User Authentication: Ability for staff and administrators to log in with roles and permissions.
Role Management: Define roles (e.g., cashier, manager) with different access levels and privileges.
User Profiles: Manage user details and preferences.
Product Management
Product Catalog: Add, update, and remove products with details like name, description, price, SKU, and images.
Product Categories: Organize products into categories for easy navigation.
Stock Management: Track and update inventory levels, manage reordering and stock adjustments.
Sales Transactions
Point of Sale (POS): Process sales transactions, including scanning items, applying discounts, and handling various payment methods.
Receipt Generation: Print or email receipts for completed transactions.
Returns and Exchanges: Handle returns and exchanges, including restocking and updating inventory.
Customer Management
Customer Profiles: Create and manage customer profiles, including contact details and purchase history.
Loyalty Programs: Implement and manage loyalty programs, rewards, and discounts.
Order Management
Order Processing: Manage orders from creation to fulfillment, including picking, packing, and shipping.
Order Tracking: Track the status of orders and provide updates to customers.
Inventory Management
Stock Tracking: Monitor inventory levels and set reorder points.
Inventory Audits: Conduct regular stock audits and adjustments.
Supplier Management: Manage supplier information and purchase orders.
Reporting and Analytics
Sales Reports: Generate reports on sales performance, including daily, weekly, and monthly summaries.
Inventory Reports: Track inventory turnover, stock levels, and discrepancies.
Customer Insights: Analyze customer behavior, purchase patterns, and loyalty program effectiveness.
Promotions and Discounts
Discount Management: Create and apply discounts, promotions, and special offers.
Coupon Management: Generate and manage coupon codes and their validity.
Employee Management
Shift Scheduling: Create and manage employee schedules and shifts.
Attendance Tracking: Track employee attendance and hours worked.
Integration
Accounting Integration: Integrate with accounting software for financial tracking and reporting.
E-commerce Integration: Sync with online sales channels for unified inventory and order management.
Non-Functional Requirements
Performance
Speed: Ensure the system performs efficiently, with quick response times for transactions and queries.
Scalability: The system should handle increasing numbers of transactions and users without degradation in performance.
Security
Data Protection: Use encryption and secure protocols to protect sensitive data, such as customer information and payment details.
Access Control: Implement robust authentication and authorization mechanisms to ensure only authorized personnel have access to sensitive functions.
Compliance: Adhere to relevant regulations and standards, such as PCI DSS for payment processing.
Reliability
Uptime: Ensure high system availability with minimal downtime (e.g., 99.9% uptime).
Error Handling: Implement robust error handling and recovery mechanisms to address and resolve issues promptly.
Usability
User Interface: Design an intuitive and user-friendly interface for ease of use by staff with varying levels of technical expertise.
Training and Support: Provide adequate training materials and support resources for users.
Compatibility
Device Compatibility: Ensure the system works across various devices, including desktops, tablets, and mobile devices.
Browser Compatibility: Support major web browsers (e.g., Chrome, Firefox, Safari, Edge) if applicable.
Maintainability
Code Quality: Develop clean, well-documented code to facilitate maintenance and future upgrades.
Modularity: Use a modular design to make updates and enhancements easier.
Backup and Recovery
Data Backup: Implement regular automated backups of system data and configuration.
Disaster Recovery: Develop a disaster recovery plan to restore system functionality in case of major failures or data loss.
Compliance
Legal Requirements: Ensure the system complies with local, national, and international regulations related to retail operations, data protection, and consumer rights.
Privacy Policy: Develop and adhere to a privacy policy that outlines data collection, usage, and protection practices.
