Account Creation: Allow users to create accounts as drivers, passengers, or administrators using email, phone numbers, or social media.
Profile Management: Users can manage their profiles, including personal information, contact details, vehicle details (for drivers), and payment methods.
Role Management: Support different user roles with varying access levels and permissions (e.g., driver, passenger, admin).
Ride Request and Booking:
Ride Request: Allow passengers to request rides by specifying pickup and drop-off locations, and preferred ride type (e.g., economy, luxury).
Ride Matching: Match ride requests with available drivers based on proximity, vehicle type, and availability.
Booking Confirmation: Send ride booking confirmations to passengers and drivers with ride details.
Ride Tracking: Provide real-time tracking of the driver’s location and estimated time of arrival for passengers.
Driver Management:
Driver Registration: Allow drivers to register, including submitting vehicle details, driver’s license, and insurance documents.
Driver Verification: Implement a verification process for driver identity, vehicle condition, and background checks.
Driver Ratings: Enable passengers to rate and review drivers after completing a ride.
Fare Calculation and Payment:
Fare Estimation: Provide fare estimates based on distance, time, and ride type before confirming the ride.
Payment Processing: Integrate with payment gateways to support various payment methods (e.g., credit/debit cards, digital wallets).
Fare Calculation: Calculate fares dynamically based on ride distance, time, and applicable surcharges (e.g., surge pricing).
Receipts and Invoices: Generate and send digital receipts and invoices to passengers and drivers.
Ride Management:
Ride History: Allow users to view their ride history, including details of past rides, fares, and driver information.
Trip Dispute Resolution: Provide a system for handling ride disputes, including fare discrepancies or service issues.
Safety and Security:
Emergency Features: Implement features such as an emergency button for passengers and drivers to contact authorities or share their location.
Safety Checks: Include safety measures such as driver background checks, vehicle inspections, and in-app safety guidelines.
Fraud Detection: Implement systems to detect and prevent fraudulent activities and ensure secure transactions.
Communication:
In-App Messaging: Provide in-app messaging for communication between drivers and passengers without revealing personal contact information.
Notifications: Send notifications for ride requests, confirmations, cancellations, and updates.
Admin Panel:
Dashboard: Provide a central dashboard for administrators to manage users, track rides, and oversee platform operations.
User Management: Admins can add, remove, or modify user accounts and roles.
System Configuration: Allow admins to configure system settings, including pricing, promotions, and operational rules.
Reporting and Analytics:
Performance Reports: Generate reports on ride volumes, driver performance, passenger usage, and financial metrics.
Custom Reports: Allow administrators to generate and customize reports based on specific criteria and needs.
Integration with External Systems:
Mapping Services: Integrate with mapping services (e.g., Google Maps) for route planning, location tracking, and distance calculations.
Third-Party Services: Optionally integrate with third-party services for additional features such as loyalty programs, advertising, or customer support.
Non-Functional Requirements
Performance:
Speed: Ensure fast load times for the platform, quick response times for ride requests, and real-time updates.
Scalability: The system should handle increasing numbers of users, ride requests, and transactions without performance degradation.
Security:
Data Protection: Implement encryption and secure storage for sensitive user data, including personal, financial, and ride-related information.
Access Control: Enforce role-based access controls to prevent unauthorized access to data and system features.
Transaction Security: Securely handle all financial transactions and protect against fraud.
Reliability:
Uptime: Aim for high availability with minimal downtime to ensure continuous access to the platform.
Backup and Recovery: Implement regular backups and a disaster recovery plan to protect data and ensure business continuity.
Maintainability:
Code Quality: Maintain clean, well-documented code to facilitate easy updates and maintenance.
Modularity: Design the system in a modular way to allow for easy addition of new features and updates.
Compatibility:
Cross-Browser Support: Ensure compatibility with major web browsers (e.g., Chrome, Firefox, Safari, Edge).
Mobile Responsiveness: The platform should be fully functional on various mobile devices and screen sizes.
Usability:
User Interface: Design an intuitive and user-friendly interface for passengers, drivers, and administrators.
Accessibility: Ensure the platform is accessible to users with disabilities, following WCAG guidelines.
Localization:
Multilingual Support: Provide the platform in multiple languages if serving a diverse user base.
Regional Customization: Allow for region-specific content, compliance, and system configurations.
Analytics and Reporting:
Data Insights: Provide actionable insights into ride patterns, user behavior, and operational efficiency.
Custom Reporting: Allow administrators to generate and customize reports based on specific criteria.
