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Functional requirements of Online Travel Agency System with non-functional

Projects Inventory

Functional Requirements

  1. User Management:
    • User Registration & Authentication: Allow users to create accounts, log in, and recover passwords. Support multi-factor authentication for security.
    • Profile Management: Users should be able to manage their personal details, travel preferences, and payment methods.
    • Role-Based Access: Different roles (e.g., Customer, Travel Agent, Admin) should have specific permissions and access levels.
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  2. Search and Booking:
    • Flight Search and Booking: Enable users to search for flights based on various criteria (e.g., destination, dates, airlines) and book tickets.
    • Hotel Search and Booking: Allow users to search for hotels by location, date, and amenities, and make reservations.
    • Car Rental Search and Booking: Provide options to search for and book rental cars.
    • Package Tours: Offer bundled travel packages that include flights, hotels, and car rentals.
  3. Payment Processing:
    • Secure Payments: Integrate with payment gateways to handle transactions securely, including credit/debit cards and other payment methods.
    • Payment History: Allow users to view their payment history, manage invoices, and download receipts.
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  4. Booking Management:
    • View and Modify Bookings: Users should be able to view, modify, or cancel their bookings.
    • Booking Confirmation: Send confirmation emails or notifications with booking details.
  5. Itinerary Management:
    • Itinerary Generation: Automatically generate itineraries for users based on their bookings, including flights, hotels, and car rentals.
    • Itinerary Sharing: Allow users to share their itineraries with others via email or social media.
  6. Customer Support:
    • Support Channels: Provide multiple support channels, including live chat, email, and phone support.
    • Help Center: Maintain a comprehensive help center with FAQs, guides, and troubleshooting tips.
  7. Reviews and Ratings:
    • Submit Reviews: Allow users to submit reviews and rate airlines, hotels, and rental services.
    • View Reviews: Display user reviews and ratings to assist other customers in making decisions.
  8. Notifications and Alerts:
    • Booking Notifications: Notify users of booking confirmations, changes, cancellations, and reminders.
    • Travel Alerts: Provide alerts about flight delays, hotel booking changes, or travel advisories.
  9. Integration:
    • Third-Party Services: Integrate with third-party services for additional functionalities, such as mapping services, weather forecasts, or travel advisories.
    • APIs: Provide APIs for integration with other systems, such as partner agencies or travel management tools.
  10. Admin Features:
    • Content Management: Admins should be able to manage travel content, such as destination information, hotel listings, and promotional offers.
    • User Management: Admins should be able to create, edit, and delete user accounts and manage permissions.
    • Analytics and Reporting: Provide tools for generating reports on booking statistics, user activity, and revenue.

Non-Functional Requirements

  1. Performance:
    • Scalability: The system should handle increasing numbers of users and bookings efficiently.
    • Response Time: Ensure quick response times for searches, bookings, and user interactions.
  2. Reliability:
    • Availability: Achieve high availability with minimal downtime to ensure continuous access and functionality.
    • Fault Tolerance: Implement fault tolerance mechanisms to handle system failures and ensure continuous operation.
  3. Security:
    • Data Protection: Ensure encryption of data in transit and at rest to protect user information.
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    • Access Control: Implement strong authentication and authorization mechanisms to safeguard user accounts and data.
    • Compliance: Adhere to relevant data protection regulations, such as GDPR or CCPA.
  4. Usability:
    • User Interface: Design an intuitive and user-friendly interface for ease of navigation and operation.
    • Accessibility: Ensure the system is accessible to users with disabilities, following guidelines such as WCAG.
  5. Maintainability:
    • Code Quality: Maintain high code quality and follow best practices to facilitate updates and maintenance.
    • Documentation: Provide comprehensive documentation for users and developers, including user manuals and API documentation.
  6. Support:
    • Customer Service: Offer timely and effective support to address user issues and inquiries.
    • Training Materials: Provide training materials or tutorials to help users understand and use the system effectively.
  7. Compatibility:
    • Cross-Browser Support: Ensure compatibility with major web browsers (e.g., Chrome, Firefox, Safari).
    • Mobile Responsiveness: Design the system to be fully functional on mobile devices, providing a seamless experience across platforms.
  8. Backup and Recovery:
    • Regular Backups: Implement regular backups of data to prevent loss in case of system failures.
    • Recovery Procedures: Establish procedures for data recovery and system restoration.
  9. Integration:
    • Interoperability: Ensure the system can integrate seamlessly with other travel-related systems and services.
    • API Flexibility: Provide flexible APIs to accommodate various integration needs.
  10. Data Quality:
    • Accuracy: Ensure the accuracy and reliability of travel data, including flight schedules, hotel availability, and car rental options.
    • Timeliness: Provide timely updates to reflect current availability and pricing.

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