Functional requirements of Online Patient Appointment Booking System with non-functional
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Functional Requirements
User Management:
Account Creation: Allow patients and healthcare providers to create accounts using email, social media, or mobile numbers.
Profile Management: Users can manage and update their profiles, including personal information, contact details, and medical history.
Authentication & Authorization: Secure login/logout functionality with role-based access control (e.g., patient, doctor, admin).
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Appointment Scheduling:
Booking Interface: Allow patients to search for available appointment slots with healthcare providers based on specialty, location, and availability.
Appointment Booking: Enable patients to book, reschedule, or cancel appointments online.
Provider Availability: Allow healthcare providers to set and manage their availability for appointments.
Automated Reminders: Send automated reminders to patients and providers about upcoming appointments.
Appointment Management:
Calendar Integration: Integrate with calendar systems to sync appointments and provide an overview of scheduled and upcoming appointments.
Appointment History: Provide patients and providers with access to their appointment history and status.
Cancellation and Rescheduling: Allow patients and providers to cancel or reschedule appointments with appropriate notifications.
Patient Information Management:
Medical History:
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Allow patients to input and update their medical history and health information.
Insurance Details: Enable patients to enter and manage their insurance information if required.
Healthcare Provider Management:
Provider Directory: Maintain a directory of healthcare providers with details such as specialties, qualifications, and contact information.
Provider Profiles: Allow healthcare providers to manage their profiles, including their expertise, availability, and contact information.
Payment Integration:
Payment Processing: Integrate with payment gateways to handle appointment fees and processing if applicable.
Billing Management: Provide users with access to their billing history and payment status.
Notifications and Alerts:
Appointment Confirmations: Send confirmation notifications to patients and providers upon booking or changes to an appointment.
Reminders and Alerts: Notify users of upcoming appointments, changes, and cancellations via email, SMS, or in-app notifications.
Integration with Electronic Health Records (EHR):
Data Syncing: Optionally integrate with EHR systems to access and update patient information as needed.
Medical Records Access: Allow healthcare providers to view relevant medical records during appointments if integrated with EHR.
Search and Filtering:
Search Functionality: Enable users to search for healthcare providers and available appointments based on criteria such as specialty, location, and availability.
Filtering Options: Provide filtering options to narrow down search results based on user preferences.
Admin Panel:
Dashboard: A central dashboard for administrators to manage users, appointments, and system settings.
User Management: Admins can add, remove, or modify user accounts and roles.
Appointment Management: Admins can oversee and manage appointment scheduling and handle exceptions or issues.
Compliance and Security:
Data Protection: Implement encryption and secure storage for user data, including personal and health information.
Regulatory Compliance: Ensure compliance with healthcare regulations and standards (e.g., HIPAA in the US, GDPR in Europe) regarding patient data and privacy.
Customer Support:
Help Desk: Provide access to support resources, including FAQs, a knowledge base, and contact options for customer support.
Issue Tracking: Track and manage user-reported issues and feedback.
Non-Functional Requirements
Performance:
Speed: Ensure fast load times for the platform and quick response times for search, booking, and data retrieval processes.
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Scalability: The system should handle increasing numbers of users, appointments, and data without performance degradation.
Security:
Data Protection: Implement robust encryption and secure storage for sensitive user data, including personal and medical information.
Access Control: Implement role-based access controls to prevent unauthorized access to sensitive data and system features.
Transaction Security: Ensure secure handling of payment transactions and user financial information.
Usability:
User Interface: Design an intuitive and user-friendly interface for easy navigation and interaction with the system.
Accessibility: Ensure the platform is accessible to users with disabilities, following WCAG guidelines.
Reliability:
Uptime: Aim for high availability with minimal downtime to ensure continuous access to appointment scheduling features.
Backup and Recovery: Implement regular backups and a disaster recovery plan to protect data and ensure business continuity.
Maintainability:
Code Quality: Maintain clean, well-documented code to facilitate easy updates and maintenance.
Modularity: Design the system in a modular way to allow for easy addition of new features and updates.
Compatibility:
Cross-Browser Support: Ensure compatibility with major web browsers (e.g., Chrome, Firefox, Safari, Edge).
Mobile Responsiveness: The platform should be fully functional on various mobile devices and screen sizes.
Localization:
Multilingual Support: Provide the platform in multiple languages if serving a diverse user base.
Regional Customization: Allow for region-specific content, compliance, and appointment settings.
Analytics and Reporting:
Data Insights: Provide actionable insights into appointment trends, user behavior, and system performance.
Custom Reporting: Allow administrators to generate and customize reports based on specific criteria.