Account Creation: Allow officers, administrators, and authorized personnel to create accounts using secure methods (e.g., email, mobile numbers).
Profile Management: Users can manage and update their profiles, including personal information, contact details, and roles.
Authentication & Authorization: Secure login/logout functionality with role-based access control (e.g., officer, investigator, admin).
Record Management:
Incident Reporting: Allow officers to create and submit reports on incidents, including details like date, time, location, and involved parties.
Case Management: Manage cases from initiation through resolution, including assignment, status updates, and case notes.
Record Search: Provide search functionality to locate records based on criteria such as date, type, involved individuals, and case status.
Data Entry and Maintenance:
Data Forms: Provide standardized forms for entering and updating records, including criminal records, traffic violations, and arrest records.
Attachments: Allow users to attach documents, images, and evidence to records.
Case Tracking:
Case Status Updates: Track the status of cases, including stages such as investigation, prosecution, and closure.
Task Management: Assign and track tasks related to cases, including deadlines and completion status.
Report Generation:
Custom Reports: Enable the generation of custom reports based on various criteria, including incident types, case outcomes, and officer performance.
Scheduled Reports: Support the scheduling of regular reports for automated generation and distribution.
Audit Trail:
Activity Logging: Maintain a log of system activities, including record access, modifications, and user actions, for auditing and accountability purposes.
Data Security and Compliance:
Data Encryption: Implement encryption for sensitive data both in transit and at rest to ensure security and privacy.
Access Control: Enforce role-based access controls to ensure only authorized personnel can access or modify records.
Compliance: Ensure the system complies with relevant laws and regulations, such as data protection and privacy laws.
Integration with External Systems:
Law Enforcement Databases: Integrate with external law enforcement databases for additional data retrieval and validation.
Criminal Justice Systems: Optionally integrate with national or regional criminal justice systems for comprehensive case management.
Notifications and Alerts:
Case Alerts: Notify relevant personnel of important case updates, deadlines, or status changes.
System Alerts: Provide notifications about system issues, scheduled maintenance, or security concerns.
Data Backup and Recovery:
Regular Backups: Implement regular data backups to prevent data loss.
Disaster Recovery: Develop a disaster recovery plan to restore data and system functionality in case of failures or incidents.
Admin Panel:
Dashboard: Provide a central dashboard for administrators to manage users, records, and system settings.
User Management: Admins can add, remove, or modify user accounts and roles.
System Configuration: Allow admins to configure system settings, permissions, and integrations.
Customer Support:
Help Desk: Provide access to support resources, including FAQs, live chat, and contact options for customer support.
Issue Tracking: Track and manage support tickets and user-reported issues.
Non-Functional Requirements
Performance:
Speed: Ensure fast load times for the platform, quick response times for record searches, and efficient data entry and retrieval.
Scalability: The system should handle increasing numbers of users, records, and cases without performance degradation.
Security:
Data Protection: Implement robust encryption and secure storage for sensitive data, including personal, criminal, and case information.
Access Control: Ensure strict role-based access controls to prevent unauthorized access to records and system features.
Transaction Security: Securely handle all transactions, including record modifications and report generation.
Usability:
User Interface: Design an intuitive and user-friendly interface for easy navigation, record management, and report generation.
Accessibility: Ensure the platform is accessible to users with disabilities, following WCAG guidelines.
Reliability:
Uptime: Aim for high availability with minimal downtime to ensure continuous access to the system.
Backup and Recovery: Implement regular backups and a disaster recovery plan to protect data and ensure business continuity.
Maintainability:
Code Quality: Maintain clean, well-documented code to facilitate easy updates and maintenance.
Modularity: Design the system in a modular way to allow for easy addition of new features and updates.
Compatibility:
Cross-Browser Support: Ensure compatibility with major web browsers (e.g., Chrome, Firefox, Safari, Edge).
Mobile Responsiveness: The platform should be functional on various mobile devices and screen sizes.
Localization:
Multilingual Support: Provide the platform in multiple languages if serving a diverse user base.
Regional Customization: Allow for region-specific content, compliance, and system configurations.
Analytics and Reporting:
Data Insights: Provide actionable insights into record management, case trends, and system usage.
Custom Reporting: Allow administrators to generate and customize reports based on specific criteria.
