Functional requirements for pizza shop management system
- Order Management:
- The system should allow staff to input and manage customer orders efficiently.
- Differentiate between dine-in, takeout, and delivery orders.
- Provide options for customization of pizza toppings, crust types, and other menu items.
- Menu Management:
- Enable easy addition, modification, and removal of menu items.
- Categorize menu items (appetizers, pizzas, desserts, etc.).
- Display prices and any ongoing promotions.
Advertisement - Inventory Management:
- Track and manage ingredient inventory levels in real-time.
- Generate alerts for low stock levels and automatic reordering when necessary.
- Integrate with suppliers to update inventory based on deliveries.
- Employee Management:
- Create and manage employee profiles with roles and permissions.
- Track working hours and generate payroll reports.
- Allow staff clock-in and clock-out functionalities.
- Customer Management:
- Maintain a customer database with order history.
- Support customer accounts for loyalty programs and promotions.
- Allow customers to create profiles for quick and easy ordering.
- Delivery Management:
- Assign and track delivery orders to drivers.
- Provide real-time tracking for customers.
- Optimize delivery routes for efficiency.
- Payment Processing:
- Support various payment methods (cash, credit cards, online payments).
- Ensure secure payment transactions.
- Generate and print receipts for customers.
- Reporting and Analytics:
- Generate reports on sales, inventory, and employee performance.
- Provide insights into popular menu items and customer preferences.
- Analyze delivery times and customer feedback.
- Table Reservation (if applicable):
- Allow customers to reserve tables for dine-in.
- Provide a visual representation of table availability.
- Security and Authentication:
- Implement secure login for employees with different access levels.
- Protect customer information and transaction data.
- Regularly update and maintain system security.
- Notification System:
- Send order confirmation emails or SMS to customers.
- Notify staff of new orders, low inventory, or other critical updates.
- Integration with POS Systems:
- Integrate with Point-of-Sale systems for seamless transactions.
- Ensure synchronization of data between the Pizza Hut Management System and POS.
- Mobile-Friendly Interface:
- Design a responsive and user-friendly interface accessible from various devices.
- Develop a mobile app for customers to place orders and track deliveries.
- Promotions and Discounts:
- Allow the creation and management of promotions and discounts.
- Apply discounts automatically based on predefined rules.
- Feedback and Ratings:
- Collect customer feedback on orders and overall experience.
- Display ratings and reviews for menu items and delivery service.
Non Functional requirements for pizza hut management system
- Performance:
- The system should respond to user requests within two seconds.
- Support a minimum of 1000 simultaneous users during peak hours.
- Handle a minimum of 500 orders per hour.
- Scalability:
- The system should easily scale to accommodate an increase in the number of users, menu items, and orders.
- Reliability:
- The system should have a 99.9% uptime.
- Implement regular backups to prevent data loss.
- Availability:
- The system should be available 24/7 for order placement and management.
- Security:
- Use encryption for sensitive data, including customer information and payment details.
- Implement secure user authentication and authorization mechanisms.
- Conduct regular security audits and vulnerability assessments.
- Usability:
- Ensure a user-friendly and intuitive interface for both employees and customers.
- Provide training materials for staff on system usage.
- Compatibility:
- The system should be compatible with popular web browsers (Chrome, Firefox, Safari, etc.).
- Support integration with various POS systems and payment gateways.
- Maintainability:
- Design the system with modular and well-documented code for ease of maintenance.
- Implement version control for software updates and changes.
- Portability:
- Ensure that the system can be deployed on various platforms (Windows, Linux, etc.).
- Design mobile apps for cross-platform compatibility (iOS, Android).
- Scalability:
- The system should handle an increase in data volume as the business expands.
- Support the addition of new features and modules without significant reengineering.
- Data Backup and Recovery:
- Regularly back up data and implement a robust data recovery plan.
- Ensure quick recovery in case of system failures or data loss.
- Compliance:
- Adhere to relevant industry standards and regulations (e.g., data protection laws, payment card industry standards).
- Ensure compliance with health and safety regulations if applicable.
- Performance Monitoring:
- Implement monitoring tools to track system performance and identify bottlenecks.
- Set up alerts for abnormal system behavior or performance degradation.
- Response Time:
- Define and adhere to specific response time requirements for different system functions (e.g., order processing, inventory updates).
- Capacity Planning:
- Conduct regular capacity planning to anticipate and address future resource requirements.