Functional requirements of Online Education Consultancy with non-functional

Functional Requirements

1. User Management:
   • Account Creation: Allow students, consultants, and administrators to register and create accounts using email, social media, or mobile numbers.
   • Profile Management: Users can manage and update their profiles, including personal information, qualifications, and preferences.
   • Authentication & Authorization: Implement secure login/logout functionality with role-based access control (e.g., student, consultant, admin).
2. Consultation Scheduling:
   • Appointment Booking: Students can schedule consultations with consultants by selecting available times and dates.
   • Calendar Integration: Sync consultations with calendar applications (e.g., Google Calendar, Outlook).
   • Rescheduling & Cancellation: Allow users to reschedule or cancel appointments and notify both parties of changes.
3. Consultant Management:
   • Consultant Profiles: Consultants can create and manage detailed profiles including their qualifications, areas of expertise, and availability.
   • Consultant Matching: Match students with consultants based on expertise, availability, and student needs.
4. Consultation Services:
   • Virtual Consultations: Provide options for video, voice, or chat consultations.
   • Consultation Notes: Allow consultants to add notes or recommendations from sessions, which students can review later.
5. Educational Resources:
   • Resource Library: Offer access to a library of educational materials, such as articles, guides, and videos.
   • Resource Recommendations: Recommend resources based on student interests and consultation topics.
6. Payment Processing:
   • Payment Integration: Support various payment methods for consultancy fees (e.g., credit/debit cards, digital wallets).
   • Invoicing: Generate and send invoices for consultations and services.
   • Refunds: Manage refunds and cancellations according to the service policies.
7. Communication:
   • Messaging System: Implement a secure messaging system for communication between students and consultants.
   • Notifications: Send notifications for appointment confirmations, reminders, and updates.
8. Feedback and Reviews:
   • Ratings and Reviews: Allow students to rate and review consultants based on their experience.
   • Consultant Feedback: Consultants can also provide feedback on student engagement and session quality.
9. Reporting and Analytics:
   • Consultation Reports: Track and generate reports on the number of consultations, revenue, and performance metrics.
   • User Analytics: Analyze user activity and engagement, including common consultation topics and feedback trends.
10. Admin Panel:
    • Dashboard: Provide a dashboard for administrators to manage users, view analytics, and oversee operations.
    • User Management: Admins can add, remove, or modify user accounts and roles.
    • System Configuration: Manage system settings, including consultation types, payment settings, and notification preferences.
11. Integration with Other Systems:
    • API Integration: Support integration with third-party systems for payment processing, calendar management, and CRM.
    • ERP/CRM Integration: Integrate with enterprise resource planning (ERP) or customer relationship management (CRM) systems for enhanced operations.

Non-Functional Requirements

1. Performance:
   • Speed: Ensure fast load times and quick response times for user interactions.
   • Scalability: The system should scale to handle increasing numbers of users, consultations, and data efficiently.
2. Security:
   • Data Protection: Implement encryption and secure storage to protect user data and payment information.
   • Compliance: Adhere to relevant data protection regulations (e.g., GDPR, CCPA) and industry standards.
   • Access Control: Implement robust access control mechanisms to ensure only authorized users can access certain functionalities.
3. Usability:
   • User Interface: Design an intuitive and easy-to-navigate interface for all user roles.
   • Accessibility: Ensure the platform is accessible to users with disabilities, following WCAG guidelines.
4. Reliability:
   • Uptime: Aim for high availability with minimal downtime to ensure continuous service.
   • Backup and Recovery: Implement regular backups and a disaster recovery plan to protect data and ensure business continuity.
5. Maintainability:
   • Code Quality: Maintain clean, well-documented code to facilitate easy updates and maintenance.
   • Modularity: Design the system in a modular way to allow for easy addition of new features and updates.
6. Compatibility:
   • Cross-Browser Support: Ensure compatibility with major web browsers (e.g., Chrome, Firefox, Safari, Edge).
   • Mobile Responsiveness: The platform should be fully functional on various mobile devices and screen sizes.
7. Localization:
   • Multilingual Support: Provide the platform in multiple languages if serving a diverse user base.
   • Regional Customization: Allow for region-specific content and resource recommendations.
8. Analytics and Reporting:
   • Data Insights: Provide insights into system performance, user behavior, and operational efficiency.
   • Custom Reporting: Allow administrators to generate custom reports based on specific needs and criteria.