User Registration and Authentication: Allow users to create accounts, log in, and manage their profiles securely.
Role-Based Access Control: Implement different roles (e.g., guest, hotel staff, admin) with specific permissions and access levels.
Profile Management: Users can view and edit their personal information, payment methods, and booking history.
Hotel and Room Management:
Hotel Listings: Display a list of hotels with details such as location, amenities, room types, and pricing.
Room Availability: Show real-time availability of rooms, including options for filtering by date, room type, and other preferences.
Room Details: Provide detailed information about each room, including photos, descriptions, and rates.
Booking Process:
Search and Filter: Allow users to search for hotels based on various criteria (e.g., location, dates, price range) and filter results accordingly.
Booking Form: Enable users to select rooms, enter guest information, and choose additional services (e.g., meals, airport transfers).
Booking Confirmation: Send confirmation emails with booking details, including reservation number, dates, and room type.
Payment Processing:
Payment Gateway Integration: Integrate with payment gateways to handle transactions securely (e.g., credit/debit cards, online payment methods).
Secure Transactions: Ensure secure processing of payment information with encryption and compliance with PCI-DSS standards.
Payment Confirmation: Provide users with payment receipts and confirmations upon successful transactions.
Reservation Management:
Manage Bookings: Allow users to view, modify, or cancel their bookings through their account interface.
Booking History: Provide users with access to their past and upcoming bookings.
Cancellation and Refunds: Handle booking cancellations and process refunds according to the hotel’s policies.
Hotel Management Interface:
Room Management: Allow hotel staff to manage room availability, update room details, and set rates.
Reservation Management: Enable staff to view and manage reservations, check-in/check-out guests, and handle special requests.
Reporting: Provide reports on occupancy rates, revenue, and booking trends.
Guest Services:
Special Requests: Allow guests to make special requests or preferences (e.g., extra beds, dietary requirements).
Customer Support: Provide a support system for guests to get assistance with their bookings and stay.
Notifications and Alerts:
Booking Reminders: Send reminders to guests about upcoming bookings and check-in/check-out times.
Alert for Changes: Notify users of any changes to their bookings or hotel policies.
Reviews and Ratings:
Guest Reviews: Allow guests to leave reviews and rate their stay.
Hotel Ratings: Display average ratings and reviews for hotels to help users make informed decisions.
Integration:
Third-Party Services: Integrate with third-party services for additional functionalities like local attractions, travel insurance, or loyalty programs.
Channel Manager Integration: Integrate with channel managers to synchronize bookings across various platforms and OTAs (Online Travel Agencies).
Non-Functional Requirements
Performance:
Response Time: Ensure fast load times for search results, booking processes, and user actions.
Scalability: The system should handle increasing numbers of users, bookings, and data efficiently.
Reliability:
Availability: Maintain high system availability and uptime to ensure the platform is accessible at all times.
Fault Tolerance: Implement mechanisms to handle system failures and minimize disruptions to service.
Usability:
User Interface: Design an intuitive and user-friendly interface for easy navigation and booking.
Accessibility: Ensure the system is accessible to users with disabilities, following web accessibility standards (e.g., WCAG).
Security:
Data Protection: Encrypt sensitive data, including personal and payment information, to protect it from unauthorized access.
Authentication and Authorization: Use strong authentication methods and ensure proper authorization controls are in place.
Compliance: Adhere to relevant data protection regulations (e.g., GDPR, CCPA) to ensure user privacy and data security.
Maintainability:
Code Quality: Ensure high-quality, well-documented code to facilitate maintenance and future updates.
System Updates: Support regular updates and patches to address bugs, improve functionality, and enhance security.
Compatibility:
Cross-Platform Support: Ensure the system is compatible with various operating systems and devices (e.g., desktops, tablets, smartphones).
Browser Compatibility: Ensure the website functions properly across major web browsers (e.g., Chrome, Firefox, Safari).
Backup and Recovery:
Data Backup: Implement regular backups of system data to prevent loss and ensure data integrity.
Disaster Recovery: Develop a disaster recovery plan to restore operations quickly in case of major disruptions or data loss.
Legal and Compliance:
Privacy Policy: Clearly state privacy policies and terms of service to comply with legal requirements and build user trust.
Regulatory Compliance: Ensure the system complies with regulations related to online bookings, data protection, and consumer rights.
