Scope of Flight Reservation System Final Year Project

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User Roles and Permissions: Define roles such as customers, travel agents, and administrators with specific permissions and access levels.
Registration and Login: Allow users to register, log in, and manage their accounts, including password recovery and security measures.
Profile Management: Enable users to update personal information, contact details, and payment methods.

Search Functionality: Provide search options for flights based on criteria such as departure and arrival cities, dates, and passenger details.
Flight Availability: Display available flights, including details such as flight number, airline, departure and arrival times, and prices.
Booking Process: Facilitate the booking process, including selecting flights, entering passenger information, choosing seats, and applying any discounts or promotions.
Payment Integration: Support various payment methods (credit/debit cards, online payment gateways) for booking reservations.

Booking Confirmation: Generate and send booking confirmations via email or SMS, including details such as flight itinerary, ticket number, and booking reference.

Reservation Tracking: Allow users to view and manage their bookings, including options to modify, cancel, or rebook flights.
Cancellation and Refunds: Manage flight cancellations and refunds, including updating availability and processing refund requests.

Flight Scheduling: Manage flight schedules, including adding, updating, or removing flights and setting departure and arrival times.
Airline Management: Maintain information about airlines, including names, codes, and associated flights.
Seat Management: Manage seat availability and allocation for each flight, including options for selecting seats during booking.

Support Requests: Allow users to submit support requests or complaints related to flight reservations or services.
Live Chat/Helpdesk: Provide tools for live chat or helpdesk support to assist users with booking issues or inquiries.
FAQs and Help Resources: Offer a knowledge base or FAQ section to address common questions and provide guidance on using the system.

Booking Reports: Generate reports on booking activity, including total bookings, revenue, and booking trends.
Flight Performance: Track performance metrics such as flight occupancy rates, on-time performance, and cancellations.
Customer Insights: Analyze customer data to understand booking patterns, preferences, and demographics.

Payment Gateways: Integrate with payment gateways for processing online payments securely.
Email and SMS Services: Connect with email and SMS services for sending booking confirmations, notifications, and alerts.
Travel APIs: Optionally integrate with third-party travel APIs for additional flight data, pricing, and availability.

Design: Develop an intuitive and user-friendly interface for searching flights, making bookings, and managing reservations.
Accessibility: Ensure the system is accessible on various devices (desktop, tablet, mobile) and meets accessibility standards.
Responsive Design: Implement a responsive design to adapt to different screen sizes and resolutions.

Data Encryption: Encrypt sensitive data transmissions and storage to protect personal and payment information.

Access Control: Implement role-based access controls and secure authentication methods.
Audit Trails: Maintain logs of system activities, including booking transactions, user actions, and administrative changes.

Scalability: Design the system to handle increasing numbers of users, flights, and bookings.
Database Management: Choose an appropriate database system for storing flight data, user profiles, and reservation details.
Backup and Recovery: Implement backup and recovery solutions to ensure data integrity and availability.

Deployment: Plan and execute the deployment of the system to a live environment, ensuring a smooth transition from development.
Testing: Conduct comprehensive testing (e.g., functional, usability, performance, security) to ensure the system meets requirements and operates reliably.

Regulations: Ensure adherence to relevant regulations and standards related to flight reservations, data protection, and payment processing.
Privacy Policy: Develop a privacy policy to inform users about data collection, usage, and protection practices.
Terms and Conditions: Define and display terms and conditions for using the flight reservation system.

Training: Provide training materials or sessions for staff and administrators on how to use the system effectively.
Support: Offer support channels for troubleshooting and assistance with system issues and flight reservations.

Mobile App: Develop a mobile app for users to search for flights, make reservations, and manage bookings on the go.
Loyalty Programs: Implement loyalty programs or rewards for frequent travelers.
Multi-language Support: Provide multi-language support for users in different regions or countries.