Browser Compatibility: Support major web browsers to ensure accessibility for all users.
7. Maintainability
   • Modular Design: Maintain a modular and well-documented codebase to facilitate updates and maintenance.
   • Automated Testing: Implement automated testing and continuous integration practices to ensure system stability and reliability.
8. Reliability
   • Error Handling: Provide robust error handling and recovery mechanisms to minimize system errors and downtime.
   • Monitoring: Implement monitoring tools to detect and address issues proactively.
9. Compliance
   • Regulatory Compliance: Ensure compliance with relevant regulations and standards related to ticketing, payments, and data privacy.
   • Standards Adherence: Adhere to industry best practices for ticketing and booking systems.
10. Efficiency
    • Resource Optimization: Optimize resource usage (e.g., memory, processing power) to ensure efficient operation and cost-effectiveness.
    • Data Processing: Implement efficient data processing and storage practices to handle large volumes of booking data.