Functional Requirements
- User Authentication and Authorization
- Allow users (e.g., sales representatives, managers, administrators) to create accounts, log in, and manage their profiles.
- Implement role-based access control to restrict access based on user roles (e.g., admin, sales rep, manager).
- Vehicle Inventory Management
- Manage vehicle inventory, including adding new cars, updating vehicle details, and removing sold or discontinued models.
- Support various vehicle details such as make, model, year, price, specifications, and images.
- Vehicle Sales Management
- Facilitate the creation, tracking, and management of sales transactions, including generating sales orders and processing payments.
- Support various payment methods (e.g., credit/debit cards, financing options, cash).
- Customer Management
- Maintain customer profiles, including contact details, purchase history, and preferences.
- Provide tools for tracking customer interactions, follow-ups, and managing customer inquiries.
- Lead Management
- Capture and manage sales leads, including lead sources, status, and follow-up activities.
- Provide tools for lead tracking, nurturing, and converting leads into sales.
- Dealership Management
- Manage dealership locations, including contact information, operational hours, and staff assignments.
- Track dealership performance and sales metrics.
- Test Drive Management
- Schedule and manage test drives, including coordinating with customers and tracking test drive outcomes.
- Provide tools for managing test drive appointments and feedback.
- Inventory and Sales Reporting
- Generate reports on vehicle inventory, sales performance, and financial summaries.
- Provide analytics on sales trends, inventory turnover, and customer preferences.
- Finance and Insurance Management
- Manage financing and insurance options for vehicles, including integration with financial institutions and insurance providers.
- Support calculations for loan approvals, interest rates, and insurance premiums.
- Document Management
- Manage and store documents related to vehicle sales, such as contracts, invoices, and registration forms.
- Provide tools for document generation, storage, and retrieval.
- Promotions and Discounts
- Create and manage promotional campaigns, discounts, and special offers.
- Apply promotions to vehicles and track their effectiveness.
- Communication and Notifications
- Facilitate communication between sales representatives and customers through messaging, notifications, and alerts.
- Send reminders for follow-ups, appointments, and special promotions.
- User Interface and Experience
- Provide an intuitive and user-friendly interface for managing inventory, sales, and customer interactions.
- Ensure ease of navigation and accessibility features for users with different needs and abilities.
- Integration with External Systems
- Integrate with external systems such as CRM, accounting software, and payment gateways for seamless operations.
- Support API integration for extending system capabilities and connecting with third-party services.
Non-Functional Requirements
- Performance
- Ensure quick response times for vehicle searches, sales transactions, and report generation.
- Handle high volumes of transactions and user interactions efficiently.
- Scalability
- Support the addition of new vehicles, customers, and features as the system grows.
- Scale to accommodate increasing data volumes and user traffic.
- Reliability
- Ensure high system availability with minimal downtime.
- Implement backup and recovery procedures to protect data and ensure business continuity.
- Security
- Protect sensitive customer and financial data with encryption and secure access controls.
- Implement measures to prevent unauthorized access, data breaches, and fraud.
- Usability
- Provide an intuitive and user-friendly interface for managing vehicle sales, customer interactions, and inventory.
- Ensure ease of navigation and accessibility features for users with different needs and abilities.
- Maintainability
- Design the system for easy updates, maintenance, and troubleshooting.
- Provide clear documentation for system administrators, sales staff, and support personnel.
- Compatibility
- Ensure compatibility with various devices (e.g., desktops, tablets, smartphones) and web browsers.
- Integrate seamlessly with other systems and software used in car sales and management.
- Data Integrity
- Ensure accuracy and consistency of vehicle data, customer information, and financial transactions.
- Implement validation checks and error-handling mechanisms to maintain data quality.
- Support and Documentation
- Provide user manuals, help guides, and support resources for troubleshooting and training.
- Offer technical support for system issues and maintenance.
- Auditability
- Maintain logs of system activity, sales transactions, and user actions for auditing purposes.
- Provide audit trails for inventory management, sales processes, and financial transactions.
These requirements ensure that a Car Sa