Functional requirements of Online Housekeeping Service Platform with non-functional

Functional Requirements

1. User Registration and Authentication:
   • Allow users (clients, housekeepers, administrators) to create and manage accounts with role-based access control.
   • Implement secure authentication methods, including password recovery and multi-factor authentication.
2. Service Listings and Management:
   • Enable housekeepers to create and manage service listings, including service descriptions, rates, and availability.
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   • Allow clients to browse and filter service listings based on location, service type, ratings, and other criteria.
3. Booking and Scheduling:
   • Allow clients to book housekeeping services, including selecting service types, scheduling dates and times, and specifying additional requirements.
   • Provide tools for housekeepers to manage their schedules, accept or decline bookings, and update availability.
4. Payment Processing:
   • Support multiple payment methods, including credit/debit cards, bank transfers, and digital wallets.
   • Provide secure payment processing and integration with payment gateways.
5. Service Reviews and Ratings:
   • Allow clients to leave reviews and ratings for housekeepers based on their service experience.
   • Display aggregated ratings and reviews on service listings and housekeeper profiles.
6. Client and Service Management:
   • Enable clients to manage their bookings, view service history, and update personal information.
   • Allow housekeepers to manage their profiles, track completed services, and update service details.
7. Notifications and Alerts:
   • Send automated notifications and alerts for booking confirmations, service reminders, payment confirmations, and other relevant events.
   • Provide options for clients and housekeepers to receive notifications via email, SMS, or in-app messages.
8. Service Cancellation and Rescheduling:
   • Allow clients to cancel or reschedule bookings within specified time frames.
   • Provide tools for housekeepers to handle cancellations, rescheduling requests, and communicate with clients.
9. Admin Panel and Management:
   • Provide administrators with tools to manage user accounts, approve service listings, handle disputes, and oversee platform operations.
   • Allow administrators to configure system settings, manage roles, and review logs.
10. Reporting and Analytics:
    • Generate reports and analytics on service bookings, payments, user activity, and performance metrics.
    • Provide dashboards for tracking key metrics and performance indicators.
11. Data Export and Import:
    • Support exporting data, such as service history, user information, and financial reports, in various formats (e.g., CSV, Excel, PDF).
    • Allow importing data from other systems or files for initial setup or data migration.
12. Integration with External Systems:
    • Integrate with external systems, such as CRM or accounting software, for seamless data exchange and synchronization.
    • Provide APIs and connectors for integration with other tools and services used by the platform.

Non-Functional Requirements

1. Scalability:
   • The system should handle increasing numbers of users, bookings, and transactions without performance issues.
   • Support for scaling infrastructure to accommodate growth and peak usage periods.
2. Performance:
   • Ensure fast and responsive interactions, with quick booking processes, service updates, and data retrieval.
   • Optimize performance to handle large datasets and concurrent users efficiently.
3. Reliability and Availability:
   • Ensure high availability with minimal downtime, supported by redundancy, load balancing, and failover mechanisms.
   • Implement regular backups and disaster recovery procedures to maintain service continuity.
4. Usability:
   • The user interface should be intuitive and user-friendly, accommodating users with varying levels of technical expertise.
   • Provide a consistent and seamless experience across different devices and platforms.
5. Security:
   • Implement robust security measures to protect user data, payment information, and service details, including encryption, secure authentication, and access controls.
   • Protect against unauthorized access, data breaches, and cyber threats.
6. Maintainability:
   • Ensure the system is easy to maintain, with clear documentation, modular design, and support for regular updates and bug fixes.
   • Implement automated monitoring and logging to identify and address issues promptly.
7. Compliance:
   • Ensure the system complies with relevant regulations and standards, such as data protection laws (e.g., GDPR, CCPA) and financial regulations.
   • Provide features to support auditing, data retention, and regulatory reporting requirements.
8. Data Integrity and Accuracy:
   • Ensure that all data collected and processed by the system is accurate, consistent, and up-to-date.
   • Implement validation checks and data integrity mechanisms to prevent errors and data corruption.
9. Localization and Internationalization:
   • Support multiple languages and regional settings to cater to a diverse user base.
   • Allow easy adaptation of the system to meet local regulations and cultural practices.
10. Accessibility:
    • Ensure that the system is accessible to users with disabilities, following web accessibility standards (e.g., WCAG).
    • Provide features such as screen reader compatibility, keyboard navigation, and adjustable text sizes.
11. Privacy and Data Ownership:
    • Ensure that users retain ownership of their data and can easily control, access, and delete their information.
    • Provide transparency regarding data usage, sharing, and storage practices, with clear consent mechanisms.