Functional requirements of Online Plant Nursery Management System with non-functional
Functional Requirements
- User Management:
- Account Creation: Allow customers, nursery staff, and administrators to create accounts using email, social media, or mobile numbers.
- Profile Management: Users can manage and update their profiles, including personal information, contact details, and delivery addresses.
- Authentication & Authorization: Secure login/logout functionality with role-based access control (e.g., customer, staff, admin).
- Product Management:
- Product Listings: Manage a catalog of plants, seeds, gardening tools, and other related products, including descriptions, prices, and images.
- Product Details: Provide detailed information for each product, including care instructions, growth requirements, and available sizes.
- Categories and Tags: Organize products into categories and tags for easier browsing and searching.
- Inventory Management:
- Stock Tracking: Monitor and manage inventory levels in real-time, including alerts for low stock and automatic reordering.
- Supplier Management: Track and manage suppliers and their products, including ordering and restocking.
- Order Processing:
- Shopping Cart: Allow customers to add products to a shopping cart, review their selections, and proceed to checkout.
- Order Placement: Enable customers to place orders for plants and gardening products, including customization options if available.
- Order Confirmation: Send confirmation notifications to customers with details of their purchase and estimated delivery time.
- Order Tracking: Provide customers with real-time tracking information for their orders.
- Payment Integration:
- Payment Processing: Integrate with payment gateways to handle transactions securely.
- Billing Management: Provide users with access to their payment history, invoices, and receipts.
- Shipping and Delivery:
- Shipping Options: Offer various shipping methods and options based on delivery location and product type.
- Address Management: Allow customers to manage and save multiple delivery addresses.
- Delivery Tracking: Provide real-time tracking information for shipments.
- Customer Support:
- Help Desk: Provide access to support resources, including FAQs, live chat, and contact options for customer support.
- Issue Tracking: Track and manage customer-reported issues, returns, and complaints.
- Promotions and Discounts:
- Discount Codes: Allow the creation and application of discount codes or coupons.
- Sales and Promotions: Manage promotional campaigns, special offers, and seasonal sales.
- Reporting and Analytics:
- Sales Reports: Generate reports on sales performance, revenue, and product popularity.
- Inventory Reports: Monitor inventory levels, stock turnover rates, and supplier performance.
- Customer Analytics: Track customer behavior, purchase history, and preferences.
- Admin Panel:
- Dashboard: A central dashboard for administrators to manage products, orders, customers, and system settings.
- User Management: Admins can add, remove, or modify user accounts and roles.
- Product Management: Admins can add, edit, or remove products and categories.
- Integration with External Systems:
- E-Commerce Platforms: Optionally integrate with popular e-commerce platforms and marketplaces.
- Shipping Providers: Integrate with shipping carriers for automated shipping label generation and rate calculations.
- Content Management:
- Blog and Articles: Optionally include a content management system (CMS) for publishing gardening tips, plant care guides, and nursery news.
- Image Management: Manage and upload product images and promotional banners.
Non-Functional Requirements
- Performance:
- Speed: Ensure fast load times for the platform, quick response times for product searches, and efficient order processing.
- Scalability: The system should handle increasing numbers of users, products, and orders without performance degradation.
- Security:
- Data Protection: Implement robust encryption and secure storage for sensitive user data, including personal, payment, and order information.
- Access Control: Implement role-based access controls to prevent unauthorized access to sensitive data and system features.
- Transaction Security: Ensure secure handling of payment transactions and user financial information.
- Usability:
- User Interface: Design an intuitive and user-friendly interface for easy navigation, product browsing, and checkout.
- Accessibility: Ensure the platform is accessible to users with disabilities, following WCAG guidelines.
- Reliability:
- Uptime: Aim for high availability with minimal downtime to ensure continuous access to the online nursery.
- Backup and Recovery: Implement regular backups and a disaster recovery plan to protect data and ensure business continuity.
- Maintainability:
- Code Quality: Maintain clean, well-documented code to facilitate easy updates and maintenance.
- Modularity: Design the system in a modular way to allow for easy addition of new features and updates.
- Compatibility:
- Cross-Browser Support: Ensure compatibility with major web browsers (e.g., Chrome, Firefox, Safari, Edge).
- Mobile Responsiveness: The platform should be fully functional on various mobile devices and screen sizes.
- Localization:
- Multilingual Support: Provide the platform in multiple languages if serving a diverse user base.
- Regional Customization: Allow for region-specific content, pricing, and compliance with local regulations.
- Analytics and Reporting:
- Data Insights: Provide actionable insights into sales trends, customer behavior, and inventory performance.
- Custom Reporting: Allow administrators to generate and customize reports based on specific criteria.