Registration & Authentication: Allow users to create accounts, log in, and manage passwords. Support multi-factor authentication for added security.
Profile Management: Enable users to view and update personal information, including contact details and payment methods.
Ticket Purchase:
Ticket Selection: Provide options for users to select ticket types (e.g., single, return, multi-ride, monthly pass) and transportation modes (e.g., bus, train, tram).
Fare Calculation: Calculate fares based on ticket type, distance, and any applicable discounts or promotions.
Payment Processing: Support various payment methods, including credit/debit cards, digital wallets, and online banking. Integrate with payment gateways for secure transactions.
Discounts and Promotions: Apply discounts and promotional offers, including senior citizen, student, and group discounts.
Ticket Validation:
QR Code/Barcode: Generate and validate QR codes or barcodes for electronic tickets to facilitate quick and accurate validation at transport terminals.
NFC Integration: Support Near Field Communication (NFC) for tap-and-go validation with smart cards or mobile devices.
Ticket Management:
Ticket History: Allow users to view and manage their ticket history, including past purchases, usage, and refunds.
Refunds and Cancellations: Enable users to request refunds or cancellations for unused or incorrectly purchased tickets according to the refund policy.
Real-Time Information:
Schedule Information: Provide real-time information on public transport schedules, routes, and vehicle locations.
Alerts and Notifications: Send notifications about schedule changes, service disruptions, and ticket-related updates.
Route and Schedule Planning:
Journey Planner: Offer a journey planning tool to help users find the best routes and connections based on their starting point, destination, and travel time.
Route Maps: Provide maps and route details for different transportation modes.
Integration:
Transport Networks: Integrate with public transport networks to access schedules, fares, and real-time data.
Third-Party Services: Interface with third-party services for payment processing, user verification, and additional services.
Admin and Configuration:
System Configuration: Allow administrators to configure system settings, including fare structures, ticket types, and user roles.
Reporting and Analytics: Generate reports on ticket sales, revenue, usage patterns, and system performance for administrative purposes.
Non-Functional Requirements
Performance:
Scalability: Ensure the system can handle a growing number of users, ticket transactions, and real-time data efficiently.
Response Time: Maintain quick response times for ticket purchases, validation, and real-time information retrieval.
Reliability:
High Availability: Achieve high availability with minimal downtime to ensure continuous access to ticketing services.
Fault Tolerance: Implement mechanisms to handle system failures and ensure uninterrupted service.
Security:
Data Encryption: Ensure encryption of sensitive data, including user information, payment details, and ticket data, both in transit and at rest.
Access Control: Use robust authentication and authorization mechanisms to protect user accounts and transaction data.
Compliance: Adhere to relevant data protection regulations (e.g., GDPR, CCPA) and industry standards to ensure privacy and security.
Usability:
User Interface: Design an intuitive and user-friendly interface for easy navigation, ticket purchasing, and account management.
Accessibility: Ensure the system is accessible to users with disabilities, following relevant accessibility standards.
Maintainability:
Code Quality: Maintain high code quality and follow best practices to facilitate system updates and maintenance.
Documentation: Provide comprehensive documentation for users and administrators, including user manuals, system guides, and API documentation.
Support:
Customer Service: Offer timely and effective support through various channels, such as live chat, email, and phone.
Help Center: Maintain a knowledge base or help center with FAQs, guides, and troubleshooting information.
Compatibility:
Cross-Browser Support: Ensure compatibility with major web browsers (e.g., Chrome, Firefox, Safari).
Mobile Responsiveness: Design the system to be fully functional on mobile devices, providing a seamless experience across platforms.
Backup and Recovery:
Regular Backups: Implement regular backups of data, including user information, ticket transactions, and payment records, to prevent loss.
Recovery Procedures: Establish procedures for data recovery and system restoration to handle data loss or corruption.
Integration:
Interoperability: Ensure the system can integrate seamlessly with other transport management systems, payment processors, and third-party services.
API Flexibility: Provide flexible APIs to accommodate various integration needs with external systems and applications.
Data Quality:
Accuracy: Ensure the accuracy and reliability of ticketing data, fare calculations, and real-time information.
Timeliness: Provide timely updates to reflect current schedules, fares, and system performance.
