Functional requirements of Car Parking Management System with non-functional
Functional Requirements
- User Management:
- Admin Module:
- Manage system users, including administrators, parking attendants, and registered users (customers).
- Configure parking space settings, rates, and rules.
- Generate reports on parking usage, revenue, and user activities.
- Attendant Module:
- Allow parking attendants to log vehicle entries and exits, manage payments, and monitor space availability.
- Customer Module:
- Enable customers to register, manage their profiles, and view parking history.
- Provide options for customers to pre-book parking spaces and make payments online.
- Parking Space Management:
- Real-Time Space Monitoring:
- Track the availability of parking spaces in real-time and update the system as vehicles enter or exit.
- Space Allocation:
- Automatically assign parking spaces to incoming vehicles based on availability, size, and type (e.g., reserved, general).
- Space Reservation:
- Allow customers to reserve parking spaces in advance for a specified duration.
- Parking Zones:
- Manage different parking zones within the facility (e.g., VIP, reserved, general, electric vehicle charging) with distinct rules and rates.
- Vehicle Management:
- Vehicle Entry/Exit Logging:
- Log vehicle entry and exit times with associated license plate numbers.
- License Plate Recognition:
- Integrate with license plate recognition systems to automate vehicle identification and logging.
- Vehicle Search:
- Allow attendants and customers to search for vehicles based on license plate number or other identifiers.
- Payment Management:
- Payment Calculation:
- Automatically calculate parking fees based on the duration of stay, parking zone, and any applicable discounts or penalties.
- Payment Methods:
- Support multiple payment methods, including cash, credit/debit cards, mobile payments, and digital wallets.
- Pre-Payment and Post-Payment:
- Allow customers to pre-pay for parking or pay upon exit.
- Receipt Generation:
- Generate digital or printed receipts for completed payments.
- Access Control and Security:
- Gate Control:
- Integrate with automated gates or barriers to control vehicle entry and exit based on space availability and payment status.
- Security Monitoring:
- Integrate with surveillance cameras and other security systems to monitor parking areas.
- Emergency Alerts:
- Provide a system for attendants to trigger emergency alerts or lock down the facility in case of security incidents.
- Reporting and Analytics:
- Usage Reports:
- Generate reports on parking space usage, including peak times, average stay duration, and occupancy rates.
- Revenue Reports:
- Track revenue generated from parking fees, broken down by payment method, parking zone, and time period.
- Custom Reports:
- Allow admins to create custom reports based on selected criteria (e.g., vehicle type, customer category, usage trends).
- Integration with External Systems:
- ERP Integration:
- Integrate with ERP systems for synchronized financial data, invoicing, and accounting.
- Navigation System Integration:
- Provide integration with GPS and navigation systems to guide customers to available parking spaces.
- Mobile App Integration:
- Offer mobile app integration for booking, payment, and real-time space availability updates.
- Notification and Alerts:
- Customer Notifications:
- Send notifications to customers regarding booking confirmations, payment reminders, and space availability.
- System Alerts:
- Alert admins and attendants about critical issues like full occupancy, payment failures, or security breaches.
- Overstay Alerts:
- Notify customers and attendants if a vehicle exceeds its reserved or paid parking duration.
- Mobile Accessibility:
- Mobile App:
- Provide a mobile application for customers to search for parking spaces, make reservations, and process payments.
- Responsive Design:
- Ensure the system is accessible and functional on various devices, including smartphones, tablets, and desktop computers.
- Parking Guidance System:
- Real-Time Navigation:
- Provide real-time guidance to drivers within the parking facility to available spaces using digital signage or mobile apps.
- Occupancy Indicators:
- Display indicators (e.g., lights, signs) at the entrance and within the facility to show available, occupied, or reserved spaces.
- Customer Support:
- Helpdesk:
- Provide a helpdesk feature for customers to get assistance with parking issues, payments, or reservations.
- Chatbot Integration:
- Integrate a chatbot for answering common customer queries and guiding them through the reservation or payment process.
- Maintenance Management:
- Equipment Monitoring:
- Monitor the status of parking equipment like gates, cameras, and payment kiosks for maintenance needs.
- Maintenance Scheduling:
- Schedule and track regular maintenance activities for the facility and equipment.
Non-Functional Requirements
- Performance:
- The system should handle high traffic, particularly during peak hours, without performance degradation.
- Response times for critical operations (e.g., space allocation, payment processing) should be under 2-3 seconds.
- Scalability:
- The system should be scalable to accommodate increasing numbers of vehicles, users, and transactions as the parking facility expands.
- Support cloud-based infrastructure to enable scalability and remote access.
- Security:
- Implement robust security measures to protect customer data, financial transactions, and access controls.
- Use encryption for sensitive data both in transit and at rest.
- Support multi-factor authentication (MFA) for accessing administrative features.
- Reliability:
- Ensure an uptime of at least 99.9% to support continuous operations.
- Implement redundancy and failover mechanisms to prevent data loss and ensure system availability.
- Usability:
- Provide an intuitive user interface that is easy for all users, including administrators, attendants, and customers, to navigate.
- Ensure a consistent user experience across all devices, including desktop, mobile, and kiosk interfaces.
- Include help documentation, tooltips, and user training resources.
- Maintainability:
- The system should be modular, allowing for easy updates, maintenance, and integration of new features.
- Ensure that the codebase is well-documented to facilitate future development and troubleshooting.
- Compliance:
- Ensure the system complies with local regulations related to parking operations, data protection (e.g., GDPR), and financial transactions.
- Maintain audit trails and logs for all critical actions for compliance purposes.
- Availability:
- The system should be available 24/7 with minimal planned downtime for maintenance.
- Use load balancing and other techniques to ensure consistent performance even during peak usage.
- Interoperability:
- The system should integrate with existing infrastructure, including payment gateways, security systems, and external navigation tools.
- Support standard data formats (e.g., CSV, XML, JSON) for importing and exporting data.
- Data Integrity:
- Ensure the accuracy and consistency of data across the system, especially for parking space allocation, payment transactions, and vehicle logging.
- Implement transaction management to maintain data integrity during concurrent operations.
- Response Time:
- Critical operations like space monitoring, vehicle logging, and payment processing should complete within 2-3 seconds.
- More complex tasks, such as report generation, should complete within 5-10 seconds.
- Auditability:
- Maintain detailed logs of all significant actions (e.g., payment processing, space allocation) for audit purposes.
- Provide audit trails for tracking changes in system configurations, user activities, and financial transactions.