Functional Requirements
- User Management
- Account Creation and Login: Allow users to create and log in to accounts as students, tutors, or administrators with secure authentication methods.
- Profile Management: Enable users to create and update profiles. Students can list their learning needs, while tutors can provide details about their expertise, qualifications, and availability.
- Role-Based Access: Implement role-based access control to manage different permissions for students, tutors, and administrators.
- Tutor Search and Discovery
- Search Functionality: Allow students to search for tutors based on criteria such as subject, location, experience, rating, and availability.
- Filtering and Sorting: Provide options to filter and sort search results based on various criteria, including subject expertise, tutor ratings, and hourly rates.
- Tutor Profiles
- Profile Details: Display detailed tutor profiles including their qualifications, subjects they teach, hourly rates, reviews, and availability.
- Reviews and Ratings: Enable students to leave reviews and rate tutors based on their experiences. Display average ratings and feedback on tutor profiles.
- Booking and Scheduling
- Appointment Booking: Allow students to book sessions with tutors, selecting available time slots and specifying session details.
- Calendar Integration: Integrate with calendar systems to show tutor availability and manage scheduling conflicts.
- Session Reminders: Send notifications and reminders for upcoming sessions to both tutors and students.
- Communication
- Messaging System: Provide a messaging system for students and tutors to communicate before and after booking sessions.
- Video Conferencing Integration: Integrate with video conferencing tools (e.g., Zoom, Google Meet) for online tutoring sessions.
- Payment and Billing
- Payment Processing: Support various payment methods, such as credit/debit cards and online payment gateways. Facilitate secure transactions.
- Billing and Invoicing: Generate and send invoices for completed sessions. Include functionalities for payment tracking and history.
- Admin Features
- User Management: Allow administrators to manage user accounts, including creating, updating, and removing accounts.
- Content Moderation: Implement tools for monitoring and moderating content, such as reviews and tutor profiles, to ensure compliance with guidelines.
- Reporting and Analytics
- Performance Metrics: Provide reports and analytics on tutor performance, booking statistics, and user engagement.
- Financial Reports: Generate financial reports including revenue, payment history, and transaction summaries.
- Integration
- API Access: Provide APIs for integration with other systems, such as CRM or marketing tools.
- Third-Party Services: Integrate with third-party services for enhanced functionality, such as background checks for tutors or additional payment gateways.
- Security and Compliance
- Data Protection: Implement encryption and secure storage for sensitive user data.
- Compliance: Ensure compliance with relevant data protection regulations (e.g., GDPR) and financial regulations (e.g., PCI DSS).
Non-Functional Requirements
- Performance
- Response Time: Ensure fast response times for search queries, profile loading, and booking processes (e.g., under 2 seconds for most operations).
- Scalability: The system should handle increasing numbers of users, tutors, and bookings without performance degradation.
- Reliability
- Uptime: Maintain high system availability with minimal downtime (e.g., 99.9% uptime).
- Error Handling: Implement robust error handling and recovery mechanisms to manage system failures and ensure continuous operation.
- Security
- Authentication and Authorization: Use secure authentication methods and role-based access control to protect user accounts and data.
- Data Security: Encrypt sensitive data and implement secure communication channels to protect user privacy.
- Usability
- User Interface: Design an intuitive and user-friendly interface that facilitates easy navigation and interaction for students, tutors, and administrators.
- Accessibility: Ensure the platform is accessible to users with disabilities, including support for screen readers and keyboard navigation.
- Maintainability
- Code Quality: Write high-quality, well-documented code to facilitate system maintenance, updates, and troubleshooting.
- Documentation: Provide comprehensive documentation for users, administrators, and developers, including technical specifications and operational procedures.
- Availability
- Backup and Recovery: Implement regular data backups and establish procedures for data recovery in case of system failures or data loss.
- Failover: Ensure failover capabilities to switch to backup systems or servers if necessary.
- Portability
- Cross-Platform Compatibility: Ensure the application is compatible with various devices and operating systems, including desktops, tablets, and mobile devices.
- Supportability
- Technical Support: Provide mechanisms for obtaining technical support and resolving issues, including help desks, online resources, and customer service.
- Error Reporting: Include functionality for reporting and tracking issues or bugs within the system.