Allow patients to register and authenticate using email, social media, or third-party authentication services.
Implement role-based access control to manage permissions for different user roles (e.g., patients, healthcare providers, administrators).
Personal Health Records (PHR) Management:
Enable patients to view and manage their personal health records, including medical history, medications, allergies, immunizations, and test results.
Provide functionality for updating and editing personal health information.
Appointment Scheduling and Management:
Allow patients to schedule, reschedule, or cancel appointments with healthcare providers.
Provide tools for viewing appointment history, upcoming appointments, and appointment reminders.
Communication with Healthcare Providers:
Provide secure messaging tools for patients to communicate with their healthcare providers, ask questions, and receive responses.
Support for sending and receiving secure documents and images.
Access to Medical Test Results:
Enable patients to access and view their medical test results and diagnostic reports.
Provide functionalities for interpreting test results and understanding their implications.
Prescription Management:
Allow patients to view their current prescriptions, including medication details and dosage instructions.
Provide tools for requesting prescription refills and tracking prescription history.
Billing and Payment Management:
Provide access to billing information, including statements, invoices, and payment history.
Allow patients to make payments, view payment status, and manage insurance information.
Health and Wellness Resources:
Offer access to educational materials, such as articles, videos, and wellness tips related to health conditions and treatments.
Provide personalized recommendations based on patient health records and preferences.
Emergency Contact and Health Alerts:
Allow patients to set up emergency contact information and health alerts for critical conditions.
Provide functionality for notifying emergency contacts in case of urgent health issues.
Document Management:
Provide tools for uploading, storing, and managing important health documents, such as insurance cards, referral letters, and consent forms.
Allow patients to access and download documents as needed.
Integration with External Systems:
Support integration with external healthcare systems, such as Electronic Health Records (EHR) and laboratory information systems.
Provide APIs for connecting with third-party applications and services.
Admin Panel:
Include an administrative interface for managing users, appointments, records, and system settings.
Provide tools for monitoring system usage, resolving issues, and ensuring compliance with platform policies.
Help and Support Resources:
Offer access to help resources, including FAQs, user guides, and support contact options.
Provide customer support through various channels, such as email, live chat, or phone.
Non-Functional Requirements
Scalability:
The system should handle increasing numbers of users, records, and interactions without performance issues.
Support for scaling infrastructure to accommodate growth and peak usage periods.
Performance:
Ensure fast and responsive interactions, with quick access to health records, appointment scheduling, and messaging.
Optimize performance to handle large datasets and high volumes of concurrent users efficiently.
Reliability and Availability:
Ensure high availability with minimal downtime, supported by redundancy, load balancing, and failover mechanisms.
Implement regular backups and disaster recovery procedures to maintain service continuity.
Usability:
The user interface should be intuitive and user-friendly, accommodating users with varying levels of technical expertise.
Provide a consistent and seamless experience across different devices and platforms.
Interoperability:
The system should integrate seamlessly with external healthcare systems, such as EHRs and laboratory systems.
Support standard APIs and data formats for interoperability and data exchange.
Maintainability:
Ensure the system is easy to maintain, with clear documentation, modular design, and support for regular updates and bug fixes.
Implement automated monitoring and logging to identify and address issues promptly.
Compliance:
Ensure the system complies with relevant regulations and standards, such as data protection laws (e.g., HIPAA, GDPR) and healthcare industry regulations.
Provide features to support auditing, data retention, and regulatory reporting requirements.
Data Integrity and Accuracy:
Ensure that all data collected and processed by the system is accurate, consistent, and up-to-date.
Implement validation checks and data integrity mechanisms to prevent errors and data corruption.
Localization and Internationalization:
Support multiple languages and regional settings to cater to a global user base.
Allow easy adaptation of the system to meet local regulations and cultural practices.
Accessibility:
Ensure that the system is accessible to users with disabilities, following web accessibility standards (e.g., WCAG).
Provide features such as screen reader compatibility, keyboard navigation, and adjustable text sizes.
Privacy and Data Ownership:
Ensure that users retain ownership of their data and can easily control, access, and delete their information.
Provide transparency regarding data usage, sharing, and storage practices, with clear consent mechanisms.
