Functional requirements of Online Delivery Management System with non-functional
Functional Requirements
- User Management:
- Account Creation: Users (customers, delivery personnel, administrators) can register using email, phone, or social media accounts.
- Profile Management: Users can update personal details, contact information, and preferences.
- Authentication & Authorization: Secure login/logout, password recovery, and role-based access control.
- Order Management:
- Order Creation: Customers can place orders, including details like delivery address, items to be delivered, and preferred delivery time.
- Order Tracking: Customers and delivery personnel can track the status of orders in real-time using a unique tracking number or QR code.
- Order Status Updates: Update and display status changes (e.g., pending, in transit, delivered, canceled).
- Delivery Scheduling and Routing:
- Schedule Delivery: Allow customers to select delivery times and date slots.
- Route Optimization: Automatically calculate and optimize delivery routes for efficiency, considering factors like traffic and distance.
- Delivery Assignment: Assign orders to delivery personnel based on location, availability, and order priority.
- Payment Processing:
- Payment Integration: Support multiple payment methods, such as credit/debit cards, digital wallets, and cash on delivery.
- Invoicing: Generate and send invoices or receipts for completed deliveries.
- Refunds & Cancellations: Manage refunds and cancellations according to the company’s policy.
- Notifications and Alerts:
- Order Confirmation: Send confirmation emails or SMS to customers upon order placement.
- Status Notifications: Notify users of status changes, such as order dispatched, delivery in progress, or delivery completed.
- Reminders: Send reminders for upcoming deliveries or pending actions (e.g., payment or confirmation).
- Customer Support:
- Help Center: Provide a knowledge base with FAQs, troubleshooting tips, and contact information.
- Support Requests: Allow customers to submit inquiries, complaints, or support tickets.
- Live Chat: Offer real-time chat support for immediate assistance.
- Delivery Personnel Management:
- Profile and Availability: Delivery personnel can manage their profiles, availability, and update their status (e.g., on duty, off duty).
- Performance Tracking: Track performance metrics, such as delivery times, customer ratings, and completion rates.
- Analytics and Reporting:
- Performance Metrics: Monitor and analyze key metrics, including delivery times, order volumes, and customer satisfaction.
- Custom Reports: Generate reports for operational insights, financial analysis, and performance evaluations.
- Admin Panel:
- Dashboard: A central dashboard for administrators to manage orders, users, and delivery personnel.
- System Configuration: Manage system settings, including delivery zones, pricing rules, and service options.
- User Management: Admins can add, remove, or modify user accounts and roles.
- Integration with Other Systems:
- API Integration: Support integration with third-party services for mapping, payment gateways, and CRM systems.
- ERP Integration: Integrate with enterprise resource planning systems for streamlined operations.
Non-Functional Requirements
- Performance:
- Speed: Ensure the platform has fast load times and processes transactions quickly.
- Scalability: The system should scale to handle increasing numbers of users, orders, and data efficiently.
- Security:
- Data Protection: Implement strong encryption and secure storage for user data and transaction details.
- Compliance: Adhere to data protection regulations, such as GDPR, CCPA, and industry standards.
- Fraud Prevention: Implement mechanisms to detect and prevent fraudulent activities.
- Usability:
- User Interface: Design an intuitive, easy-to-navigate interface for all user roles.
- Accessibility: Ensure the platform is accessible to users with disabilities, following WCAG guidelines.
- Reliability:
- Uptime: Aim for high availability with minimal downtime.
- Backup and Recovery: Regular backups and a disaster recovery plan to protect data and ensure service continuity.
- Maintainability:
- Code Quality: Maintain clean, well-documented code to facilitate easy updates and maintenance.
- Modularity: Design the system in a modular way to allow for easy addition of new features.
- Compatibility:
- Cross-Browser Support: Ensure compatibility with major web browsers (e.g., Chrome, Firefox, Safari, Edge).
- Mobile Responsiveness: The platform should be fully functional on various mobile devices and screen sizes.
- Localization:
- Multilingual Support: Provide the platform in multiple languages if serving a diverse user base.
- Currency and Regional Settings: Support for multiple currencies and regional settings based on operational areas.
- Analytics and Reporting:
- Data Insights: Provide insights into system performance, user behavior, and operational efficiency.
- Custom Reporting: Allow administrators to generate custom reports based on specific criteria.