Functional requirements of Online Grocery Ordering System with non-functional

Functional Requirements

1. User Management:
   • Account Creation: Allow users (customers and administrators) to register and create accounts using email, social media, or mobile numbers.
   • Profile Management: Users can manage and update their profiles, including personal information, delivery addresses, and payment methods.
   • Authentication & Authorization: Secure login/logout functionality with role-based access control (e.g., customer, admin).
2. Product Management:
   • Product Catalog: Display a catalog of grocery items with details such as name, description, price, and images.
   • Product Categories: Organize products into categories (e.g., fruits, vegetables, dairy) for easier navigation.
   • Search and Filters: Allow users to search for products and apply filters based on criteria such as category, price range, and brand.
3. Shopping Cart:
   • Cart Management: Enable users to add, remove, and update items in their shopping cart.
   • Cart Summary: Display a summary of the items in the cart, including quantities, prices, and total cost.
   • Save Cart: Allow users to save their cart for future use or as a shopping list.
4. Order Processing:
   • Checkout: Provide a checkout process that includes entering delivery information, selecting payment methods, and reviewing the order.
   • Payment Integration: Support various payment methods (e.g., credit/debit cards, digital wallets) and ensure secure payment processing.
   • Order Confirmation: Send order confirmation via email or SMS with details of the order and estimated delivery time.
5. Delivery Management:
   • Delivery Scheduling: Allow users to select or schedule delivery times or windows.
   • Delivery Tracking: Provide real-time tracking of delivery status and location.
   • Address Management: Users can manage and update their delivery addresses.
6. Promotions and Discounts:
   • Coupons and Promo Codes: Allow users to apply discount codes or coupons during checkout.
   • Special Offers: Display special offers or deals on selected products.
7. Order History and Management:
   • Order History: Provide users with access to their past orders, including details of items, delivery status, and payment information.
   • Reorder: Allow users to quickly reorder items from their order history.
8. Customer Support:
   • Help Center: Provide FAQs, troubleshooting tips, and guides.
   • Support Requests: Allow users to submit support tickets or inquiries.
   • Live Chat: Offer real-time chat support for immediate assistance.
9. Admin Panel:
   • Dashboard: A central dashboard for administrators to manage users, products, orders, and system settings.
   • Product Management: Admins can add, update, or remove products and manage inventory levels.
   • Order Management: Admins can view and manage order statuses, process returns, and handle customer inquiries.
10. Reporting and Analytics:
    • Sales Reports: Generate reports on sales performance, revenue, and order trends.
    • Inventory Reports: Track inventory levels and identify trends in product demand.
    • User Analytics: Provide insights into user behavior, purchasing patterns, and customer feedback.
11. Integration with Other Systems:
    • API Integration: Support integration with third-party systems for payment processing, inventory management, or CRM.
    • ERP Integration: Integrate with Enterprise Resource Planning (ERP) systems for comprehensive business management.

Non-Functional Requirements

1. Performance:
   • Speed: Ensure fast load times and quick response times for product searches, checkout, and order processing.
   • Scalability: The system should be able to handle increasing numbers of users, products, and orders efficiently.
2. Security:
   • Data Protection: Implement encryption and secure storage for user data, payment information, and order details.
   • Compliance: Adhere to data protection regulations (e.g., GDPR, CCPA) and industry standards.
   • Fraud Prevention: Implement mechanisms to detect and prevent fraudulent transactions and activities.
3. Usability:
   • User Interface: Design an intuitive and user-friendly interface for all user roles, including customers and administrators.
   • Accessibility: Ensure the platform is accessible to users with disabilities, following WCAG guidelines.
4. Reliability:
   • Uptime: Aim for high availability with minimal downtime to ensure continuous access to the platform.
   • Backup and Recovery: Implement regular backups and a disaster recovery plan to protect data and ensure business continuity.
5. Maintainability:
   • Code Quality: Maintain clean, well-documented code to facilitate easy updates and maintenance.
   • Modularity: Design the system in a modular way to allow for easy addition of new features and updates.
6. Compatibility:
   • Cross-Browser Support: Ensure compatibility with major web browsers (e.g., Chrome, Firefox, Safari, Edge).
   • Mobile Responsiveness: The platform should be fully functional on various mobile devices and screen sizes.
7. Localization:
   • Multilingual Support: Provide the platform in multiple languages if serving a diverse user base.
   • Regional Customization: Allow for region-specific content, currencies, and delivery options.
8. Analytics and Reporting:
   • Data Insights: Provide insights into system performance, user behavior, and operational efficiency.
   • Custom Reporting: Allow administrators to generate and customize reports based on specific criteria.