Functional requirements of Online Beauty Service Booking with non-functional

Functional Requirements

1. User Registration and Authentication:
   • Allow users (clients and beauty professionals) to create and manage accounts using email, social media, or third-party authentication services.
   • Implement role-based access control for different user roles (e.g., clients, service providers, administrators).
2. Service Catalog and Provider Profiles:
   • Provide a directory of available beauty services, including descriptions, pricing, and service durations.
   • Allow beauty professionals to create and manage profiles with information such as expertise, experience, photos, and client reviews.
3. Search and Filtering:
   • Enable users to search for beauty services and providers based on criteria such as location, service type, pricing, and availability.
   • Implement advanced filtering options to refine search results.
4. Booking and Scheduling:
   • Allow users to book beauty services by selecting a service, provider, and preferred time slot.
   • Provide tools for managing appointments, including rescheduling and canceling bookings.
5. Payment Integration:
   • Facilitate online payment for beauty services through integration with payment gateways.
   • Provide options for different payment methods, such as credit/debit cards, digital wallets, and bank transfers.
6. Service Confirmation and Reminders:
   • Send booking confirmations and reminders via email, SMS, or in-app notifications to users and beauty professionals.
   • Include details such as appointment time, location, and service description.
7. Review and Rating System:
   • Allow clients to leave reviews and ratings for beauty professionals based on their service experience.
   • Provide tools for beauty professionals to respond to reviews and manage their reputation.
8. Client and Provider Communication:
   • Provide messaging tools for clients and beauty professionals to communicate before, during, and after appointments.
   • Support features for sending and receiving messages, queries, and confirmations.
9. Admin Panel:
   • Include an administrative interface for managing users, service providers, bookings, and system settings.
   • Provide tools for monitoring system usage, resolving issues, and ensuring compliance with platform policies.
10. Analytics and Reporting:
    • Offer analytics and reporting tools to track system performance, booking trends, revenue, and user activity.
    • Provide insights into service demand, provider performance, and customer satisfaction.
11. Help and Support Resources:
    • Offer access to help resources, including FAQs, user guides, and support contact options.
    • Provide customer support through various channels, such as email, live chat, or phone.
12. Promotions and Discounts:
    • Allow providers to create and manage promotions, discounts, and special offers.
    • Provide functionality for applying discounts during booking and tracking promotional campaigns.
13. Integration with Calendar Systems:
    • Integrate with popular calendar systems (e.g., Google Calendar, Outlook) to synchronize bookings and manage schedules.
    • Provide options for users to export and import appointment details.

Non-Functional Requirements

1. Scalability:
   • The system should handle increasing numbers of users, service providers, and bookings without performance issues.
   • Support for scaling infrastructure to accommodate growth and peak usage periods.
2. Performance:
   • Ensure fast and responsive interactions, with quick access to service information, booking functionalities, and payment processing.
   • Optimize performance to handle large datasets and high volumes of concurrent users efficiently.
3. Reliability and Availability:
   • Ensure high availability with minimal downtime, supported by redundancy, load balancing, and failover mechanisms.
   • Implement regular backups and disaster recovery procedures to maintain service continuity.
4. Usability:
   • The user interface should be intuitive and user-friendly, accommodating users with varying levels of technical expertise.
   • Provide a consistent and seamless experience across different devices and platforms.
5. Interoperability:
   • The system should integrate seamlessly with external services, such as payment gateways, calendar systems, and communication tools.
   • Support standard APIs and data formats for interoperability and data exchange.
6. Maintainability:
   • Ensure the system is easy to maintain, with clear documentation, modular design, and support for regular updates and bug fixes.
   • Implement automated monitoring and logging to identify and address issues promptly.
7. Compliance:
   • Ensure the system complies with relevant regulations and standards, such as data protection laws (e.g., GDPR, CCPA) and e-commerce regulations.
   • Provide features to support auditing, data retention, and regulatory reporting requirements.
8. Data Integrity and Accuracy:
   • Ensure that all data collected and processed by the system is accurate, consistent, and up-to-date.
   • Implement validation checks and data integrity mechanisms to prevent errors and data corruption.
9. Localization and Internationalization:
   • Support multiple languages and regional settings to cater to a global user base.
   • Allow easy adaptation of the system to meet local regulations and cultural practices.
10. Accessibility:
    • Ensure that the system is accessible to users with disabilities, following web accessibility standards (e.g., WCAG).
    • Provide features such as screen reader compatibility, keyboard navigation, and adjustable text sizes.
11. Privacy and Data Ownership:
    • Ensure that users retain ownership of their data and can easily control, access, and delete their information.
    • Provide transparency regarding data usage, sharing, and storage practices, with clear consent mechanisms.