Functional requirements of Online Parking Management System with non-functional

Functional Requirements

1. User Management:
   • Account Creation: Allow users (drivers, administrators) to create accounts using email, social media, or mobile numbers.
   • Profile Management: Users can manage and update their profiles, including personal information, vehicle details, and payment methods.
   • Authentication & Authorization: Secure login/logout functionality with role-based access control (e.g., driver, admin).
2. Parking Space Management:
   • Space Availability: Display real-time availability of parking spaces in different locations.
   • Space Reservation: Allow users to search for and reserve parking spaces based on location, date, and time.
   • Booking Confirmation: Send confirmation notifications to users upon successful reservation of a parking space.
3. Payment and Billing:
   • Payment Integration: Integrate with payment gateways to handle parking space reservations, fees, and transactions.
   • Billing Management: Provide users with access to their billing history, including receipts and transaction details.
   • Discounts and Coupons: Support for applying promotional codes, discounts, and loyalty rewards.
4. Parking Management for Admins:
   • Space Allocation: Enable administrators to manage and allocate parking spaces, including setting rates and availability.
   • Real-Time Monitoring: Provide real-time monitoring of parking space occupancy and utilization.
   • Reporting and Analytics: Generate reports on parking usage, revenue, and occupancy rates.
5. User Notifications:
   • Booking Alerts: Send reminders and notifications about upcoming reservations, changes, or cancellations.
   • Expiry Alerts: Notify users of impending reservation expirations or payment due dates.
6. Parking Space Check-In/Check-Out:
   • Check-In: Allow users to check-in to their reserved parking space upon arrival.
   • Check-Out: Facilitate check-out processes and automatically release the space for others once the reservation period ends.
   • Exit Control: Integrate with access control systems to manage entry and exit for parked vehicles.
7. Search and Filtering:
   • Search Functionality: Enable users to search for parking spaces based on location, price, and availability.
   • Filtering Options: Provide filtering options to narrow down search results based on user preferences.
8. Mobile Access:
   • Mobile App: Optionally provide a mobile app for users to manage reservations, check availability, and make payments on the go.
   • Responsive Design: Ensure the web platform is mobile-friendly and fully functional on various devices and screen sizes.
9. Integration with External Systems:
   • Maps Integration: Integrate with mapping services (e.g., Google Maps) to display parking locations and directions.
   • Access Control Integration: Integrate with parking gate systems for automated entry and exit.
10. Compliance and Security:
    • Data Protection: Implement encryption and secure storage for user data, including personal and payment information.
    • Regulatory Compliance: Ensure compliance with relevant data protection regulations (e.g., GDPR, CCPA) and financial transaction standards.
11. Customer Support:
    • Help Desk: Provide access to support resources, including FAQs, a knowledge base, and contact options for customer support.
    • Issue Tracking: Track and manage user-reported issues and feedback.

Non-Functional Requirements

1. Performance:
   • Speed: Ensure fast load times for the platform and quick response times for search, reservation, and payment processes.
   • Scalability: The system should handle increasing numbers of users, parking spaces, and transactions without performance degradation.
2. Security:
   • Data Protection: Implement robust encryption and secure storage for user data, including personal, vehicle, and financial information.
   • Access Control: Implement role-based access controls to prevent unauthorized access to sensitive data and system features.
   • Transaction Security: Ensure secure handling of payment transactions and user financial information.
3. Usability:
   • User Interface: Design an intuitive and user-friendly interface for easy navigation, reservation, and payment.
   • Accessibility: Ensure the platform is accessible to users with disabilities, following WCAG guidelines.
4. Reliability:
   • Uptime: Aim for high availability with minimal downtime to ensure continuous access to parking management features.
   • Backup and Recovery: Implement regular backups and a disaster recovery plan to protect data and ensure business continuity.
5. Maintainability:
   • Code Quality: Maintain clean, well-documented code to facilitate easy updates and maintenance.
   • Modularity: Design the system in a modular way to allow for easy addition of new features and updates.
6. Compatibility:
   • Cross-Browser Support: Ensure compatibility with major web browsers (e.g., Chrome, Firefox, Safari, Edge).
   • Mobile Responsiveness: The platform should be fully functional on various mobile devices and screen sizes.
7. Localization:
   • Multilingual Support: Provide the platform in multiple languages if serving a diverse user base.
   • Regional Customization: Allow for region-specific content, pricing, and compliance with local regulations.
8. Analytics and Reporting:
   • Data Insights: Provide actionable insights into parking usage, revenue, and user behavior.
   • Custom Reporting: Allow administrators to generate and customize reports based on specific criteria.