Functional requirements of Smart Retail System with non-functional
Functional Requirements
- User Authentication and Authorization
- Secure registration, login, and account management for customers, store employees, and administrators.
- Role-based access controls to manage permissions for different system features.
- Product Management
- Allow for the addition, editing, and deletion of product information, including descriptions, prices, and inventory levels.
- Support for managing product categories, promotions, and discounts.
- Inventory Management
- Track and manage inventory levels in real-time, including stock alerts and reorder notifications.
- Provide tools for managing inventory across multiple locations or warehouses.
- Point of Sale (POS) System
- Facilitate transactions at checkout, including support for various payment methods (e.g., credit/debit cards, mobile payments, cash).
- Provide features for managing sales, returns, and exchanges.
- Customer Relationship Management (CRM)
- Store and manage customer profiles, including purchase history, preferences, and contact information.
- Provide tools for targeted marketing, personalized offers, and customer engagement.
- Sales and Analytics
- Analyze sales data to provide insights into sales trends, customer behavior, and store performance.
- Generate reports on sales metrics, inventory levels, and financial performance.
- Loyalty and Rewards Programs
- Implement and manage customer loyalty programs, including points accumulation, rewards, and discounts.
- Provide tools for tracking and redeeming rewards.
- Omnichannel Integration
- Integrate online and offline sales channels for a seamless shopping experience.
- Support for managing online orders, in-store pickup, and returns.
- Personalized Shopping Experience
- Offer personalized recommendations based on customer preferences and browsing history.
- Provide features for customizing the shopping experience, such as personalized promotions and product suggestions.
- Store Operations Management
- Manage store operations, including employee scheduling, task management, and performance tracking.
- Provide tools for managing store layouts, planograms, and in-store displays.
- Supply Chain Management
- Integrate with suppliers and vendors for order management, tracking, and procurement.
- Provide tools for managing purchase orders, supplier relationships, and logistics.
- Customer Support and Feedback
- Offer customer support through various channels (e.g., chat, email, phone).
- Collect and manage customer feedback, reviews, and complaints.
- Security and Fraud Prevention
- Implement security measures to protect sensitive data, including payment information and personal details.
- Provide tools for detecting and preventing fraud.
Non-Functional Requirements
- Performance
- Ensure the system can handle high volumes of transactions and data efficiently.
- Provide quick response times for user interactions, transactions, and data updates.
- Scalability
- The system should be scalable to accommodate increasing numbers of users, products, and transactions.
- Support both horizontal and vertical scaling to manage growth and increased data.
- Availability
- Ensure high availability with minimal downtime (e.g., 99.9% uptime).
- Implement redundancy and failover mechanisms to maintain system operation during failures.
- Security
- Protect user data, payment information, and system communications through encryption and secure access controls.
- Implement regular security assessments and adhere to data protection regulations (e.g., PCI DSS).
- Usability
- Design an intuitive and user-friendly interface for customers, store employees, and administrators.
- Provide clear navigation, help documentation, and user support.
- Compatibility
- Ensure compatibility with various devices (e.g., POS terminals, mobile devices) and operating systems.
- Integrate with existing retail infrastructure and third-party systems (e.g., payment gateways, ERP systems).
- Maintainability
- The system should have a modular and well-documented codebase to facilitate maintenance and updates.
- Implement automated testing, continuous integration, and version control practices.
- Reliability
- Ensure reliable operation with robust error handling and recovery mechanisms.
- Minimize system errors and downtime through proactive monitoring and maintenance.
- Compliance
- Adhere to relevant regulations and standards for retail operations and data privacy (e.g., GDPR, CCPA).
- Ensure compliance with industry best practices and guidelines.
- Efficiency
- Optimize resource usage (e.g., memory, processing power) to ensure efficient operation and cost-effectiveness.
- Implement energy-efficient practices for system and device operation.