Functional requirements of Online Home Service Booking System with non-functional

Functional Requirements

1. User Management:
   • Account Creation: Allow users (customers and service providers) to create accounts using email, social media, or mobile numbers.
   • Profile Management: Users can manage their profiles, including personal information, service preferences, and payment details.
   • Authentication & Authorization: Secure login/logout functionality with role-based access control (e.g., customer, service provider, admin).
2. Service Listing and Search:
   • Service Categories: Organize services into categories (e.g., plumbing, electrical, cleaning) for easier navigation.
   • Service Search: Allow users to search for specific services by keyword, category, location, and provider rating.
   • Service Filters: Implement filters based on criteria such as service type, location, availability, and price range.
3. Service Booking:
   • Service Request: Enable customers to request services by selecting a service, specifying details, and choosing a preferred time slot.
   • Availability Check: Allow customers to view available time slots for service providers.
   • Booking Confirmation: Send confirmation notifications to customers and service providers once a booking is made.
4. Provider Management:
   • Service Provider Profiles: Provide detailed profiles for service providers, including their services, rates, experience, and customer reviews.
   • Provider Registration: Allow service providers to register, list their services, and manage their availability and pricing.
5. Booking Management:
   • Booking History: Allow users to view their booking history, including past and upcoming appointments.
   • Booking Updates: Enable users to modify or cancel bookings within a specified time frame.
   • Notifications: Send notifications for booking confirmations, reminders, and changes.
6. Payment Integration:
   • Payment Processing: Support various payment methods (e.g., credit/debit cards, digital wallets) for secure transactions.
   • Invoice Generation: Generate and send invoices for completed services.
   • Payment History: Allow users to view their payment history and transaction details.
7. Ratings and Reviews:
   • Review System: Enable customers to leave reviews and ratings for service providers after completing a service.
   • Review Moderation: Implement moderation tools to manage and approve reviews to ensure quality and prevent abuse.
8. Customer Support:
   • Help Center: Provide FAQs, troubleshooting tips, and guides.
   • Support Requests: Allow users to submit support tickets or inquiries.
   • Live Chat: Offer real-time chat support for immediate assistance.
9. Admin Panel:
   • Dashboard: A central dashboard for administrators to manage users, service providers, bookings, and system settings.
   • User Management: Admins can add, remove, or modify user accounts and roles.
   • Service Management: Admins can manage service listings, monitor service quality, and handle complaints.
10. Reporting and Analytics:
    • Booking Reports: Generate reports on booking trends, service demand, and provider performance.
    • User Analytics: Provide insights into user behavior, booking patterns, and customer feedback.
11. Integration with Other Systems:
    • API Integration: Support integration with third-party systems for payment processing, CRM, or marketing tools.
    • Calendar Integration: Integrate with calendar systems to synchronize bookings and appointments.

Non-Functional Requirements

1. Performance:
   • Speed: Ensure fast load times and quick response times for service searches, bookings, and payment processing.
   • Scalability: The system should be able to handle increasing numbers of users, bookings, and service providers efficiently.
2. Security:
   • Data Protection: Implement encryption and secure storage for user data, payment information, and booking details.
   • Compliance: Adhere to data protection regulations (e.g., GDPR, CCPA) and industry standards.
   • Fraud Prevention: Implement mechanisms to detect and prevent fraudulent activities and secure transactions.
3. Usability:
   • User Interface: Design an intuitive and user-friendly interface for all user roles, including customers, service providers, and administrators.
   • Accessibility: Ensure the platform is accessible to users with disabilities, following WCAG guidelines.
4. Reliability:
   • Uptime: Aim for high availability with minimal downtime to ensure continuous access to the platform.
   • Backup and Recovery: Implement regular backups and a disaster recovery plan to protect data and ensure business continuity.
5. Maintainability:
   • Code Quality: Maintain clean, well-documented code to facilitate easy updates and maintenance.
   • Modularity: Design the system in a modular way to allow for easy addition of new features and updates.
6. Compatibility:
   • Cross-Browser Support: Ensure compatibility with major web browsers (e.g., Chrome, Firefox, Safari, Edge).
   • Mobile Responsiveness: The platform should be fully functional on various mobile devices and screen sizes.
7. Localization:
   • Multilingual Support: Provide the platform in multiple languages if serving a diverse user base.
   • Regional Customization: Allow for region-specific content, currencies, and service availability.
8. Analytics and Reporting:
   • Data Insights: Provide insights into platform performance, user behavior, and service quality.
   • Custom Reporting: Allow administrators to generate and customize reports based on specific criteria.