Functional requirements of Bus Reservation System with non-functional

Functional Requirements

1. User Management:
   • User Registration and Authentication: Allow users to create accounts, log in, and manage their profiles securely.
   • Role-Based Access Control: Define roles such as passengers, bus operators, administrators, and support staff with specific permissions and access levels.
   • Profile Management: Enable users to view and update personal information, contact details, and payment methods.
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2. Bus and Route Management:
   • Bus Listings: Manage and display a list of buses with details such as bus number, type, seating capacity, and amenities.
   • Route Management: Define and manage routes, including departure and arrival locations, stopovers, and schedules.
   • Schedule Management: Create and manage bus schedules, including departure times, arrival times, and frequency of service.
3. Reservation and Ticketing:
   • Search and Booking: Allow users to search for available buses based on criteria such as origin, destination, date, and time. Provide options to book tickets for selected buses.
   • Seat Selection: Enable users to choose specific seats when booking a ticket.
   • Booking Confirmation: Send booking confirmation emails or SMS with details of the reservation, including ticket number, bus details, and schedule.
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4. Payment Processing:
   • Payment Gateway Integration: Integrate with payment gateways to handle transactions securely (e.g., credit/debit cards, digital wallets).
   • Secure Transactions: Ensure secure processing of payment information with encryption and compliance with PCI-DSS standards.
   • Payment Confirmation: Provide users with payment receipts and confirmations upon successful transactions.
5. Ticket Management:
   • Ticket Cancellation and Refunds: Allow users to cancel tickets and process refunds according to the company’s policies.
   • Ticket Modification: Enable users to modify booking details such as travel dates or seat selections, if permitted.
   • Electronic Tickets: Generate and manage electronic tickets that can be accessed via email or mobile app.
6. Bus Operator Management:
   • Operator Profiles: Allow bus operators to manage their profiles, including bus details, schedules, and routes.
   • Performance Tracking: Track and manage the performance of bus operators, including adherence to schedules and customer feedback.
7. Reporting and Analytics:
   • Sales Reports: Generate reports on ticket sales, revenue, and occupancy rates.
   • Operational Reports: Provide reports on bus schedules, route performance, and operational efficiency.
   • Customer Feedback: Analyze customer feedback and ratings to improve services.
8. Customer Support:
   • Support Tickets: Provide a system for users to submit support tickets or queries regarding bookings, cancellations, or other issues.
   • Live Chat and Contact Forms: Offer live chat and contact forms for real-time support and assistance.
9. Notifications and Alerts:
   • Booking Reminders: Send reminders about upcoming trips, including departure times and ticket details.
   • Alerts for Changes: Notify users of any changes to their bookings, such as schedule alterations or cancellations.
10. Integration:
    • Third-Party Services: Integrate with third-party services for additional functionalities like weather updates, travel insurance, or loyalty programs.
    • API Integration: Provide APIs for integration with other platforms, such as travel agencies or mobile apps.

Non-Functional Requirements

1. Performance:
   • Response Time: Ensure fast response times for searching, booking, and payment processes.
   • Scalability: The system should handle increasing numbers of users, reservations, and transactions efficiently.
2. Reliability:
   • Availability: Maintain high system availability and uptime to ensure continuous access for users.
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   • Fault Tolerance: Implement mechanisms to handle system failures and ensure data integrity and continuity of operations.
3. Usability:
   • User Interface: Design an intuitive and user-friendly interface that makes it easy for users to search, book, and manage reservations.
   • Accessibility: Ensure the system is accessible to users with disabilities, adhering to web accessibility standards (e.g., WCAG).
4. Security:
   • Data Protection: Protect sensitive user data, including personal and payment information, with encryption and secure storage.
   • Authentication and Authorization: Implement strong authentication methods and role-based access controls to secure the system.
   • Compliance: Adhere to relevant data protection regulations (e.g., GDPR, CCPA) to ensure user privacy and security.
5. Maintainability:
   • Code Quality: Ensure high-quality, well-documented code to facilitate maintenance, updates, and troubleshooting.
   • System Updates: Support regular updates and patches to address bugs, improve functionality, and enhance security.
6. Compatibility:
   • Cross-Platform Support: Ensure the system is compatible with various operating systems and devices (e.g., desktops, tablets, smartphones).
   • Browser Compatibility: Ensure the web-based interface works across major web browsers (e.g., Chrome, Firefox, Safari).
7. Backup and Recovery:
   • Data Backup: Implement regular backups of system data to prevent loss and ensure data integrity.
   • Disaster Recovery: Develop a disaster recovery plan to restore operations and data in case of major disruptions.
8. Legal and Compliance:
   • Privacy Policy: Clearly state privacy policies and terms of service to comply with legal requirements and build user trust.
   • Regulatory Compliance: Ensure the system complies with regulations related to online bookings, payment processing, and data protection.