Functional requirements of Spa Appointment Booking System with non-functional
Functional Requirements
- User Authentication and Authorization
- Secure registration, login, and account management for customers and spa staff.
- Role-based access controls to manage permissions for different system features (e.g., customer, therapist, admin).
- Appointment Scheduling
- Allow customers to book, reschedule, or cancel appointments online.
- Provide a calendar view of available time slots and service options.
- Support for booking multiple services or treatments in a single appointment.
- Service and Therapist Management
- Manage a list of available services and treatments, including descriptions, durations, and prices.
- Track therapist availability and assign appointments to specific therapists.
- Enable therapists to update their availability and manage their schedules.
- Customer Management
- Maintain a customer database with profiles, contact information, and appointment history.
- Provide options for customers to update their profiles, view past appointments, and manage preferences.
- Appointment Confirmation and Notifications
- Send confirmation emails or SMS notifications to customers upon booking, rescheduling, or cancellation.
- Provide reminders for upcoming appointments to both customers and therapists.
- Payment Integration
- Integrate with payment gateways to process payments for appointments and services.
- Support for various payment methods, including credit/debit cards and digital wallets.
- Promotions and Discounts
- Manage and apply promotions, discounts, and loyalty programs to appointments and services.
- Provide options for customers to use promo codes or vouchers.
- Reporting and Analytics
- Generate reports on appointment bookings, revenue, customer demographics, and therapist performance.
- Provide insights into booking trends, peak times, and service popularity.
- Admin Management
- Provide administrative tools for managing spa operations, including service offerings, pricing, and staff schedules.
- Support for user management, including adding or removing staff and assigning roles.
- Integration with Other Systems
- Integrate with other systems, such as CRM, inventory management, and marketing tools.
- Support API integration for extended functionalities and data sharing.
- Feedback and Reviews
- Allow customers to leave feedback and reviews for services and therapists.
- Provide tools for spa management to view and respond to customer reviews.
- Mobile and Web Accessibility
- Ensure the system is accessible via web and mobile devices.
- Provide a responsive design for optimal user experience on different devices.
Non-Functional Requirements
- Performance
- Ensure the system can handle a high volume of concurrent bookings and user interactions efficiently.
- Provide quick response times for booking, payment processing, and data retrieval.
- Scalability
- The system should be scalable to accommodate increasing numbers of customers, appointments, and services.
- Support both horizontal and vertical scaling to manage growth and increased data volume.
- Availability
- Ensure high availability with minimal downtime (e.g., 99.9% uptime).
- Implement redundancy and failover mechanisms to maintain system operation during failures.
- Security
- Protect user data, payment information, and system communications through encryption and secure access controls.
- Implement regular security assessments and adhere to data protection regulations.
- Usability
- Design an intuitive and user-friendly interface for customers, therapists, and administrators.
- Provide clear navigation, help documentation, and user support.
- Compatibility
- Ensure compatibility with various devices (e.g., desktops, tablets, mobile phones) and operating systems.
- Integrate seamlessly with third-party systems and services.
- Maintainability
- The system should have a modular and well-documented codebase to facilitate maintenance and updates.
- Implement automated testing, continuous integration, and version control practices.
- Reliability
- Ensure reliable operation with robust error handling and recovery mechanisms.
- Minimize system errors and downtime through proactive monitoring and maintenance.
- Compliance
- Adhere to relevant regulations and standards for data privacy, payment processing, and customer interactions (e.g., GDPR, PCI-DSS).
- Ensure compliance with industry best practices and guidelines.
- Efficiency
- Optimize resource usage (e.g., memory, processing power) to ensure efficient operation and cost-effectiveness.
- Implement data processing and storage practices that minimize resource consumption.