Registration and Authentication: Users can create accounts and log in securely. Include support for various user types (e.g., guests, registered users, administrators).
Profile Management: Users can update their personal details, contact information, and preferences.
Password Management: Users can reset or change their passwords.
Reservation Management
Booking: Allow users to search for and book reservations based on availability, date, time, and service type.
Reservation Confirmation: Provide confirmation of bookings via email, SMS, or within the system.
Modification and Cancellation: Users can modify or cancel their reservations with appropriate notifications and policies.
Search and Filtering
Search Functionality: Users can search for available options based on various criteria (e.g., date, time, location, type of service).
Filtering Options: Provide filters to narrow down search results, such as by price range, rating, or amenities.
Availability Management
Real-Time Availability: Display real-time availability for reservations, including updates on booked and available slots.
Calendar Integration: Show availability in a calendar view or similar interface for easier selection.
Payment Processing
Payment Methods: Support various payment methods (e.g., credit/debit cards, online payment gateways).
Billing: Generate and send invoices or receipts to users.
Refunds: Process refunds for cancellations or modifications as per the system’s policies.
Notifications
Booking Reminders: Send automated reminders to users about upcoming reservations.
Confirmation Alerts: Notify users when a reservation is confirmed, modified, or canceled.
Reporting and Analytics
Reservation Reports: Generate reports on reservation statistics, such as occupancy rates, booking patterns, and revenue.
User Analytics: Analyze user activity, preferences, and booking history.
Admin Management
Dashboard: Provide an admin dashboard for managing reservations, monitoring system performance, and accessing reports.
User Management: Admins can manage user accounts, roles, and permissions.
Content Management: Admins can update service details, availability, and pricing information.
Integration
Third-Party Services: Integrate with third-party services for payment processing, email/SMS notifications, or external booking platforms.
Calendar Sync: Sync with external calendar systems for seamless scheduling.
Data Management
Reservation History: Maintain a history of all reservations, including past bookings and changes.
Data Export/Import: Support exporting and importing reservation data for reporting or migration purposes.
Non-Functional Requirements
Performance
Response Time: Ensure the system responds to user actions and queries quickly (e.g., under 2 seconds for searches and booking actions).
Scalability: The system should scale to handle increasing numbers of users, reservations, and data without performance degradation.
Reliability
Uptime: Ensure high availability of the system with minimal downtime (e.g., 99.9% uptime).
Error Handling: Implement robust error handling to manage and recover from system failures gracefully.
Security
Data Protection: Protect sensitive user and payment data through encryption and secure storage.
Authentication and Authorization: Implement secure authentication and role-based access control.
Compliance: Adhere to relevant data protection regulations (e.g., GDPR, PCI-DSS) to ensure privacy and security.
Usability
User Interface: Design an intuitive and user-friendly interface for both end-users and administrators.
Accessibility: Ensure the system is accessible to users with disabilities, following accessibility standards (e.g., WCAG).
Maintainability
Code Quality: Maintain high-quality, well-documented code to facilitate updates and troubleshooting.
Documentation: Provide comprehensive user manuals and technical documentation for administrators and support staff.
Availability
Backup and Recovery: Implement regular data backups and establish procedures for data recovery in case of failures.
Failover: Ensure the system can switch to backup systems or servers in case of primary system failure.
Portability
Cross-Platform Compatibility: Ensure the system is compatible with various devices and operating systems, including desktops, tablets, and mobile devices.
Supportability
Technical Support: Provide mechanisms for users to get help or technical support.
Error Reporting: Include functionality for users to report issues or bugs and track their resolution.
