Functional requirements of Flight Reservation System with non-functional
Functional Requirements
- User Authentication and Authorization
- Allow users to create accounts, log in, and manage their profiles.
- Differentiate access levels for customers, travel agents, and administrative staff.
- Flight Search and Booking
- Provide functionality for searching flights based on various criteria (e.g., departure and arrival cities, dates, class of service).
- Display available flights, including details such as flight number, departure and arrival times, duration, and fare.
- Allow users to book flights, select seats, and specify any special requests (e.g., meal preferences).
- Reservation Management
- Manage flight reservations, including booking confirmation, modification, and cancellation.
- Send confirmation emails or notifications to users after booking or making changes.
- Payment Processing
- Support multiple payment methods (e.g., credit/debit cards, online payment gateways).
- Handle payment processing securely and generate receipts and invoices.
- Ticket Issuance and Management
- Issue electronic tickets (e-tickets) upon successful booking and payment.
- Allow users to view and download their tickets and itineraries.
- Manage ticket modifications, reissues, and cancellations.
- Flight Scheduling and Availability
- Display flight schedules and real-time availability of seats.
- Update flight status to reflect delays, cancellations, or other changes.
- Customer Profile Management
- Maintain user profiles with personal details, booking history, and preferences.
- Allow users to update their information and manage their bookings.
- Check-in and Boarding Pass
- Facilitate online check-in for flights.
- Issue and manage electronic boarding passes.
- Notifications and Alerts
- Send notifications for booking confirmations, flight status updates, check-in reminders, and other important information.
- Provide alerts for flight delays, cancellations, or changes.
- Reporting and Analytics
- Generate reports on booking statistics, flight occupancy, revenue, and other performance metrics.
- Provide analytics to support business decisions and operational efficiency.
- Integration with External Systems
- Integrate with airline databases and global distribution systems (GDS) for real-time flight data.
- Connect with payment gateways, email systems, and other third-party services.
- Customer Support
- Provide customer support features, such as ticketing for support requests, live chat, and contact information.
- Track and manage customer service interactions and resolutions.
Non-Functional Requirements
- Performance
- Ensure quick response times for flight searches, booking, and payment processing.
- Handle high volumes of concurrent users and transactions efficiently.
- Scalability
- Support the addition of new airlines, routes, and flights as the system grows.
- Scale to accommodate increased user traffic and data.
- Reliability
- Ensure high availability and minimal downtime of the system.
- Implement backup and recovery procedures to protect data and ensure continuity.
- Security
- Protect sensitive user and payment data with encryption and secure access controls.
- Ensure compliance with data protection regulations (e.g., GDPR, PCI-DSS).
- Usability
- Provide an intuitive and user-friendly interface for customers and staff.
- Ensure ease of navigation and accessibility features.
- Maintainability
- Design the system for easy updates, maintenance, and troubleshooting.
- Provide clear documentation for system administrators and developers.
- Compatibility
- Ensure compatibility with various devices (e.g., desktops, tablets, smartphones) and operating systems.
- Integrate seamlessly with other systems as needed.
- Data Integrity
- Ensure the accuracy and consistency of flight, reservation, and payment data across the system.
- Implement validation checks and error-handling mechanisms.
- Support and Documentation
- Provide user manuals, help guides, and support resources for troubleshooting.
- Offer technical support for system issues and maintenance.
- Auditability
- Maintain logs of user actions, system changes, and transactions for auditing purposes.
- Provide audit trails for bookings, payments, and system modifications.