Functional Requirements
These are the core features and functions that the system should support:
- User Management
- Registration: Users can create an account.
- Login/Logout: Users can log in and out of the system.
- Profile Management: Users can view and update their personal information.
- Password Management: Users can reset or change their password.
- Car Inventory Management
- Car Listing: Display available cars with details such as make, model, year, and price.
- Car Search: Users can search for cars based on various filters (e.g., location, type, price range).
- Car Availability: Show real-time availability of cars.
- Reservation System
- Booking: Users can book cars for a specified period.
- Booking Confirmation: Generate and send confirmation details to users.
- Cancellation: Allow users to cancel their bookings with appropriate policies.
- Payment Processing
- Payment Methods: Support various payment methods (credit/debit cards, online payment gateways).
- Billing: Generate and send invoices/receipts to users.
- Refunds: Process refunds for cancellations if applicable.
- Pricing Management
- Dynamic Pricing: Adjust pricing based on demand, duration, car type, etc.
- Discounts and Offers: Apply promotional codes, discounts, and special offers.
- Customer Support
- Contact: Provide contact options for support (e.g., phone, email, chat).
- Support Tickets: Allow users to submit and track support tickets or inquiries.
- Reporting and Analytics
- Usage Reports: Generate reports on car usage, bookings, and revenue.
- User Analytics: Track user activity and preferences.
- Admin Management
- User Roles and Permissions: Define different roles (e.g., admin, manager, user) with specific permissions.
- Car Management: Admins can add, update, or remove car listings.
- Report Generation: Generate operational and financial reports.
- Notifications
- Booking Reminders: Send reminders for upcoming bookings.
- Alerts: Notify users of any changes or issues related to their bookings.
Non-Functional Requirements
These define the quality attributes of the system and include:
- Performance
- Response Time: The system should respond to user requests within a specified time (e.g., under 2 seconds for searches).
- Scalability: The system should handle increasing loads, such as more users or higher traffic, without degradation.
- Reliability
- Uptime: The system should be available and operational a high percentage of the time (e.g., 99.9% uptime).
- Error Handling: Gracefully handle errors and provide informative messages to users.
- Security
- Data Protection: Implement measures to protect user data and transaction information.
- Authentication and Authorization: Ensure secure login processes and proper access control.
- Compliance: Adhere to relevant data protection regulations (e.g., GDPR, CCPA).
- Usability
- User Interface: The system should have an intuitive and user-friendly interface.
- Accessibility: Ensure that the system is accessible to users with disabilities (e.g., compliance with WCAG standards).
- Maintainability
- Code Quality: Write clean, modular code that is easy to maintain and update.
- Documentation: Provide comprehensive documentation for users and developers.
- Availability
- Backup and Recovery: Implement regular data backups and recovery procedures.
- Failover: Ensure the system can switch to a backup in case of hardware or software failures.
- Portability
- Cross-Platform Compatibility: Ensure the system works across different devices and operating systems (e.g., mobile, desktop).
- Supportability
- Customer Support: Provide mechanisms for users to get help or support.
- Error Reporting: Include functionality for users to report issues or bugs.