Functional requirements of Online Patient Portal with non-functional

Functional Requirements

1. User Registration and Authentication:
   • Allow patients to register and authenticate using email, social media, or third-party authentication services.
   • Implement role-based access control to manage permissions for different user roles (e.g., patients, healthcare providers, administrators).
2. Personal Health Records (PHR) Management:
   • Enable patients to view and manage their personal health records, including medical history, medications, allergies, immunizations, and test results.
   Advertisement
   • Provide functionality for updating and editing personal health information.
3. Appointment Scheduling and Management:
   • Allow patients to schedule, reschedule, or cancel appointments with healthcare providers.
   • Provide tools for viewing appointment history, upcoming appointments, and appointment reminders.
4. Communication with Healthcare Providers:
   • Provide secure messaging tools for patients to communicate with their healthcare providers, ask questions, and receive responses.
   • Support for sending and receiving secure documents and images.
5. Access to Medical Test Results:
   • Enable patients to access and view their medical test results and diagnostic reports.
   • Provide functionalities for interpreting test results and understanding their implications.
6. Prescription Management:
   • Allow patients to view their current prescriptions, including medication details and dosage instructions.
   Advertisement
   • Provide tools for requesting prescription refills and tracking prescription history.
7. Billing and Payment Management:
   • Provide access to billing information, including statements, invoices, and payment history.
   • Allow patients to make payments, view payment status, and manage insurance information.
8. Health and Wellness Resources:
   • Offer access to educational materials, such as articles, videos, and wellness tips related to health conditions and treatments.
   • Provide personalized recommendations based on patient health records and preferences.
9. Emergency Contact and Health Alerts:
   • Allow patients to set up emergency contact information and health alerts for critical conditions.
   • Provide functionality for notifying emergency contacts in case of urgent health issues.
10. Document Management:
    • Provide tools for uploading, storing, and managing important health documents, such as insurance cards, referral letters, and consent forms.
    • Allow patients to access and download documents as needed.
11. Integration with External Systems:
    • Support integration with external healthcare systems, such as Electronic Health Records (EHR) and laboratory information systems.
    • Provide APIs for connecting with third-party applications and services.
12. Admin Panel:
    • Include an administrative interface for managing users, appointments, records, and system settings.
    • Provide tools for monitoring system usage, resolving issues, and ensuring compliance with platform policies.
13. Help and Support Resources:
    • Offer access to help resources, including FAQs, user guides, and support contact options.
    • Provide customer support through various channels, such as email, live chat, or phone.

Non-Functional Requirements

1. Scalability:
   • The system should handle increasing numbers of users, records, and interactions without performance issues.
   • Support for scaling infrastructure to accommodate growth and peak usage periods.
2. Performance:
   • Ensure fast and responsive interactions, with quick access to health records, appointment scheduling, and messaging.
   • Optimize performance to handle large datasets and high volumes of concurrent users efficiently.
3. Reliability and Availability:
   • Ensure high availability with minimal downtime, supported by redundancy, load balancing, and failover mechanisms.
   • Implement regular backups and disaster recovery procedures to maintain service continuity.
4. Usability:
   • The user interface should be intuitive and user-friendly, accommodating users with varying levels of technical expertise.
   Advertisement
   • Provide a consistent and seamless experience across different devices and platforms.
5. Interoperability:
   • The system should integrate seamlessly with external healthcare systems, such as EHRs and laboratory systems.
   • Support standard APIs and data formats for interoperability and data exchange.
6. Maintainability:
   • Ensure the system is easy to maintain, with clear documentation, modular design, and support for regular updates and bug fixes.
   • Implement automated monitoring and logging to identify and address issues promptly.
7. Compliance:
   • Ensure the system complies with relevant regulations and standards, such as data protection laws (e.g., HIPAA, GDPR) and healthcare industry regulations.
   • Provide features to support auditing, data retention, and regulatory reporting requirements.
8. Data Integrity and Accuracy:
   • Ensure that all data collected and processed by the system is accurate, consistent, and up-to-date.
   • Implement validation checks and data integrity mechanisms to prevent errors and data corruption.
9. Localization and Internationalization:
   • Support multiple languages and regional settings to cater to a global user base.
   • Allow easy adaptation of the system to meet local regulations and cultural practices.
10. Accessibility:
    • Ensure that the system is accessible to users with disabilities, following web accessibility standards (e.g., WCAG).
    • Provide features such as screen reader compatibility, keyboard navigation, and adjustable text sizes.
11. Privacy and Data Ownership:
    • Ensure that users retain ownership of their data and can easily control, access, and delete their information.
    • Provide transparency regarding data usage, sharing, and storage practices, with clear consent mechanisms.