Functional requirements of Car Parking Management System with non-functional

Functional Requirements

1. User Management:
   • Admin Module:
     • Manage system users, including administrators, parking attendants, and registered users (customers).
     • Configure parking space settings, rates, and rules.
     • Generate reports on parking usage, revenue, and user activities.
   • Attendant Module:
     • Allow parking attendants to log vehicle entries and exits, manage payments, and monitor space availability.
   • Customer Module:
     • Enable customers to register, manage their profiles, and view parking history.
     • Provide options for customers to pre-book parking spaces and make payments online.
2. Parking Space Management:
   • Real-Time Space Monitoring:
     • Track the availability of parking spaces in real-time and update the system as vehicles enter or exit.
   • Space Allocation:
     • Automatically assign parking spaces to incoming vehicles based on availability, size, and type (e.g., reserved, general).
   • Space Reservation:
     • Allow customers to reserve parking spaces in advance for a specified duration.
   • Parking Zones:
     • Manage different parking zones within the facility (e.g., VIP, reserved, general, electric vehicle charging) with distinct rules and rates.
3. Vehicle Management:
   • Vehicle Entry/Exit Logging:
     • Log vehicle entry and exit times with associated license plate numbers.
   • License Plate Recognition:
     • Integrate with license plate recognition systems to automate vehicle identification and logging.
   • Vehicle Search:
     • Allow attendants and customers to search for vehicles based on license plate number or other identifiers.
4. Payment Management:
   • Payment Calculation:
     • Automatically calculate parking fees based on the duration of stay, parking zone, and any applicable discounts or penalties.
   • Payment Methods:
     • Support multiple payment methods, including cash, credit/debit cards, mobile payments, and digital wallets.
   • Pre-Payment and Post-Payment:
     • Allow customers to pre-pay for parking or pay upon exit.
   • Receipt Generation:
     • Generate digital or printed receipts for completed payments.
5. Access Control and Security:
   • Gate Control:
     • Integrate with automated gates or barriers to control vehicle entry and exit based on space availability and payment status.
   • Security Monitoring:
     • Integrate with surveillance cameras and other security systems to monitor parking areas.
   • Emergency Alerts:
     • Provide a system for attendants to trigger emergency alerts or lock down the facility in case of security incidents.
6. Reporting and Analytics:
   • Usage Reports:
     • Generate reports on parking space usage, including peak times, average stay duration, and occupancy rates.
   • Revenue Reports:
     • Track revenue generated from parking fees, broken down by payment method, parking zone, and time period.
   • Custom Reports:
     • Allow admins to create custom reports based on selected criteria (e.g., vehicle type, customer category, usage trends).
7. Integration with External Systems:
   • ERP Integration:
     • Integrate with ERP systems for synchronized financial data, invoicing, and accounting.
   • Navigation System Integration:
     • Provide integration with GPS and navigation systems to guide customers to available parking spaces.
   • Mobile App Integration:
     • Offer mobile app integration for booking, payment, and real-time space availability updates.
8. Notification and Alerts:
   • Customer Notifications:
     • Send notifications to customers regarding booking confirmations, payment reminders, and space availability.
   • System Alerts:
     • Alert admins and attendants about critical issues like full occupancy, payment failures, or security breaches.
   • Overstay Alerts:
     • Notify customers and attendants if a vehicle exceeds its reserved or paid parking duration.
9. Mobile Accessibility:
   • Mobile App:
     • Provide a mobile application for customers to search for parking spaces, make reservations, and process payments.
   • Responsive Design:
     • Ensure the system is accessible and functional on various devices, including smartphones, tablets, and desktop computers.
10. Parking Guidance System:
    • Real-Time Navigation:
      • Provide real-time guidance to drivers within the parking facility to available spaces using digital signage or mobile apps.
    • Occupancy Indicators:
      • Display indicators (e.g., lights, signs) at the entrance and within the facility to show available, occupied, or reserved spaces.
11. Customer Support:
    • Helpdesk:
      • Provide a helpdesk feature for customers to get assistance with parking issues, payments, or reservations.
    • Chatbot Integration:
      • Integrate a chatbot for answering common customer queries and guiding them through the reservation or payment process.
12. Maintenance Management:
    • Equipment Monitoring:
      • Monitor the status of parking equipment like gates, cameras, and payment kiosks for maintenance needs.
    • Maintenance Scheduling:
      • Schedule and track regular maintenance activities for the facility and equipment.

Non-Functional Requirements

1. Performance:
   • The system should handle high traffic, particularly during peak hours, without performance degradation.
   • Response times for critical operations (e.g., space allocation, payment processing) should be under 2-3 seconds.
2. Scalability:
   • The system should be scalable to accommodate increasing numbers of vehicles, users, and transactions as the parking facility expands.
   • Support cloud-based infrastructure to enable scalability and remote access.
3. Security:
   • Implement robust security measures to protect customer data, financial transactions, and access controls.
   • Use encryption for sensitive data both in transit and at rest.
   • Support multi-factor authentication (MFA) for accessing administrative features.
4. Reliability:
   • Ensure an uptime of at least 99.9% to support continuous operations.
   • Implement redundancy and failover mechanisms to prevent data loss and ensure system availability.
5. Usability:
   • Provide an intuitive user interface that is easy for all users, including administrators, attendants, and customers, to navigate.
   • Ensure a consistent user experience across all devices, including desktop, mobile, and kiosk interfaces.
   • Include help documentation, tooltips, and user training resources.
6. Maintainability:
   • The system should be modular, allowing for easy updates, maintenance, and integration of new features.
   • Ensure that the codebase is well-documented to facilitate future development and troubleshooting.
7. Compliance:
   • Ensure the system complies with local regulations related to parking operations, data protection (e.g., GDPR), and financial transactions.
   • Maintain audit trails and logs for all critical actions for compliance purposes.
8. Availability:
   • The system should be available 24/7 with minimal planned downtime for maintenance.
   • Use load balancing and other techniques to ensure consistent performance even during peak usage.
9. Interoperability:
   • The system should integrate with existing infrastructure, including payment gateways, security systems, and external navigation tools.
   • Support standard data formats (e.g., CSV, XML, JSON) for importing and exporting data.
10. Data Integrity:
    • Ensure the accuracy and consistency of data across the system, especially for parking space allocation, payment transactions, and vehicle logging.
    • Implement transaction management to maintain data integrity during concurrent operations.
11. Response Time:
    • Critical operations like space monitoring, vehicle logging, and payment processing should complete within 2-3 seconds.
    • More complex tasks, such as report generation, should complete within 5-10 seconds.
12. Auditability:
    • Maintain detailed logs of all significant actions (e.g., payment processing, space allocation) for audit purposes.
    • Provide audit trails for tracking changes in system configurations, user activities, and financial transactions.