Functional requirements of Online Pet Shop Management System with non-functional

Functional Requirements

1. User Management:
   • Account Creation: Allow customers and shop administrators to create accounts using email, social media, or mobile numbers.
   • Profile Management: Users can manage and update their profiles, including personal information, contact details, and shipping addresses.
   • Authentication & Authorization: Secure login/logout functionality with role-based access control (e.g., customer, admin, store manager).
2. Product Management:
   • Product Listings: Manage a catalog of pet products including pet food, toys, grooming supplies, and accessories.
   • Product Details: Provide detailed information for each product, including descriptions, prices, images, and stock availability.
   • Categories and Tags: Organize products into categories and tags for easier browsing and searching.
3. Inventory Management:
   • Stock Tracking: Monitor and manage inventory levels in real-time, including low-stock alerts and automatic reordering.
   • Supplier Management: Track and manage suppliers and their products.
4. Order Processing:
   • Shopping Cart: Allow customers to add products to a shopping cart, review their selections, and proceed to checkout.
   • Order Placement: Enable customers to place orders, choose shipping options, and apply discount codes or coupons.
   • Order Confirmation: Send order confirmation notifications to customers with details of their purchase and estimated delivery time.
   • Order Tracking: Allow customers to track the status of their orders from placement to delivery.
5. Payment Integration:
   • Payment Processing: Integrate with payment gateways to handle transactions securely.
   • Billing Management: Provide users with access to their payment history, invoices, and receipts.
6. Shipping and Delivery:
   • Shipping Options: Offer various shipping methods and options based on delivery location and product type.
   • Address Management: Allow customers to manage and save multiple shipping addresses.
   • Delivery Tracking: Provide real-time tracking information for shipments.
7. Customer Support:
   • Help Desk: Provide access to support resources, including FAQs, live chat, and contact options for customer support.
   • Issue Tracking: Track and manage customer-reported issues, returns, and complaints.
8. Promotions and Discounts:
   • Discount Codes: Allow the creation and application of discount codes or coupons.
   • Sales and Promotions: Manage promotional campaigns, special offers, and seasonal sales.
9. Reporting and Analytics:
   • Sales Reports: Generate reports on sales performance, revenue, and product popularity.
   • Customer Analytics: Track customer behavior, purchase history, and preferences.
   • Inventory Reports: Monitor inventory levels, stock turnover rates, and supplier performance.
10. Admin Panel:
    • Dashboard: Provide a central dashboard for administrators to manage products, orders, customers, and system settings.
    • User Management: Admins can add, remove, or modify user accounts and roles.
    • Product Management: Admins can add, edit, or remove products and categories.
11. Integration with External Systems:
    • E-Commerce Platforms: Optionally integrate with popular e-commerce platforms and marketplaces.
    • Shipping Providers: Integrate with shipping carriers for automated shipping label generation and rate calculations.
12. Compliance and Security:
    • Data Protection: Implement encryption and secure storage for user data, including personal and payment information.
    • Regulatory Compliance: Ensure compliance with relevant e-commerce regulations and data protection standards (e.g., GDPR, CCPA).
13. Content Management:
    • Blog and Articles: Optionally include a content management system (CMS) for publishing articles, pet care tips, and product reviews.
    • Image Management: Manage and upload product images and promotional banners.

Non-Functional Requirements

1. Performance:
   • Speed: Ensure fast load times for the platform, quick response times for product searches, and smooth checkout processes.
   • Scalability: The system should handle increasing numbers of users, products, and orders without performance degradation.
2. Security:
   • Data Protection: Implement robust encryption and secure storage for sensitive user data, including personal, financial, and order information.
   • Access Control: Implement role-based access controls to prevent unauthorized access to sensitive data and system features.
   • Transaction Security: Ensure secure handling of payment transactions and user financial information.
3. Usability:
   • User Interface: Design an intuitive and user-friendly interface for easy navigation, product browsing, and checkout.
   • Accessibility: Ensure the platform is accessible to users with disabilities, following WCAG guidelines.
4. Reliability:
   • Uptime: Aim for high availability with minimal downtime to ensure continuous access to the online store.
   • Backup and Recovery: Implement regular backups and a disaster recovery plan to protect data and ensure business continuity.
5. Maintainability:
   • Code Quality: Maintain clean, well-documented code to facilitate easy updates and maintenance.
   • Modularity: Design the system in a modular way to allow for easy addition of new features and updates.
6. Compatibility:
   • Cross-Browser Support: Ensure compatibility with major web browsers (e.g., Chrome, Firefox, Safari, Edge).
   • Mobile Responsiveness: The platform should be fully functional on various mobile devices and screen sizes.
7. Localization:
   • Multilingual Support: Provide the platform in multiple languages if serving a diverse user base.
   • Regional Customization: Allow for region-specific content, pricing, and compliance with local regulations.
8. Analytics and Reporting:
   • Data Insights: Provide actionable insights into sales trends, customer behavior, and inventory performance.
   • Custom Reporting: Allow administrators to generate and customize reports based on specific criteria.