Functional requirements of Online Social Media Management System with non-functional

Functional Requirements

1. User Management:
   • Account Creation: Allow users to create and manage accounts using email, phone numbers, or social media logins.
   • Profile Management: Users can manage their profiles, including personal information, contact details, and linked social media accounts.
   • Role Management: Support different user roles with varying access levels and permissions (e.g., admin, content creator, analyst).
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2. Social Media Integration:
   • Platform Integration: Support integration with multiple social media platforms (e.g., Facebook, Twitter, Instagram, LinkedIn, TikTok).
   • Account Linking: Allow users to link and manage multiple social media accounts from within the system.
3. Content Management:
   • Post Scheduling: Enable users to schedule and publish posts to various social media platforms at specified times.
   • Content Creation: Provide tools for creating and editing posts, including text, images, videos, and hashtags.
   • Content Calendar: Offer a visual content calendar for planning and organizing upcoming posts and campaigns.
4. Engagement Management:
   • Interaction Monitoring: Monitor and manage interactions, including comments, likes, shares, and mentions.
   • Response Management:
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     Allow users to respond to comments and messages from within the system.
   • Engagement Alerts: Send notifications for important interactions or mentions.
5. Analytics and Reporting:
   • Performance Metrics: Track and display performance metrics such as engagement rates, reach, impressions, and follower growth.
   • Campaign Analysis: Analyze the performance of individual posts, campaigns, and overall social media strategies.
   • Custom Reports: Allow users to generate and customize reports based on specific metrics and time frames.
6. User Interaction Tools:
   • Inbox Management: Provide a unified inbox for managing messages and comments across all connected social media accounts.
   • Automated Responses: Support automated responses or chatbots for common queries and interactions.
   • Tagging and Mentioning: Enable tagging of users or other accounts and mentioning in posts or replies.
7. Campaign Management:
   • Campaign Creation: Allow users to create and manage marketing campaigns, including setting goals, budgets, and target audiences.
   • Campaign Tracking: Track the performance of campaigns in real-time and adjust strategies as needed.
   • A/B Testing: Support A/B testing for different content variations to optimize performance.
8. Content Approval Workflow:
   • Approval Process: Implement a content approval workflow for reviewing and approving posts before they are published.
   • Feedback Mechanism: Allow users to provide feedback and make revisions to content before final approval.
9. Integration with External Tools:
   • Marketing Tools: Integrate with external marketing tools and platforms (e.g., email marketing, CRM systems).
   • Analytics Tools: Optionally integrate with third-party analytics tools for enhanced data analysis and reporting.
10. Security and Compliance:
    • Data Protection: Implement measures to protect user data and ensure compliance with relevant data protection regulations (e.g., GDPR, CCPA).
    • Access Control: Enforce role-based access controls to restrict access to sensitive data and system features.

Non-Functional Requirements

1. Performance:
   • Speed: Ensure fast load times for the platform, quick response times for post scheduling, and real-time updates for interactions and analytics.
   • Scalability: The system should handle increasing numbers of users, social media accounts, and interactions without performance degradation.
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2. Reliability:
   • Uptime: Aim for high availability with minimal downtime to ensure continuous access to the social media management platform.
   • Backup and Recovery: Implement regular backups and a disaster recovery plan to protect user data and system configurations.
3. Security:
   • Data Encryption: Implement encryption for sensitive data and secure communication between the platform and social media accounts.
   • Authentication: Use secure authentication methods (e.g., two-factor authentication) to protect user accounts.
   • Access Control: Enforce role-based access controls to prevent unauthorized access to data and system features.
4. Maintainability:
   • Code Quality: Maintain clean, well-documented code to facilitate easy updates and maintenance.
   • Modularity: Design the system in a modular way to allow for easy addition of new features and updates.
5. Compatibility:
   • Cross-Browser Support: Ensure compatibility with major web browsers (e.g., Chrome, Firefox, Safari, Edge).
   • Mobile Responsiveness: The platform should be fully functional on various mobile devices and screen sizes.
6. Usability:
   • User Interface: Design an intuitive and user-friendly interface for easy management of social media accounts and content.
   • Accessibility: Ensure the platform is accessible to users with disabilities, following WCAG guidelines.
7. Localization:
   • Multilingual Support: Provide the platform in multiple languages if serving a diverse user base.
   • Regional Customization: Allow for region-specific content, compliance, and system configurations.
8. Analytics and Reporting:
   • Data Insights: Provide actionable insights into social media performance, user engagement, and campaign effectiveness.
   • Custom Reporting: Allow users to generate and customize reports based on specific criteria and needs.