Functional requirements of Laundry Management System with non-functional
Functional Requirements
- User Authentication and Authorization
- Allow users (e.g., customers, laundry staff, managers) to create accounts, log in, and manage their profiles.
- Implement role-based access control to restrict access based on user roles (e.g., admin, staff, customer).
- Customer Management
- Manage customer profiles, including contact details, service preferences, and order history.
- Provide tools for adding, updating, and deleting customer information.
- Order Management
- Facilitate the creation, tracking, and management of laundry orders, including order placement, status updates, and completion.
- Allow customers to place new orders, track the status of existing orders, and request order modifications or cancellations.
- Service Management
- Manage different types of laundry services (e.g., washing, dry cleaning, ironing), including pricing, descriptions, and service options.
- Support the configuration of service packages and special offers.
- Inventory Management
- Track and manage inventory of laundry supplies (e.g., detergents, fabric softeners) and equipment (e.g., washing machines, dryers).
- Provide tools for monitoring stock levels, placing orders, and managing supply usage.
- Payment Processing
- Facilitate payment processing for laundry services, including billing, invoicing, and payment collection.
- Support various payment methods (e.g., credit/debit cards, digital wallets, cash).
- Staff Management
- Manage staff profiles, including personal details, roles, schedules, and performance metrics.
- Provide tools for staff scheduling, task assignments, and performance monitoring.
- Reporting and Analytics
- Generate reports on order volume, revenue, inventory usage, and staff performance.
- Provide analytics on service popularity, customer behavior, and operational efficiency.
- Customer Communication
- Facilitate communication with customers through notifications, alerts, and messages regarding order status, promotions, and feedback requests.
- Provide tools for sending reminders for pickups and deliveries.
- Pickup and Delivery Management
- Schedule and manage pickup and delivery services, including coordination with customers and tracking of delivery status.
- Provide tools for managing delivery routes and optimizing logistics.
- Feedback and Complaints Management
- Allow customers to provide feedback and file complaints about services.
- Provide tools for tracking, addressing, and resolving customer issues and complaints.
- User Interface and Experience
- Provide an intuitive and user-friendly interface for managing orders, customer interactions, and operational tasks.
- Ensure ease of navigation and accessibility features for users with different needs and abilities.
- Integration with External Systems
- Integrate with external systems such as payment gateways, CRM systems, and accounting software for seamless operations.
- Support API integration for extending system capabilities and connecting with third-party services.
Non-Functional Requirements
- Performance
- Ensure quick response times for order processing, payment transactions, and reporting.
- Handle high volumes of transactions and user interactions efficiently.
- Scalability
- Support the addition of new services, customers, staff, and features as the system grows.
- Scale to accommodate increasing data volumes and user traffic.
- Reliability
- Ensure high system availability with minimal downtime.
- Implement backup and recovery procedures to protect data and ensure business continuity.
- Security
- Protect sensitive customer and financial data with encryption and secure access controls.
- Implement measures to prevent unauthorized access, data breaches, and fraud.
- Usability
- Provide an intuitive and user-friendly interface for managing orders, customer interactions, and staff tasks.
- Ensure ease of navigation and accessibility features for users with different needs and abilities.
- Maintainability
- Design the system for easy updates, maintenance, and troubleshooting.
- Provide clear documentation for system administrators, staff, and support personnel.
- Compatibility
- Ensure compatibility with various devices (e.g., desktops, tablets, smartphones) and web browsers.
- Integrate seamlessly with other systems and software used in laundry management.
- Data Integrity
- Ensure accuracy and consistency of order details, customer information, and financial transactions.
- Implement validation checks and error-handling mechanisms to maintain data quality.
- Support and Documentation
- Provide user manuals, help guides, and support resources for troubleshooting and training.
- Offer technical support for system issues and maintenance.
- Auditability
- Maintain logs of system activity, order processing, and user actions for auditing purposes.
- Provide audit trails for inventory management, payment transactions, and customer interactions.