Functional requirements of Room Booking System with non-functional
Functional Requirements
- User Authentication and Authorization
- Allow users (e.g., guests, staff, administrators) to create accounts, log in, and manage their profiles.
- Implement role-based access control to restrict access based on user roles (e.g., admin, guest, staff).
- Room Inventory Management
- Manage room details, including room types, amenities, rates, and availability.
- Provide tools for updating room information and handling room configurations.
- Booking Management
- Facilitate room bookings, including reservation creation, modification, and cancellation.
- Allow users to view available rooms, select dates, and complete booking transactions.
- Availability Search
- Provide search functionality to check room availability based on date, room type, and other filters.
- Display real-time availability and booking options to users.
- Booking Confirmation and Notifications
- Send booking confirmations to users via email or SMS, including reservation details and instructions.
- Provide notifications for booking status changes, cancellations, and reminders.
- Payment Processing
- Facilitate payment for room bookings, including billing, invoicing, and processing payments.
- Support various payment methods (e.g., credit/debit cards, digital wallets, cash).
- Cancellation and Refund Management
- Manage booking cancellations, including processing refunds and adjusting availability.
- Provide tools for handling cancellation policies and customer requests.
- User Reviews and Feedback
- Allow users to leave reviews and feedback about their stay and the booking experience.
- Provide tools for managing and responding to customer reviews.
- Reporting and Analytics
- Generate reports on booking trends, occupancy rates, revenue, and customer feedback.
- Provide analytics on room utilization, booking patterns, and financial performance.
- Staff Management
- Manage staff profiles, including roles, schedules, and responsibilities related to room bookings.
- Provide tools for staff task assignments and performance tracking.
- Integration with External Systems
- Integrate with external systems such as payment gateways, CRM systems, and property management systems.
- Support API integration for extending system capabilities and connecting with third-party services.
- User Interface and Experience
- Provide an intuitive and user-friendly interface for booking rooms, managing reservations, and handling user interactions.
- Ensure ease of navigation and accessibility features for users with different needs and abilities.
- Accessibility and Special Requests
- Allow users to specify special requests or requirements (e.g., accessibility features, special amenities).
- Provide tools for managing and fulfilling special requests.
Non-Functional Requirements
- Performance
- Ensure quick response times for room searches, booking transactions, and availability checks.
- Handle high volumes of booking requests and user interactions efficiently.
- Scalability
- Support the addition of new rooms, features, and users as the system grows.
- Scale to accommodate increasing data volumes and user traffic.
- Reliability
- Ensure high system availability with minimal downtime.
- Implement backup and recovery procedures to protect data and ensure business continuity.
- Security
- Protect sensitive user and payment data with encryption and secure access controls.
- Implement measures to prevent unauthorized access, data breaches, and fraud.
- Usability
- Provide an intuitive and user-friendly interface for managing room bookings and user interactions.
- Ensure ease of navigation and accessibility features for users with different needs and abilities.
- Maintainability
- Design the system for easy updates, maintenance, and troubleshooting.
- Provide clear documentation for system administrators, staff, and support personnel.
- Compatibility
- Ensure compatibility with various devices (e.g., desktops, tablets, smartphones) and web browsers.
- Integrate seamlessly with other systems and software used in room booking management.
- Data Integrity
- Ensure accuracy and consistency of booking details, room information, and payment transactions.
- Implement validation checks and error-handling mechanisms to maintain data quality.
- Support and Documentation
- Provide user manuals, help guides, and support resources for troubleshooting and training.
- Offer technical support for system issues and maintenance.
- Auditability
- Maintain logs of system activity, booking transactions, and user actions for auditing purposes.
- Provide audit trails for booking management, payment processing, and customer interactions.